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Facilitation Skills: Best and Worst Facilitator Practices

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FACILITATION SKILLS: BEST & WORST FACILITATOR PRACTICES Data Source: Bens, Ingrid (2005) Facilitating With Ease!, Jossey-Bass, San Francisco
BEST P
WORST O
P CAREFULLY ASSESS THE NEEDS OF MEMBERS
= = TREAT PARTICIPANTS EQUALLY P
WORK HARD TO STAY NEUTRAL P
KNOW HOW O USE A WIDE RANGE OF PROCESS OOLS P
CREATE AN PEN & TRUSTING ATMOSPHERE P
LISTEN INTENTLY TO FULLY UNDERSTAND WHAT’S BEING SAID P
P SPEAK IN SIMPLE DIRECT LANGUAGE ABC
P TAKE GOOD NOTES
P WORK TO MAKE MEMBERS THE CENTRE OF ATTENTION
O TRY TO BE THE CENTRE OF ATTENTION
O NEVER S CHECK MEMBER CONCERNS
FAIL LISTEN O
O LOSE TRACK OF IDEAS
O PASSIVE
O PUT PEOPLE DOWN
O GET DEFENSIVE
LET A FEW PEOPLE OR THE LEADER DOMINATE O
PUSH AHEAD ON AN IRRELEVANT AGENDA O
V HAVE NO BALTERNATIVEC APPROACHES O
O LET DISCUSSIONS RAMBLE WITHOUT PROPER CLOSURE
P CHAMPION IDEAS YOU DON’T PERSONALLY FAVOUR
P + + + + + + + + + POSITIVE END ON A + OPTIMISTIC + NOTE
END WITH CLEAR STEPS P
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