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Vistaprint’s Manager Development Program,[object Object],Wendy Cebula – President, NA,[object Object],Austin Cooke - VP, Human Resources, NA ,[object Object],Company Confidential – Vistaprint © 2007,[object Object],1,[object Object]
Vistaprint provides more than 8 million small businesses and families the opportunity to make an impression at the best price.  ,[object Object],10/16/2009,[object Object],2,[object Object],Company Confidential © 2009,[object Object],Business cards,[object Object],Postcards,[object Object],Photo books,[object Object],Magnets,[object Object],Stamps,[object Object],Promotional gifts,[object Object],Custom apparel,[object Object],Invitations/Announcements,[object Object],Photo cards,[object Object],Holiday cards,[object Object],Photo calendars,[object Object],Brochures,[object Object],Folders,[object Object],Letterhead Envelopes,[object Object],Websites,[object Object],Email marketing,[object Object],Cards,[object Object]
Vistaprint Revenue Growth,[object Object],3,[object Object],   *16th Fastest Growing Public Company – Fortune Magazine  ,[object Object],Millions, fiscal year ending June 30,[object Object]
The Challenge…,[object Object],Extremely high growth company,[object Object],Young, capable, highly intelligent workforce,[object Object],Rapid promotion cycles,[object Object],Limited resources for managers,[object Object],Delivery culture ,[object Object],“I was promoted internally to be a manager and have been managing for just over a year with zero training other than what I’ve experienced from my manager.”,[object Object],- Vistaprint Manager,[object Object],10/16/2009,[object Object],4,[object Object]
High Level Learning Topics:,[object Object],Phase I,[object Object],Phase II,[object Object],  The Work of Managers,[object Object],Mental Models,[object Object], Ladder of Inference,[object Object], Advocacy & Inquiry,[object Object], Planning and Prioritizing,[object Object],Important vs. Urgent,[object Object], Goal Setting,[object Object],SMART Goals,[object Object],Delegating to Build Talent,[object Object],Skill vs. Will,[object Object],Providing Direct and Actionable Feedback ,[object Object],Results Stories,[object Object],Coaching to Drive Results,[object Object],What’s in Your Toolbox?,[object Object],Strategy Implementation,[object Object],Creating a Clear Line of Sight,[object Object],Managing the Challenges of Change ,[object Object],Asking the Critical Questions,[object Object],Agility & Resilience,[object Object],Utilizing Communication Process Skills,[object Object],Stakeholders & Triggers,[object Object],Developing a Plan,[object Object],5,[object Object]
Vistaprint’s Manager Guiding Principles,[object Object],10/16/2009,[object Object],6,[object Object],Company Confidential © 2009,[object Object],Build and maintain resilient relationships.,[object Object],Align employees’ tasks and responsibilities with the overall goals of the business.,[object Object],Delegate areas of responsibility to people based on their capabilities, and hold them accountable.,[object Object],Give (and seek) productive feedback. ,[object Object],Maintain productive management practices. ,[object Object],“Helicopter” when appropriate to teach or course-correct. ,[object Object],Grow (and stretch) your people. ,[object Object],Use Guiding Principle-based decision making.,[object Object],Be open and transparent.,[object Object],Be a role model. ,[object Object]
Manager Development Program At A Glance,[object Object],1 HourPhase II Check-In,[object Object],½ DayGraduation,[object Object],Vista Impact Session Discussions,[object Object],360° Survey Feedback,[object Object],Vista Impact Session Discussions,[object Object],360° Survey Feedback,[object Object],Time Commitment:,[object Object],~ 11-12 Hours,[object Object],Managers      of Participants,[object Object],1 Hour,[object Object],MDP,[object Object],Orientation,[object Object],Ongoing  :  Conversations, Measurement, Debriefs,[object Object],2 Days,[object Object],Phase I,[object Object],2 Days,[object Object],Phase II,[object Object],½ Day,[object Object],Graduation,[object Object],12 Vista Impact ,[object Object],Sessions,[object Object],12 Vista Impact Sessions,[object Object],Time Commitment:,[object Object],~ 11-12 days,[object Object],Participants,[object Object], Ongoing :  Reinforcement through E-Learning,[object Object],Q2,[object Object],Q4,[object Object],Q1,[object Object],Q2,[object Object],Q3,[object Object],Gathering Metrics,[object Object],Measurement,[object Object],7,[object Object]
Vista Impact Session Topics,[object Object],Session I - What’s Working – What Needs Work,[object Object],Session 2- The Art of One-on-Ones,[object Object],Session 3 - Conducting  Effective Performance Management Conversations,[object Object],Session 4 – Time Management Tips & Tricks,[object Object],Session 5 - Motivating Others ,[object Object],Session 6 – Learning Styles ,[object Object],Session 7 –  Setting Expectations: How to Work Together                                      ,[object Object],Session 8 - Managing your Manager ,[object Object],Session 9 - The Stages of Team Development,[object Object],Session 10 - Gaining Buy-In/Commitment ,[object Object],Session 11 - Influencing Others,[object Object],Session 12 - The Power of Story Telling,[object Object],Phase II (Order TBD),[object Object],[object Object]
Difficult Conversations
Dealing with Poor PerformanceWhen Coaching Isn’t Enough: Bringing in HR,[object Object],Emotional Intelligence,[object Object],Providing Continuous Feedback ,[object Object],MBTI – What is My Style,[object Object],[object Object]
Building Trust & CredibilityEffective Listening ,[object Object],[object Object]

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