Presentation by Atlassian Expert Tom Moors (ACA IT-Solutions): Scaling Atlassian Enterprise: Some code really is bigger than others. Fortune 500 powerhouses use Atlassian products in completely different ways from startups and small businesses. They still demand the same benefits — but they want even more availability, scalability, and performance, too.

2. #goatlassian
Scaling Atlassian in the Enterprise

3. TOM MOORS • ATLASSIAN EXPERT • ACA IT-SOLUTIONS
Scaling Atlassian in the Enterprise
Bigger. Better. Faster.

4. DATA CENTER
ENTERPRISE SERVICES
NETWORKING & TAPAS
QUESTIONS & ANSWERS
ENTERPRISE JOURNEY
UNLOCKING THE FULL POTENTIAL OF THE ATLASSIAN SUITE
Scaling Atlassian in the Enterprise
BREAKBREAK

5. • Java Application Development
• Enterprise Content & Information Solutions
• Mobile Solutions
• Consultancy & Outsourcing
• Atlassian Experts

6. • +10 years using Agile methodology
• High quality software needs
• Expertise: Designing, implementing, managing
and scaling delivery environments

7. 1,300
$215,760,000
6 offices
worldwide
44%
revenue growth
13 14
Atlassians

8. 43,000Companies
Serving

9. 85of Fortune 100 Companies
Including

10. A leader in Gartner’s
2015 MQ for ADLM
This graphic was published by Gartner, Inc. as part of a larger research document
and should be evaluated in the context of the entire document. The Gartner
document is available upon request from Atlassian.
Gartner does not endorse any vendor, product or service depicted in its research
publications, and does not advise technology users to select only those vendors with
the highest ratings or other designation. Gartner research publications consist of the
opinions of Gartner's research organization and should not be construed as
statements of fact. Gartner disclaims all warranties, expressed or implied, with
respect to this research, including any warranties of merchantability or fitness for a
particular purpose.

12. Increase
Performance
Minimize downtime
Customization
IT Governance &
ComplianceIT
As dependence grows, pressure builds for enterprise capability

13. Increase
Performance
Minimize downtime
Customization
IT Governance &
Compliance
As dependence grows, pressure builds for enterprise capability
IT

14. Atlassian Enterprise Offerings
Data Center
• JIRA
• Confluence
• Stash
Services & Support
• Premier Support
• Technical Account Management
• Enterprise Partners

15. We invested in Atlassian because we
saw the potential for enterprise
support.
AUDI
”
“

16. Data Center

17. Atlassian Deployments
You’ve got options:
SERVERCLOUD DATA CENTER
You hostYou hostWe host

18. High availability Instant scalabilityPerformance at scale
Data Center
Host our applications in your data center

19. • Active-active clustering
• Distributed load
• Redundancy
High Availability

20. • Increase concurrent user capacity
• Resilient under high load
• High quality of service
“In controlled load testing, we found 2 and 4 node JIRA Data Center clusters had
near linear capacity increases with the same response time.”
– Atlassian Performance Labs
Performance at Scale

21. • Hassle free deployments
• Add nodes with ease
• Rapid re-indexing
+
Instant Scalability

22. Instant Scalability - Disaster Recovery
Currently available for JIRA Data Center

23. TERM LICENSE
Simple Data Center Pricing
$24,000/YEAR
PER 1,000 USERS

24. Horizontal scalability & high availability
are the most important features that
we’re looking forward to from Stash Data
Center.
TAM CUSTOMER
”
“

25. Enterprise Services

26. RESPONSIVE PROACTIVE INTEGRATED
PREMIER SUPPORT
TECHNICAL ACCOUNT
MANAGEMENT
ENTERPRISE PARTNERS
ATLASSIAN
A
U
T H O R I Z E
D
N
Enterprise Services

27. Atlassian Support

28. Account level offering & familiarity.
Higher touch points with teams more
tightly associated with development
Higher service levels and urgency
focused on customers with business
critical needs.
Ticket based system.
Senior engineers available for
escalations and management.
Existing service levels reduced costs
for non-business-critical customers.
STANDARD PATH
Traditional multi-level triage and
escalation process
BUSINESS-CRITICAL PATH
Direct path to experienced senior
support engineers
Dual Path Support Model

29. Account-Wide Support From A Dedicated
Senior Support Engineering Team
Premier Support
• Development escalation priority
• Faster SLAs
• Weekend and phone coverage
• Warm handoffs and escalations
• Thorough on-boarding process

30. Premier Support allowed us to not waste time
with dead ends, better focus, and get to the
root cause much faster.
PREMIER SUPPORT CUSTOMER
With premier support, timely response and
the fact that we have assigned
representatives is great.
PREMIER SUPPORT CUSTOMER
”
“
”
“

31. RAPID
COLLABORATION
• Collaborate
• Prioritize
• Create
AGILE TEAM
DELIVERY
• Agile prioritization
• Branching & versioning
management
• Delivery management
• Knowledge
GLOBAL
INNOVATION
• Portfolio of programs
• Continuous delivery
• Performant teams at scale
• SLA management
• Distributed usage
UNPLANNED
PLAN FOR AGILITY
& GOVERNANCE
Enterprise Maturity

32. TRUSTED,
SINGLE POINT
OF CONTACT
DEDICATED
ESCALATION POINT
ENTERPRISE-WIDE
COORDINATION
ACCESS TO
ATLASSIAN
PRODUCT TEAMS
ON-GOING BEST
PRACTICES
GUIDANCE
N
Technical Account Management

33. The Atlassian TAM program has been a
huge success for us. The TAM did an
excellent job of coordinating Atlassian
support and the third party vendor… feels
like we have an inside track to solutions
for our enterprise scale Atlassian
installation. The TAM is making it easy for
us to do things that were nearly
impossible in the past.
TAM CUSTOMER
”
“

34. Solutions
Enterprise Partners
• Complete ALM
• IT service management
• Workflow/Process coaching
ATLASSIAN
A
U
T H O R I Z E
D
Services
• Migrations and integrations
• Deployments and upgrades
• Custom development
• Training

35. I would definitely not just purchase and
install – engage with an expert, there is a
lot of power in using Confluence and you
need expert guidance to use it all
properly.
CONFLUENCE CUSTOMER
”
“

36. 30+ authorized partners
ENTERPRISE PARTNERSTAM
$35,000/year
3 designated contacts
$60,000/year
1 day/week (8 hours)
PREMIER SUPPORT
ATLASSIAN
A
U
T H O R I Z E
D
N
Enterprise Services & Support Pricing

37. DATA CENTER
ENTERPRISE SERVICES
NETWORKING & TAPAS
QUESTIONS & ANSWERS
ENTERPRISE JOURNEY
UNLOCKING THE FULL POTENTIAL OF THE ATLASSIAN SUITE
Scaling Atlassian in the Enterprise
BREAKBREAK

38. TOM MOORS • ATLASSIAN EXPERT • ACA IT-SOLUTIONS
Unlocking the full potential of the
Atlassian Suite

39. Atlassian for teams
…HRLEGAL BUSINESSSUPPORT

40. The lifecycle of a feature
Define
Track
Develop
Operate

41. Define.

42. Track.

43. Develop.

44. Operate.

45. The way

46. Define Track Develop Operate
Document
Agreed
Versioned

47. Define Track Develop Operate
Document
Agreed
Versioned
Task
Resourced
PlannedScope

48. Define Track Develop Operate
Document
Agreed
Versioned
Task
Resourced
PlannedScope
Progress
Continuous
Distributed
Deploy
On time
With quality
Code

49. Code
Define Track Develop Operate
Document
Agreed
Versioned
Task
Resourced
PlannedScope
Progress
Continuous
Distributed
Deploy
On time
With quality
Iterate
SLA
Enhance
Run

50. Define Track Develop Operate
Document
Agreed
Versioned
Task
Resourced
PlannedScope
Progress
Continuous
Distributed
Deploy
On time
With quality
Iterate
SLA
Enhance
Run
Traceability
Code

51. Define Track Develop Operate
Document
Agreed
Versioned
Task
Resourced
PlannedScope
Progress
Continuous
Distributed
Deploy
On time
With quality
Iterate
SLA
Enhance
Traceability
Communication
Code Run

52. Define Track Develop Operate

53. Collaboration & Communication

54. Project & Program
Management

55. Reporting

56. Dev Tools

57. Service & Support

58. Thank you!
TOM MOORS • ATLASSIAN@ACA-IT.BE • +32 4 99 40 33 40
WWW.ACA-IT.BE/ATLASSIAN • @TOMMOORS