The document discusses various topics related to organizational communication including formal small group networks like chains and wheels, grapevine communication, rumors, electronic communications like email and instant messaging, social networking sites, blogs, and video conferencing. It provides definitions and benefits of these different communication methods and discusses how management can address negative consequences of rumors. Knowledge management is also summarized as a process of organizing and distributing an organization's collective wisdom to get the right information to the right people at the right time. Examples are given of how BP and Hewlett-Packard have improved outcomes through knowledge management.

1. ORGANIZATIONAL COMMUNICATION PRESENTED BY: ABHILASH NAIR HARSHIDA C PRIYA P SHISHIR V RATHORE VIVEK SRIVASTAVA

2. FORMAL SMALL-GROUP NETWORKS

4. ACCURACY: MODERATE

5. EMERGENCE OF A LEADER: NONE

6. MEMBER SATISFACTION: HIGH

7. SPEED: MODERATE

8. ACCURACY: HIGH

9. EMERGENCE OF A LEADER: MODERATE

11. ACCURACY: HIGH

12. EMERGENCE OF A LEADER: HIGH

14. GRAPEVINE COMMUNICATION Not controlled by management Considered more believable and reliable than formal communication techniques. To serve the self interests of people within the organization.

15. RUMORS !! They emerge as response to: Important Issues Ambiguity Anxiety

16. IS GRAPEVINE NECESSARY ? About 75% of information carried is true. Gives managers a feel for moral in their organization. Help identify what is important or not. Creates a sense of closeness and friendship among whom they share.

17. Management must work….HOW? To avoid negative consequences of rumors Announcing timetables for decisions Explaining decisions and behaviors that may appear secretive and unclear. Emphasizing on downside and upside of decisions and future plans. Openly discuss worst case possibilities.

19. Instant Messaging & Text Messaging

20. Networking Software

21. Blogs

23. Benefits Managing E-mail is Easy Fast Inexpensive Transmission Secure and Reliable Easy to Prioritize Automated E-mails

24. Limitations Misinterpreting the Message Communicating Negative Messages Overuse of E-mail E-mail Emotions Privacy Concerns

25. Instant messaging Definition :IM falls under the umbrella term online chat communication done in real-time, between specified known users

26. Overview It is real time Allows Text, voice call, Video Calls Offline Messages are also allowed Allowing immediate receipt of acknowledgment or reply

27. History Instant messaging predates the Internet First appearing on multi-user operating systems like Compatible Time-Sharing System (CTSS) and Multiplexed Information and Computing Service (Multics ) [1] in the mid-1960s. Initially, some of these systems were used as notification systems for services like printing

28. Interoperability Transfer file , contact list, the ability to hold several simultaneous conversations. Enterprise application integration XMPP, Lotus Sametime , Microsoft Office Communicator

29. Mobile instant messaging Services to be accessed from a portable device Android, Blackberry OS, iOS , Symbian OS, Windows Mobile Embedded clients - tailored IM client for every specific device. a) Clientless platform – not need to download any software to the handset b) Enables all users and all devices from any network to connect

30. In web browser Gtalk yahoo! Messenger Window Live Messenger

31. Business application Enterprise Instant Messaging Microsoft Exchange IBM Lotus Sametime , Microsoft Office Communications Server, Jabber XCP and Cisco Unified Presence

32. Social Networking Sites Facebook Twitter Myspace Orkut

33. Facebook

34. twitter

35. Web Logs (Blogs)

36. INTRODUCTION A blog (a blend of the term web log) is a type of website or part of a website. Blogs are usually maintained by an individual with regular entries of commentary, descriptions of events, or other material such as graphics or video. Most blogs are interactive, allowing visitors to leave comments and even message each other via widgets on the blogs and it is this interactivity that distinguishes them from other static websites.

37. A Simple Example of Blog

38. Types Of Blogs There are many different types of blogs, differing not only in the type of content, but also in the way that content is delivered or written. Personal blogs -- Twitter Corporate and organizational blogs -- Business Blogs By media type- -- vlog ,Linklog By device --- moblog

39. Reasons Your Business Needs a Blog Build relationships Build your reputation Build customer loyalty Build authority Build traffic

40. Video Conferencing

41. INTRODUCTION Conducting a conference between two or more participants at different sites by using computernetworks to transmit audio and video data. For example, a point-to-point (two-person) video conferencing systemworks much like a video telephone

42. Multipoint videoconferencing allows three or more participants to sit in a virtualconference room and communicate as if they were sitting right next to each other

43. Benefits of Video Conferencing Video Conferencing Increases Productivity Video Conferencing Saves Money Video Conferencing Saves Time

44. CONCLUSION The latest generation IP-based software and online services are much less expensive and more flexible than yesteryear's hardware-based video conferencing. The hard-cash business benefits are travel expense reduction, the complete elimination of teleconference bills for internal meetings, plus increased sales revenue and customer retention.

45. KNOWLEDGE MANAGEMENT

46. KNOWLEDGE MANAGEMENT A trans-disciplinaryapproach to improving organisational outcomes and learning, through maximising the use of knowledge Process of organizing and distributing an organization's collective wisdom. Right informationright peopleright time. Identifies knowledge that matters to the organization. Requires an organizational culture that promotes,values and rewards sharing knowledge.

47. Knowledge is more than knowing More knowledge doesn’t imply better knowledge Capture pertinent information and organize Overload = Noise:Business workers are flooded with data and drowning in information

48. Organizationalconditions for KM Trust Confidence Credibility Direct connection knowledge Knowledge is powerknowledge sharing is power Systems support

49. Why manage knowledge Enables effective and timely decision-making Fosters creativity & innovation Enhances communication Supports culture of learning, customer-focus, and moving from “good” to “best” Gives competitive edge, improved organizational performance, control leaks of vital information

50. EXAMPLES BP - by introducing virtual team working using videoconferencing have speeded up the solution of critical operation problems. Hewlett-Packard - by sharing expertise already in the company, but not known to their development teams, now bring new products to market much faster than before.