Thank you for the scenario. Based on the information provided, I would choose to schedule the annual performance review meeting with my supervisor via email.
A performance review discussion warrants a more formal communication approach compared to everyday check-ins. Email provides a written record of the request and any details agreed upon for the meeting. It also allows my supervisor to respond at their convenience rather than being interrupted by a phone call. Given the importance of the discussion, email ensures clear communication and understanding on both sides to set up the review meeting successfully.
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Image: None
Interaction: Click to next slide
Narration: Is your organization suffering from poor communication skills? Have you ever
wondered how to approach a difficult topic with a colleague or customer? In this lesson,
employees will learn how to determine the most effective method of communication for a
variety of workplace situations, improving relationships between colleagues and improving
customer interactions.
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Images: None
Interaction: Animation on the arrows, stretch over. Click to Next Slide
Narration: Before discussing phone and e‐mail communication, we must first understand
“communication.” Communication the process of transferring information from one person
to another, but there are many ways that information is communicated.
As you can see from the illustration, even face‐to‐face communication relies on the ability
of the source and the receiver to understand the message in the same way. In face‐to‐face
communication, the source has multiple channels with which to receive instant feedback
from the receivers, allowing the source to improve the communication of the message to
ensure the receivers, in fact, receive it.
Communication is by nature vague. When information is communicated through other
channels, such a phone or e‐mail it becomes more difficult to transfer complicated
information. That is why it is extremely important to use appropriate communication in the
workplace to strengthen employee relationships, increase productivity, and meet company
goals.
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Image from: http://adverlab.blogspot.com/2008/04/study‐why‐e‐mails‐are‐often.html
Interaction: Click to next slide
Narration: Choosing the best method of communication, e‐mail or phone, is
important to ensure clear, effective, efficient communication. As you can see from
the chart on the right, achieving clear communication is not as simple as it appears,
but it is critical to engaging both employees and customers successfully.
Consider the last time you called a customer service line? Did the employee answer your
questions clearly and quickly? Did you feel that the employee understood what you
needed and acted to help you in an efficient manner? Were you happy with the results of
your call? If not, this may have been the result of poor communication.
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Images: Communication, photo by Hermann Liesenfeld; Thinkstock, 10/29/2012
Interaction: Animated check boxes, each bullet will be check off as it is mentioned by the
narration. Click to next slide
Narration: In order to communicate effectively, many aspects must be considered.
You must determine why you are communicating, whom you are communicating
with, how you will communicate, and the content and wording of the message itself
in order to minimize confusion.
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Images:
Left: Publicity photo of “Secret Millionaire” and asian business woman, Kavita Oberoi,
photo released by Kavita Oberoi,
http://en.wikipedia.org/wiki/File:Kavita_Oberoi_publicity_photo_‐_close‐up_in_sepia.jpg
Right: Jennifer Carroll, photo was created by the State of Florida and is in the public
domain under Florida law.
Interaction: Click to next slide
Narration: Who you are communicating with is as important as the purpose of your
communication. Consider the two colleagues on the screen. On the left is Kavita, your
friend who is a manager in HR, on the right is Jennifer, the director of your organization.
Imagine that you need to discuss an improvement to the current HR system with both
Kavita and Jennifer. With Kavita, you need to discuss the improvements to the system, the
ways in which it might impact other employees, and the best way to integrate the changes
into the workflow. With Jennifer, you need to sell your concept, with input from Kavita, for
final approval.
In both cases, the initial communication will simply set up a meeting, but the mode of
communication appropriate for doing so may be different.
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Images: http://www.123rf.com/photo_14212481_contact‐us‐icon.html
Interaction: Both icons will move when the narration says, “Which communication tool
would you use?” If the user clicks on the phone icon then go to slide 9. If the user clicks on
the e‐mail icon go to slide 10.
Audio: When the user clicks on the phone button, a dial tone or ring tone will play. When
the user click on the email button, an email sound will play.
Narration: In this scenario you need to schedule a meeting with your supervisor to go over
your annual performance review. Which communication tool do you use?
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Images: None
Interaction: Correct will appear across the slide then disappear and the first bullet will
appear. The second bullet will appear with narration. Click to go to slide 11.
Audio: Demonstration phone call scheduling a meeting.
Narration: That is correct! The phone should be used to schedule a meeting with the
supervisor. Why? A supervisor is a formal business colleague, and you should communicate
with him/her as professionally as possible. Communicating back and forth with e‐mails to
schedule a meeting can be very time consuming, especially when waiting for responses
from others. In addition, showing the respect and consideration often associated with a
phone call could help impress your supervisor prior to your review.
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16. Font: Brown Tw Cen Mt 40pt for Headings and Black Tw Cen Mt 29pt for Text
Images: None
Interaction: Incorrect will appear across the slide then disappear and the first bullet will
appear. The second bullet will appear with narration. Click to go to slide 11.
Audio: Demonstration phone call scheduling a meeting.
Narration: That is incorrect. The phone should be used to schedule a meeting with the
supervisor. Why? A supervisor is a formal business colleague, and you should communicate
with him/her as professionally as possible. Communicating back and forth with e‐mails to
schedule a meeting can be very time consuming, especially when waiting for responses
from others. In addition, showing the respect and consideration often associated with a
phone call could help impress your supervisor prior to your review.
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17. Font: Brown Tw Cen Mt 40pt for Headings and Black Tw Cen Mt 29pt for Text
Images: http://www.123rf.com/photo_14212481_contact‐us‐icon.html
Interaction: Both icons will move when the narration says, “Which communication tool
would you use?” If the user clicks on the phone icon then go to slide 12. If the user clicks
on the e‐mail icon go to slide 13.
Audio: When the user clicks on the phone button, a dial tone or ring tone will play. When
the user click on the email button, an email sound will play.
Narration: In this scenario you want to make a small, time‐saving change to a simple, but
long‐standing process within the company. You know the colleague who is in charge of this
process well, and you feel confident that he/she will understand what you want to do.
Which communication tool do you use?
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Images: None
Interaction: Incorrect will appear across the slide then disappear and the first bullet will
appear. The second bullet will appear with narration. Click to continue to slide 14.
Narration: That is incorrect! An e‐mail should be used in this case. With a clear, concise
message, the small change can be easily communicated, and an illustration can be easily
attached to the e‐mail to provide additional clarification. The recipient can phone the
source to ask questions or follow‐up if necessary. Also, while the colleague is the decision‐
maker in this case, documentation of the conversation and the decision to change provides
justification if the decision should be questioned.
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Images: None
Interaction: Correct will appear across the slide then disappear and the first bullet will
appear. The second bullet will appear with narration. Click to continue to slide 14.
Narration: That is correct! An e‐mail should be used in this case. With a clear, concise
message, the small change can be easily communicated, and an illustration can be easily
attached to the e‐mail to provide additional clarification. The recipient can phone the
source to ask questions or follow‐up if necessary. Also, while the colleague is the decision‐
maker in this case, documentation of the conversation and the decision to change provides
justification if the decision should be questioned.
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Cen Mt 28pt for Hyperlinks
Images: None
Interaction: Click to next slide
Narration: Here are the references to support our lesson. Thank you!
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