The document provides 10 rules for proper business etiquette. The rules are: 1) When introducing others, provide their name, title, organization, background, and points of common interest but avoid political, religious or unrelated personal details. 2) Use a firm handshake that is brief. 3) Always say "please" and "thank you". 4) Don't interrupt others except in certain situations. 5) Use appropriate language. 6) Don't enter someone's office unannounced. 7) Avoid gossiping. 8) Acknowledge others. 9) Be on time by prioritizing and managing time well. 10) Show genuine interest by paying attention, listening, and staying open-minded.
5. When in Doubt, Introduce Others
What to include:
• Name
• Title
• Location within the
Organization
• Background
• Points of common
professional interest
What not to include:
• political affiliation
• religious affiliation
• hobbies that have
nothing to do with the
person’s profession.
Introductions
6. • Go for the thumb
• Firm, but not crushing
• Brief
A handshake is
still the professional standard
11. # 6 Don’t walk into someone’s
office unannounced
http://upload.wikimedia.org/wikipedia/commons/9/95/Please_Knock_sign.png
By Editor at Large (Own work) [Public domain], via Wikimedia Commons
15. Why are people late?
• Poor Time
Management
• Distractions
• Underestimate
other activities
• Different views of
what it means to be
“on time”
• Don’t feel it’s
important
Be on Time
What can you do to
improve?
• Prioritize
• Set alarms
• Predict
• “On Time” is late
• Set a positive
impression
16. • In Meetings:
# 10 Show Genuine Interest
Don’t use your cell phone
Look at the person talking
• In people:
• In ideas:
Listen and respond carefully, and be patient
Stay open
Editor's Notes
Review slide.When we’re children, we learn most of the rules of etiquette, those unspoken rules of behavior that everyone follows. If you learn most of these rules when you’re children, what can make etiquette difficult now?Rules vary from culture to culture (within or outside of the US)Rules vary from family to family, even within the same cultureBusiness rules can be different from social rulesWhen we get comfortable in a place or with a person, we tend to relax the rules, which may or may not be appropriate at work.
Etiquette is a social contract, meaning that it works, our society works, because we all unconsciously agree to follow the rules. If you’ve ever broken the rules, you know how society polices itself, through embarrassment and guilt. Business etiquette isn’t difficult for most people, because the rules make sense, they’re just a little more formal than everyday behavior.However, business etiquette
Rule 1: If you go to a meeting, or are talking to a colleague in the hall, and another colleague comes up, be aware. If you don’t know that your colleagues know each other, introduce them.
Review Slide.Practice activity.
Review and practice
This is a small touch that many people overlook, but it can really make a difference. It never hurts to say please when you ask someone to do something for you, and thank you once they have done it. By requesting help rather than demanding it, you will create the kind of respect that makes demands unnecessary.A personal side note, I use Sir and Ma’am as well, particularly when speaking to those who are older than I am, regardless of their position in the company, in job interviews, and in very formal meetings. However, when you use Sir and Ma’am, pay attention to how people react to it. Some people hate using or having those terms used to them.
Beyond the usual, talking over someone in a conversation, interruptions in business can be rude in other ways. Interrupting meetings between managers, managers and employees, or groups working together is rude and distracting. So unless it’s an emergency, avoid interrupting groups of people working together. If you must interrupt, do so as politely as possible.wh
Of course rude, derogatory or offensive language is off-limits, but in professional situations or communications slang and contractions should be avoided as well.Double check before you hit send, in electronic and written communication, grammar is key to a professional presentation. Talk about Emoticons
Go over slide.Now, first of all, this is training, not a professional meeting, so don’t think I’m judging you, but“Out of _____ people in this room, ____ arrived within the range that I would call on time.” So what I want you to do, is think about what you were doing right before you came over for training. What kept you from arriving a minimum of 5 minutes early? What can you do to make sure that doesn’t happen when you have an important meeting with your management?
