1. CURRICULUM VITA
Abdullah Kamel Al-otoum
Mobile: 962-798849945 or 962-797577773
E-mail: Alotoumabdullah@gmail.com
Amman-Jordan
OBJICTIVE
Opportunity to improve my career and to increase the gaining company with my
experience, education and my unlimited motivation.
EXPERIENCE
October 2010 to present .
JORDAN DUBAI ISLAMIC BANK-JORDAN.
FEB 2013 to present .
- Sr. Manager, E-Banking.
Spearhead the development of all e-Banking Channels to effectively contribute to
the banks’ overall profitability and growth targets. Lead all Service initiatives and
customer satisfaction strategies to ensure consistent delivery of superior
customer experience. Manage all operational process development and
technology requirements for Retail Banking to achieve desired operational
efficiency and productivity.
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2. • Develop & manage all Electronic banking channels for the bank ( such as
ATM, Self Service Machines, Internet Banking, Mobile Banking & Phone Banking
Setup) to ensure these channels are actively used by Retail Banking Customers.
• Lead all initiatives for Electronic Banking Channels ( i.e. Service quality,
marketing, branding, advertising , promotions and campaigns ) to promote
customer registration & transaction usage.
• Develop E banking Channels to positively contribute and support the
profitability and growth of the Retail Banking Business.
• Identify, develop & implement new & value added services across all
channels to achieve high level customer satisfaction and affinity with these
channels.
• Ensure all E Banking Channels offer high quality, cost effective, superior
functionalities & services by bench marking the services against best in class
providers.
• Manage the implementation of complete setup of self-service areas at
branches including ATMs / Smart Deposit machines and Internet / telephone
kiosks.
• Maximize the return on investment by actively promoting customer
migration and ensure over time the E channels are preferred mode of banking for
Retail Banking Customers.
• Ensures success and profitability of the E Banking Channels by constantly
offering services that are aligned with the needs of customers and are in line
with the market .
• Ensure Service standards for operational efficiency of E banking channels
are developed, implemented and monitored consistently for high customer
satisfaction.
MARCH 2012 to FEB 2013.
• Sr. Manager, Branch Manager. Head office.
Manage and work with head off distribution as a district manager and Work with
the head off distribution to accomplish several projects involving retail
department and these projects (FATCA / IBAN / Banks Systems Development /
development of policies and procedures in branches and retail department).
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3. October 2010 to MARCH 2012.
• Sr. Manager, Branch Manager. Zarqa branch.
Manage and develop the branch portfolio and SME at the branch. Lead the
branch effectively in order to ensure the achievement of retail liabilities, assets,
cards and third party products sales target, profitability objectives, and
implementation of superior customer service culture and standards, while
adhering to Banks policies and guidelines.
March 2010 to October 2010.
UNION BANK – JORDAN.
• Branch manager. New zarqa branch.
• -Achieve budgeted Assets balance and sales (loans/credit cards)
• - Achieve budgeted Liabilities balances (FD /New customers /salary transfer)
• -Growing Commission and other revenues.
• -Improve branch processes (Outward Transfers/Remote Approval/Self Services
Activation/Account Opening –All types/loans and Credit card request/LC /LG
applications)
• -Manage and coach branch staff.
November 1994 to march 2010
Arab Bank, - Jordan
• August 2008 – march 2010 (Branch manager for new zarqa Branch).
-Achieve budgeted Assets balance and sales (loans/credit cards)
- Achieve budgeted Liabilities balances (FD /New customers /salary transfer)
-Growing Commission and other revenues.
-Improve branch processes (Outward Transfers/Remote Approval/Self Services
Activation/Account Opening –All types/loans and Credit card request/LC /LG applications)
-Manage and coach branch staff.
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4. • June 2008 - August 2008. (Branch Manager for Wadi seer Industrial
Area Branch).
• Feb 2005 - June 2008( Chief Operation Officer)
-following up the supervisors of the customer service department at the branch.
- auditing and arranging vouchers.
- dispatching mail and checking and sending drafts.
- activating cards and cheques books and internet service.
- auditing all banking documents accomplished by the customer service supervisors.
• April 2003 - Feb 2005 (Operation Officer)
• April 2002 - April 2003(Offices Coordinator)
- following up the incoming mail and cash from offices to main branch plus controlling all
communication between offices and main branch.
• march 1999 - April 2002 (head teller)
-responsible for installment, drawings large amount only.
-following up the turnover cash from the branch to the head office.
-following up the treasury account and the sub cashier.
• may 1996 - march 1999 (teller)
- Drawing and depositing in all currencies also setting draft issuing.
- Settlement invoices.
- All FX transaction.
- Paid cheques and following up customer services.
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5. • Jan 1996 - may 1996 (loans department also at post dated cheques
department).
• Nov 1994 - Jan 1996 (deposit and opening accounts department
and have full knowledge of all kind of banking accounts).
TRAININGS
*Arab Bank Training Center, AMMAN JORDAN.
• Sales management.
• Intensive Course Includes All Banking activities :
- Accounts & Deposits, Cheques & Clearing.
- Swift & Remittances.
- Policies and Procedures.
- FX. & Money Markets.
- Legal Aspects of Banking Activities.
- Anti-forgery and counterfeiting.
- Retail Loans / credit card.
- Banking channels.
- Accounting &Reconciliation.
- Anti money laundry.
- Electronic Cheques Clearing and Quality Awareness.
• Participated at Workshop held at Arab Bank-head office Concerning
Modernizing Auto Systems of The Arab bank in cooperating With
LOGICA- COMPANY.
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6. • Jordan Dubai Islamic bank-Amman Jordan.
- Together towards better performance.
- Bank's products.
- Retail Operations and the Governor Diary branches.
- Compliance and operational risk and credit policies of individuals.
- Islamic banking.
- Performance Management.
- Selling skills.
- Management skills and leadership.
- Procedures of the branches.
- Supervisory skills.
- Leader ship skills .
• Staff training in Jordan Dubai Islamic bank on the agenda of the
electronic banking department as well as the types of electronic
banking services provided by the Jordan Dubai Islamic Bank, in
Jordan.
• Jordan Dubai Islamic bank-Amman Jordan. With sanaya acadmy .
- Train the trainer ( TOT ) – CABA certificate .
- Change management.
- Time & stress management.
• Jordan Dubai Islamic bank-Amman Jordan. With FOCUS
SOLUTION.
- Foreign account tax compliance Act. ( FATCA ) .
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7. SKILLS
-Computer Systems and software, Ms- Office, Internet &Windows.
-Ability to prepare reports, Arabic, English.
-Able for solving problems and decisions making.
-Ability to work under pressure and meet all the challenges which presented to
me.
REFERENCES
Dr. Fadi fuad Obiedat
Talal abu gazala group
Director of legal Affairs unit.
MOBILE NO: 966-567774109
E-mail: Fadi_obedat@yahoo.com
MOBILE NO IN AMMAN: 962-777461310
MR. WAEL JARRAR.
Branches Service’s Manager.
ISLAMIC INTERNATIONAL ARAB BANK.
Head Office.
Tel: 962 6 5694901
Fax: 962 6 5694914
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8. Mob: 962 77 5720111
E-mail: wael.jarrar@iiabank.com.jo
PERSONAL
• NATIONNALITY: Jordanian
• MARITAL STATUS: Married
• LANGUAGES: Very good in English Reading/Speaking/Writing. Arabic (Mother tongue).
• BIRTH DATE: 26 APRIL 1972
• BIRTH PLACE: ZARQA – JORDAN
EDUCATION
• Bachelors Degree in (Business Administration Grade V.G) From AMMAN
PRIVATE UNIVERSITY,, JORDAN (1990-1993)
• Certificate in (practical applications in accounting, which contain:
1. Daily acc. procedures
2. Monthly reports & closing accounts
3. Income tax, sales tax & social security regulations
4. Implementing the above subjects in E & using PC
FROM ALTAHER AUDITING CENTER, AMMAN JORDAN.
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