Hi, View the tactics of the Communication skills......

1. COMMUNICATION SKILLS Dr.R.PRAKASH Kerala Agricultural University

2. DO You Know? TAGLINE “SATYAM SIVAM SUNDARAM”

3. DOORDARSHAN

6. Communication Defined: “ Communication is any form of human expression – written, verbal, or even body language.” (Davis,1994) “ Communication is the transference and understanding of meaning.” (Robbins, 1980) “ A process by which messages of meaning are shared by senders and receivers. Communication takes place at multiple levels: interpersonally, in groups and via mass media .” (text p. 213)

8. “ The first step in good communication is to stop assuming that the other person understands what you are saying, because you understand.” Bryson, 1991

11. Adults spend 70% of their waking day in communication.

12. “At least 80% of a manager’s waking hours are spent in verbal communication.” (Whetten & Cameron: 1991)

15. Communication is all about establishing good relationships!

16. “… the presence of good interpersonal relationships between managers and subordinates was three times more powerful in predicting profitability in 40 major corporations over a five year period than the four next most powerful variables—market share, capital intensity, firm size, and sales growth rate– combined!! (Whetten & Cameron: 251)

18. A Perceptual Model of Communication Noise Sender Receiver decodes Receiver creates meaning Transmitted on medium Message Encoding Encoding Message Transmitted on medium Source decodes

20. Communication Styles Assertive Pushing hard without attacking; permits others to influence outcome; expressive and self-enhancing without intruding on others. Good eye contact; Comfortable but firm posture; Strong, steady and audible voice; Facial expressions matched to message; Appropriately serious tone; Selective interruptions to ensure understanding. Direct and unambiguous language; No attributions or evaluations of others’ behavior; Use of “I” statements and cooperative “we” statements. Communication Nonverbal Behavior Verbal Behavior Style Description Pattern Pattern

21. Communication Styles (continued) Communication Nonverbal Behavior Verbal Behavior Style Description Pattern Pattern Aggressive Taking advantage of others; Expressive and self-enhancing at others’ expense. Glaring eye contact; Moving or leaning too close; Threatening gestures (pointing finger; clenched fist); Loud Voice; Frequent interruptions. Swear words and abusive language; Attributions and evaluations of others’ behavior; Sexist or racists terms; Explicit threats or put-downs.

22. Communication Styles (continued) Communication Nonverbal Behavior Verbal Behavior Style Description Pattern Pattern Nonassertive Encouraging others to take advantage of us; Inhibited; Self-denying. Little eye contact; Downward glances; Slumped postures; Constantly shifting weight; Wringing hands; Weak or whiny voice. Qualifiers (“maybe,” “kind of” ); Fillers (“uh,” “you know,” “well”); Negaters (“it’s really not that important,” “I’m not sure”).

28. Listening Styles Results-style: Interested in the bottom line or result of a message. Reasons-style: Interested in hearing the rationale behind a message. Process-style: Likes to discuss issues in detail.

29. The Keys to Effective Listening The Good Listener The Bad Listener Keys to Effective Listening Stays with the speaker, mentally summarizes the speaker, weighs evidence, and listens between the lines Tends to daydream 1. Capitalize on thought speed Listens for central or overall ideas Listens for facts 2. Listen for ideas Listens for any useful information Tunes out dry speakers or subjects 3. Find an area of interest Assesses content by listening to entire message before making judgments Tunes out dry monotone speakers 4. Judge content, not delivery Withholds judgment until comprehension is complete Gets too emotional or worked up by something said by the speaker and enters into an argument 5. Hold your fire

30. The Keys to Effective Listening (cont) The Good Listener The Bad Listener Keys to Effective Listening Gives the speaker full attention Does not expend energy on listening 6. Work at listening Fights distractions and concentrates on the speaker Is easily distracted 7. Resist Distractions Listens to both favorable and unfavorable information Shuts our or denies unfavorable information 8. Hear what is said Treats complex presentations as exercises for the mind Resists listening to presentations of difficult subject manner 9. Challenge yourself Takes notes as required and uses visual aids to enhance understanding of the presentation Does not take notes or pay attention to visual aids 10. Use handouts, overheads, or other visual aids

34. These four personal attributes expedite the process of psychological adaptation by increasing your psychological well-being, self-satisfaction, and contentment in a new environment

38. These skills maximize your ability to act effectively to achieve interdependence and interconnectedness Communication adroitness improves with practice and performance

58. Ten Commandments To Feel Good Every Day

59. BE A KID AGAIN

60. EXPAND YOUR HORIZONS

61. LIST FIVE OF YOUR STRENGTHS

62. HELP SOME ONE WITHOUT TELLING THEM

63. CHANGE SOMETHING ABOUT YOURSELF

64. ACCOMPLISH SOMETHING SMALL THAT YOU HAVE BEEN AVOIDING

65. TALK WITH A GOOD FRIEND

66. GET SOME REGULAR EXERCISES

67. GET IN TOUCH WITH YOUR SPIRITUAL SIDE