1. The Role of the Business
Process Management in
Success of the e-Government
Project Implementation
Abzetdin Adamov, PhD
Computer Systems and Networks Department
Qafqaz University
Baku, Azerbaijan
Ashkhabad – 13 November 2008

2. Content
• Introduction. e-Government as Transformation Process
– The primary goals of the e-Government
– Barriers and Mitigations in front of the e-Government
• The Nature of the Business Process Management (BPM)
– BPM Essentials and Rules
– BPM Drivers
• Process-Oriented Reorganization in Government
• Methodology of BPM Implementation in the Public
Sector
• Continues Improvement or BPM in Educational
Institutions

3. Introduction to e-Government
e-Government
• e-Government is the delivery of government
services and information to the public using
electronic means. In other words, it is the use of ICT
to promote more efficient government by allowing
better access to information and making government
more accountable to citizens;
• Government service delivery is about lightening the
necessary burden of governance from the shoulders
of citizens and businesses;

4. e-Government Objectives
e-Government
• Achieve greater operational efficiency
• To offer improved public services
accessible through a web
• Be more transparent and accountable to
citizens
The average citizen today is more aware of
his rights, more demanding of quality and
more conscious of his responsibilities than
ever before.

5. Government Transformation
Drivers
• Government are being asked to do more with
less.
• How do agencies and IT executives manage
such a broad range of activities across the
government, and between the government
agencies and their customers and partners?
• Can they really hope to bring order to
complex business processes that require the
coordination of greater amounts of agencies,
people, information, and transactions?

6. Barriers and Mitigations in
front of the e-Government
e-Government
• Uncertainty in Organization Architecture
• Absence of process-oriented approach
• Automation of Inefficiency
• Islands of Automation
• Resistance to Change
• Insufficient Skills
• Insufficient Interoperability
• Security Effectiveness

7. Golden Role of Automation
• The first rule of any technology is that
automation applied to an efficient
operation will magnify the efficiency.
• The second is that automation applied to
an inefficient operation will magnify the
inefficiency.
Bill Gates, Microsoft Corporation

8. BPM Meaning and Rules
“To improve is to change; to be perfect is to change often.”
Winston Churchill
Winston Churchill
• Business Process Management is the conception,
design, observation and continuous improvement of
business processes.
• Improved business performance is delivered by
streamlining to remove inefficiency and redundancy
that has evolved in a manually designed processes.
If you can't describe what you are doing as a process, you
don't know what you're doing
Edwards Deming
Edwards Deming

9. Drivers Forcing Changes
• Business Pressures
• Environmental
• Organizational
• Technological
• Business Response Activities
• Information Systems & Strategic Management
• Continues Improvement
• Restructuring business processes
• Customer Focus Strategy
• Electronic Business

10. e-Government Solutions or
e-Government Strategy
• Streamline and consolidate offline processes before
putting them online.
• Give a measurable convenience for the information
consumer, rather than the information producer, is the
primary goal;
• Foster citizens' involvement in the governing process
itself and strength the partnership between the public
sector and the private citizen;
• Turn attention to optimizing the online experience from
the perspective of the end-user;
• Policy makers and designers should encourage
stakeholders;

11. BPM in Public Sector
• Ensuring Process Consistency. Most companies
and public organizations have great difficulty in defining
their business processes. One group may define it one
way, while others may define it very differently.
• Optimizing Business Processes. It is impossible
to optimize business processes if organization cannot
define them. Well defined processes could be changed
and measured for the results.
• Automating Cumbersome Manual Processes.
Automation is only effective when applied to efficient
operations.

12. Educational Sector: Do
much with less
TRANSPARENCY
TRANSPARENCY
UNIVERSITY
RESTRICTED INVESTMENT
RESTRICTED INVESTMENT
EXCELLENCE
EXCELLENCE EFFICIENCY
EFFICIENCY

13. Continues Improvement in
Education Sector
Plan
Change Continues
improvement Apply
Evaluate

14. e-University
INPUTS OUTPUTS
Graduates
Graduates
Students
Students
Publications
Publications
UNİVERSİTY
Human Resources
Human Resources Inner Processes
Inner Processes
Technologies
Technologies
$ Finance Resources
Finance Resources
Services
Services

15. Conclusion
Critical to the success of e-Government
transformation is the understanding that e-
Government is not just about the
automation of existing process and the
mitigation of inefficiencies. Instead it is
about the creation of new processes and
new relationships between the governor
and the governed.

16. Thanks for attention !!!