2. Zoomedia - Intranet Best Practices
! Be user-centered. Involve users and stakeholders up front, and keep them
involved throughout the project.
! Think business. Treat the intranet as a business and communications
challenge supported by technology – not a technology project. If a particular
technology implementation is suggested ask Why? What business or
communications need does it solve?
! Integration. The development team must be fully integrated and
communicate clearly and often with stakeholders. Stakeholder involvement
must happen throughout the development of the intranet to facilitate employee
adoption and understanding of the intranet, two major key success factors.
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3. Zoomedia - Intranet Best Practices
! Planned development phases. Plan carefully and architect on paper before
proceeding to development. Careful up-front planning, use of wireframes and
content flow charts will allow us to confirm and adjust specifications before we
build.
! Provide users with feedback mechanisms. User acceptance is one of the
most important things to ensure the success of the intranet. One way to help
secure such acceptance is by giving users a forum or outlet for sharing their
feedback — and responding quickly to it.
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4. Zoomedia - Intranet Best Practices
! Consider navigation by topic in addition to by department. Users may not
know who/which department is responsible for a certain type of content or
service. If topic-based navigation is available, users do not need to master the
company s organization to use the intranet, since all content and services
regarding a specific topic are placed in one spot.
! Communicate the benefits of standardization. Understand and
communicate the fundamental concepts of intranet standardization.
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5. Zoomedia - Intranet Best Practices
! Enforced standards drive the transparent user experience. Set the
template, technology, security, and information management standards for
intranet sections, and regularly review for compliance. This is crucial for
allowing users to quickly reach the content they need and to ensure continual
improvement of the intranet as we move forward through phased development.
! Like the evolution of the company, the development of the intranet is
ongoing. The intranet is an ongoing program not a one-off project. It must
reflect the employees and business in the context of change and growth.
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7. INTERNAL COMMUNICATIONS PROJECTS
INTRANET DEVELOPMENT
! Zoomedia provides consulting, design and development and ongoing support for corporate
intranets.
! Development platforms include Zoomedia CMS, Joomla and Microsoft SharePoint.
Services Provided
! Strategic planning including governance and policy development
! Employee surveys, workshops, engagement strategies
! Architecture, design and engineering
! Ongoing support
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8. INTERNAL COMMUNICATIONS PROJECTS
! Medtronic
! Sales training site, internal campaign sites. Integration of internal marketing sites with
global brand templates
! Development: Microsoft SharePoint.
! ARIAD Pharmaceuticals
! Corporate intranet – planning and implementation including employee engagement
strategy, usage and governance policies, graphic and UI design, SharePoint development
! InterMune
! Corporate intranet – planning and implementation including planning and SharePoint
development
! Celgene
! Corporate intranet – planning, design and development including employee engagement
strategy, usage and governance policies, graphic and UI design, SharePoint support
! OSI Pharmaceuticals
! Corporate intranet – planning, design and development including architecture, graphic and
UI design, JOOMLA implementation
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