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Management2.0:
Competitive Advantage through Business
Model Design & Innovation
Guadalajara, June 2007
Alexander Osterwalder, PhD
alex@arvetica.com
change is the process by
which the future invades our
lives
-> Alvin Toffler
first of all: what
are YOUR
concerns?
(buzz groups)
what are YOUR biggest issues and
fears you face in strategic management
today?
where do YOU see the largest
opportunities to improve strategic
management today?
your expectations for
today?
what is
innovation?
tell me about the most
important innovations in your
company
types of
innovation?
technology
innovation
process
innovation
product &
service
innovation
business model
innovation
four rings of innovation
business model innovation
product & service innovation
process innovation
technology innovation
which one of your
examples qualify as
business model
innovation?
“Business model innovation matters” and it is
a top priority of CEOs
Operating Margin Growth in Excess of
Competitive Peers
compound annual growth rate over five years
[Source: IBM, CEOs are expanding the innovation horizon: important implications for CIOs]
Benefits Cited by Business Model
Innovators
percent of respondents
[Source: IBM, Global CEO Study 2006]
some examples
NetJets: Fractional
Ownership
Zopa.com: Peer-to-Peer
lending
Bellum Concepts
why talk about
business models?
how do you describe a
business model?
without a common language
how do you
communicate a
business model?
Development plan
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molestie ligula massa eu metus. Duis placerat, nulla sit amet ornare interdum, neque nunc mollis leo, vitae porttitor mi orci sit amet neque. Donec at enim. In
facilisis tellus gravida ligula. Phasellus ut lorem. Pellentesque ac tortor eget augue suscipit ullamcorper. Aenean eleifend porta orci.
• Etiam at arcu. Vestibulum lacinia nunc in eros. Suspendisse potenti. Aliquam erat volutpat. Donec gravida. Lorem ipsum dolor sit amet, consectetuer
adipiscing elit. Cum sociis natoque penatibus et magnis dis parturient montes, nascetur ridiculus mus. Maecenas vel enim et metus semper fringilla. Donec
ornare arcu. Maecenas faucibus ligula convallis nibh. Mauris dui quam, congue eu, commodo nec, tristique in, enim. Nulla auctor semper urna. Quisque a elit
eu purus iaculis vestibulum. Aliquam dictum risus at odio. Fusce at lorem et elit faucibus placerat. Aenean velit. Proin elit odio, blandit et, scelerisque quis,
pulvinar a, dui. Nunc magna dolor, bibendum ut, accumsan congue, tincidunt sit amet, neque. Proin consequat tincidunt lacus. In urna dui, congue nec,
tincidunt sit amet, facilisis imperdiet, lorem.
• Morbi sed nibh. Vivamus vitae dolor. Ut bibendum volutpat mi. Pellentesque quis magna non lectus elementum pretium. Aliquam quis est vitae arcu consequat
fringilla. Cras magna risus, placerat eget, egestas consectetuer, ornare vel, felis. Nam ornare justo id orci mattis ultricies. Morbi luctus. Ut pretium odio ac
libero. Nunc sollicitudin pharetra lorem. Aenean scelerisque, lacus eget ullamcorper scelerisque, ipsum urna viverra mi, eget viverra quam eros eget velit. Ut
lacinia feugiat purus. Cum sociis natoque penatibus et magnis dis parturient montes, nascetur ridiculus mus. Etiam nunc nisl, aliquam blandit, luctus id,
commodo laoreet, sem. Phasellus sit amet orci ut sapien vulputate pellentesque. Pellentesque dapibus purus et quam. Nam sit amet magna in neque
dignissim sodales. Aenean non justo nec magna lobortis volutpat.
Strategy
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risus ut egestas pulvinar, lectus ante feugiat quam, sit amet congue odio lacus ac ipsum. Aliquam suscipit, est ut volutpat vulputate, nulla felis
pulvinar libero, non ornare libero ipsum tristique tortor. Fusce sed lorem vitae justo feugiat malesuada. Donec aliquet. Vivamus semper eros nec
diam. Vivamus sem arcu, imperdiet nec, congue ac, scelerisque vel, nulla. Donec et mauris. Integer a nulla vulputate pede consequat euismod.
Praesent molestie urna nec leo. Proin eros. Maecenas ac sem nec dui sodales tempus. Maecenas suscipit egestas velit. Suspendisse vel tortor.
Proin imperdiet, sem nec aliquet ultrices, nunc est egestas eros, non hendrerit magna eros eget augue. Maecenas sed leo vitae leo faucibus
vulputate. Proin dignissim eros at augue.
Nam luctus nulla non nibh. Nam at lorem ac mauris laoreet viverra. In placerat consequat nunc. Donec rhoncus nunc ac urna. Integer vestibulum
condimentum orci. Fusce velit turpis, malesuada quis, scelerisque ut, eleifend vitae, ipsum. Vestibulum eu erat. Vestibulum justo nisl, tincidunt
et, semper vel, tristique quis, eros. Vestibulum tempus, massa vel consectetuer congue, erat magna consequat purus, a facilisis orci nibh vitae
purus. Nam tincidunt venenatis ligula. Nunc orci nulla, ornare quis, lobortis viverra, dapibus at, turpis. Suspendisse sit amet nisl at enim tincidunt
blandit. Curabitur augue est, suscipit sed, egestas sit amet, vehicula vitae, tellus. Maecenas nec metus vel nisi interdum pellentesque.
Words
Text
Text
Text
18%
300%
12%
1%
through inappropriate
means
Here
CEOs
10°
Managers
60°
Here
Staff
360°
Ok
how do you implement a business
model?
with outdated methods
how do you measure the
success of a business model?
we don’t
how do you change a
business model and
innovate?
we re-invent the
wheel
what is a business
model?
VALUE
PROPOSITION
COST
STRUCTURE
CUSTOMER
RELATIONSHIPS
CUSTOMER
SEGMENTS
ACTIVITY
CONFIGURATION
CORE
CAPABILITIES
PARTNER
NETWORK
REVENUE
STREAMS
INFRASTRUCTURE CUSTOMEROFFER
FINANCE
a business model describes the value an organization offers to
various customers and portrays the capabilities and partners
required for creating, marketing, and delivering this value and
relationship capital with the goal of generating profitable and
sustainable revenue streams
DISTRIBUTION
CHANNELS
[Osterwalder (2004) The Business Model Ontology]
business model framework
case study
you become the new owner of a
soccer club …
describe YOUR
club’s business
model
describing how a wealth management bank acquires its clients
what value proposition do you offer,
to which customer segments?
VALUE
PROPOSITION
CUSTOMER
SEGMENTS
value proposition 1
value proposition 2
…
target customer 1
target customer 2
…
CUSTOMEROFFER
what value proposition do you offer,
to which customer segments?
(model)
what value proposition do you offer,
to which customer segments?
(example)
spectacular
offensive football
fans
CUSTOMEROFFER
advertising space &
high visibility
advertisers
… …
how do you reach your customers?
VALUE
PROPOSITION
COMMUNICATION
& DISTRIBUTION
CHANNELS
value proposition 1
value proposition 2
…
channel 1
channel 2
…
OFFER
how do you reach your customers?
(model)
CUSTOMER
SEGMENTS
target customer 1
target customer 2
…
CUSTOMER
spectacular
offensive football
stadium & box office
CUSTOMEROFFER
how do you reach your customers?
(example)
club owned TV
channel
fans
mobile phone TV
advertising space &
high visibility
sales force advertisers
how do you build relationships?
VALUE
PROPOSITION
CUSTOMER
RELATIONSHIP
value proposition 1
value proposition 2
…
mechanism 1
mechanism 2
…
OFFER
CUSTOMER
SEGMENTS
target customer 1
target customer 2
…
CUSTOMER
how do you build
relationships with your
customers? (model)
spectacular
offensive football
personalized website
(ticketing)
CUSTOMEROFFER
team blog (RSS) fans
…
how do you build
relationships with your
customers? (example)
how do you earn your money
with this business model?
VALUE
PROPOSITION
REVENUE
STREAMS
value proposition 1
value proposition 2
…
revenue stream 1
revenue stream 2
…
OFFER
CUSTOMER
SEGMENTS
target customer 1
target customer 2
…
FINANCE
how do you earn your money
with this business model?
(model)
spectacular
offensive football
ticket sales
FINANCEOFFER
TV channel
subscriber fees
fans
mobile phone TV
subscriber fees
advertising space &
high visibility
advertising revenues advertisers
how do you earn your money
with this business model?
(example)
the business
models place in a
company
the business model’s place in the
company
BUSINES
S MODEL
ORGANIZATION
STRATEGY
TECHNOLOGY
external forces
5 forces
BUSINES
S MODEL
legal
environment
social
environment
competition
customer
needs
technological
change
the big picture (business
model)
• team management
• event management
• venue management
• ticketing
• VIP relationship
management
• video crew
• …
• attractive soccer
• 360º event (match,
dining, shopping)
• exclusive VIP lounges
• merchandising
• renting out stadium
• …
• stadium
• POS networks
• club website (+online TV)
• club cable TV channel
• mobile phone TV channel
• …
• play attractive & win
games
• brand management
• video images
• channel management
• fans (families, etc.)
• fan groups
• companies
• event/concert organizers
• advertisers
• …
• team & maintenance
• infrastructure management
• marketing
• video
• Ticket fees & season tickets
• online TV subscription revenues
• revenue sharing cable & mobile phone TV
• renting out stadium for events
• advertising revenues
• merchandising revenues
• food & beverages
• ticketing services
• promoters
• ad placement
• telecom operator
• TV operator
• …
• personalized web profile
• newsletter
• team blog (RSS)
• VIP events with team
• …
Value Proposition Distribution Channel Target Customer
Customer RelationshipPartner Network
Activity ConfigurationCore Capability
Cost Structure Revenue Model
the big
picture
• team management
• event management
• venue management
• ticketing
• VIP relationship
management
• video crew
• …
• attractive soccer
• 360º event (match,
dining, shopping)
• exclusive VIP lounges
• merchandising
• renting out stadium
• …
• stadium
• POS networks
• club website (+online TV)
• club cable TV channel
• mobile phone TV channel
• …
• play attractive & win
games
• brand management
• video images
• channel management
• fans (families, etc.)
• fan groups
• companies
• event/concert organizers
• advertisers
• …
• team & maintenance
• infrastructure management
• marketing
• video
• Ticket fees & season tickets
• online TV subscription revenues
• revenue sharing cable & mobile phone TV
• renting out stadium for events
• advertising revenues
• merchandising revenues
• food & beverages
• ticketing services
• promoters
• ad placement
• telecom operator
• TV operator
• …
• personalized web profile
• newsletter
• team blog (RSS)
• VIP events with team
• …
Value Proposition Distribution Channel Target Customer
Customer RelationshipPartner Network
Activity ConfigurationCore Capability
Cost Structure Revenue Model
value creates
revenues
• team management
• event management
• venue management
• ticketing
• VIP relationship
management
• video crew
• …
• attractive soccer
• 360º event (match,
dining, shopping)
• exclusive VIP lounges
• merchandising
• renting out stadium
• …
• stadium
• POS networks
• club website (+online TV)
• club cable TV channel
• mobile phone TV channel
• …
• play attractive & win
games
• brand management
• video images
• channel management
• fans (families, etc.)
• fan groups
• companies
• event/concert organizers
• advertisers
• …
• team & maintenance
• infrastructure management
• marketing
• video
• Ticket fees & season tickets
• online TV subscription revenues
• revenue sharing cable & mobile phone TV
• renting out stadium for events
• advertising revenues
• merchandising revenues
• food & beverages
• ticketing services
• promoters
• ad placement
• telecom operator
• TV operator
• …
• personalized web profile
• newsletter
• team blog (RSS)
• VIP events with team
• …
Value Proposition Distribution Channel Target Customer
Customer RelationshipPartner Network
Activity ConfigurationCore Capability
Cost Structure Revenue Model
creating value requires
infrastructure
• team management
• event management
• venue management
• ticketing
• VIP relationship
management
• video crew
• …
• attractive soccer
• 360º event (match,
dining, shopping)
• exclusive VIP lounges
• merchandising
• renting out stadium
• …
• stadium
• POS networks
• club website (+online TV)
• club cable TV channel
• mobile phone TV channel
• …
• play attractive & win
games
• brand management
• video images
• channel management
• fans (families, etc.)
• fan groups
• companies
• event/concert organizers
• advertisers
• …
• team & maintenance
• infrastructure management
• marketing
• video
• Ticket fees & season tickets
• online TV subscription revenues
• revenue sharing cable & mobile phone TV
• renting out stadium for events
• advertising revenues
• merchandising revenues
• food & beverages
• ticketing services
• promoters
• ad placement
• telecom operator
• TV operator
• …
• personalized web profile
• newsletter
• team blog (RSS)
• VIP events with team
• …
Value Proposition Distribution Channel Target Customer
Customer RelationshipPartner Network
Activity ConfigurationCore Capability
Cost Structure Revenue Model
infrastructure generates
costs
• team management
• event management
• venue management
• ticketing
• VIP relationship
management
• video crew
• …
• attractive soccer
• 360º event (match,
dining, shopping)
• exclusive VIP lounges
• merchandising
• renting out stadium
• …
• stadium
• POS networks
• club website (+online TV)
• club cable TV channel
• mobile phone TV channel
• …
• play attractive & win
games
• brand management
• video images
• channel management
• fans (families, etc.)
• fan groups
• companies
• event/concert organizers
• advertisers
• …
• team & maintenance
• infrastructure management
• marketing
• video
• Ticket fees & season tickets
• online TV subscription revenues
• revenue sharing cable & mobile phone TV
• renting out stadium for events
• advertising revenues
• merchandising revenues
• food & beverages
• ticketing services
• promoters
• ad placement
• telecom operator
• TV operator
• …
• personalized web profile
• newsletter
• team blog (RSS)
• VIP events with team
• …
Value Proposition Distribution Channel Target Customer
Customer RelationshipPartner Network
Activity ConfigurationCore Capability
Cost Structure Revenue Model
the profit
zone
<
the process of
designing innovative
business models
the focus of the
business model
innovator &
designer
user-
centered
VALUE
PROPOSITION
COST
STRUCTURE
CUSTOMER
RELATIONSHIPS
CUSTOMER
SEGMENTS
ACTIVITY
CONFIGURATION
CORE
CAPABILITIES
PARTNER
NETWORK
REVENUE
STREAMS
DISTRIBUTION
CHANNELS
Nokia: Jan
Chipchase
creativity & exploration
Googleple
x
70:20:10
API
VALUE
PROPOSITION
COST
STRUCTURE
CUSTOMER
RELATIONSHIPS
CUSTOMER
SEGMENTS
ACTIVITY
CONFIGURATION
CORE
CAPABILITIES
PARTNER
NETWORK
REVENUE
STREAMS
DISTRIBUTION
CHANNELS
continuous
innovation
interdisciplinary
approach
Grameen Phone
Bangladesh
village
telephony
telecom
infrastructure
customer
relationships
villager
activity
configuration
micro-credit
Grameen
Bank
mobile phone
revenues
source of
revenue
mobile
telephony
billing
telecom
operators
Grameen
Bank (billing)
phone ladies
phone ladies
holistic
design
Apple iTunes &
iPod
iPod
cost structure
lifestyle brand
“high-end”
consumer
prod. & softw.
design
hardware &
softw. dev.
hardware
revenues
iTunes
multimedia
downloads
e-commerce
multimedia
rights mgmt
iBook
content
producers
Apple stores
dealer
network
multimedia
revenues
hardware
suppliers
brand
management
hardware
distribution
content
distribution
content
strategic fit
the Amazon.com you
know
Amazon Simple Storage Services
(S3)
selling stuff
on the Web
IT infra
customer
relationships
mass
customer
data services
Amazon.com
data grid
partners
selling stuff
Amazon S3
Amazon.com
Internet API
Web2.0
companies
warehousing
& distribution
distribution
content
management
product
selection
A9 product
search
data storage
fees
product
search
search engine
revenues
e-commerce
sites
Internet
marketing
the business
modeler’s toolbox
co-creation
ideation
visualization
prototyping
the design
process
1. identify interdisciplinary
stakeholders
-> set-up team
do you have to get the IT
team out of their cubicles?
2. understand (business)
environment
–> frame problem
VALUE
PROPOSITION
COST
STRUCTURE
CUSTOMER
RELATIONSHIPS
CUSTOMER
SEGMENTS
ACTIVITY
CONFIGURATION
CORE
CAPABILITIES
PARTNER
NETWORK
REVENUE
STREAMS
DISTRIBUTION
CHANNELS
[Osterwalder (2004) The Business Model Ontology]
various starting points / depending on
context
3. suspend reality
-> ideate
4. bring back
reality ->
prototype
5. chose suitable
design
-> decide
6. sketch out projects & workload
-> draw implementation plan
Area
Project
name
Estimated
workload
Value
Proposition
Project V1
10
man/days
Project V2
120
man/days
Distribution
Channels
Project C1
38
man/days
…
7. outline key indicators to
follow
-> choose measures
Area
Project
name
Estimated
workload
KPI
(measure)
Target
level
Value
Proposition
Project V1
10
man/days
Project V2
120
man/days
Distribution
Channels
Project C1
38
man/days
…
8. select the right teams and
people
-> make responsible
Area
Project
name
Estimated
workload
KPI
(measure)
Target
level
leader
Value
Proposition
Project V1
10
man/days
Mr. Jan
Project V2
120
man/days
Ms. Tee
Distribution
Channels
Project C1
38
man/days
…
9. execute the plan
-> manage implementation &
change
10. evaluate, learn and
redesign
-> manage improvement
designing blue
oceans
> market boundaries are
not given
> they are reconstructed
by the actions & beliefs
of industry players
• compete in existing markets
• beat the competition
• explore existing demand
• make the value/cost trad-off
• align with differentiation OR
low cost
• create uncontested markets
• make competition irrelevant
• create & capture new demand
• break value/cost trad-off
• align with differentiation
AND low cost
RED OCEAN BLUE OCEAN
differentiate your value
proposition
• a customer value proposition gives an overall view of a
company's bundle of products, services and client
advice.
• it is the sum of the total benefits a customer is
promised to receive in return for a payment (or other
value transfer)
working definition value
proposition
what are the 5 most
important competitive
attributes that
characterize a game
console’s offer?
(e.g. price, performance, design)
attribute 2
e.g. price
attribute 1
e.g. performance
group warm-up
1
2
3
4
-
-
1. most important attribute
2. second most important
3. …
4. …
5 attributes
1. …
2. …
3. …
4. …
5. …
attribute
1
attribute
2
attribute
3
attribute
5
1 - low
5 - high
3 - medium
bank’sperformance
[Kim & Mauborgne (2002) Charting Your Company's Future]
draw a value proposition
attribute
4
live
Excel
eliminate raise
reduce create
strong & valuable approach, but limited
view
VALUE
PROPOSITION
COST
STRUCTURE
CUSTOMER
RELATIONSHIPS
CUSTOMER
SEGMENTS
ACTIVITY
CONFIGURATION
CORE
CAPABILITIES
PARTNER
NETWORK
REVENUE
STREAMS
DISTRIBUTION
CHANNELS
examples
Goldcorp
mining
low costs through
open exploration
CUSTOMER
RELATIONSHIPS
CUSTOMER
SEGMENTS
exploiting
mines
“geology prize”
500’000 $US
REVENUE
STREAMS
DISTRIBUTION
CHANNELS
Goldcorp publicly shared all of its geological data and
offered US$ 500’000 in prizes for determining where they
might find the next 6 million ounces of gold
research
from copyright to creative
commons
Skyp
e
free VoIP & value
added services
software
development
website
global
(non segmented)
deliver voice &
video quality
“eBay”
large scale
low margin
internet
software
development
free voice-over-IP VoIP telephony &
value-added services
1291 Cityhomes
low cost
accommodation
New York
low cost
CUSTOMER
RELATIONSHIPS
the cost
sensible
renting out
rooms
keep down
costs
apartment
owners
rents
DISTRIBUTION
CHANNELS
find demand
young
curious
Swiss
low-cost hotel/rental in New York City
Tecnovate
low-cost multi-
lingual call
center
outsourcing
low cost
CUSTOMER
RELATIONSHIPS
European
corporations
ACTIVITY
CONFIGURATION
keep down
costs
“import” young
curious
Europeans to
India to work
REVENUE
STREAMS
DISTRIBUTION
CHANNELS
business process outsourcing “up-side down” in India
Netflix
(niche) movies
over the
Internet
COST
STRUCTURE
profile
specialized
clientele
ACTIVITY
CONFIGURATION
large movie
database
independent
films
REVENUE
STREAMS
Web
online movie rental (with large niche movie database)
from bloated head to the long
tail
Alexander Osterwalder, PhD
alex@arvetica.com
www.arvetica.com
all photos from Flickr
under a creative commons license
authors indicated in comment page of ppt
we co-create
Nobody knows your business environment better than
yourself. We co-design your strategic vision by building
on your knowledge. Through group thinking we find the
right answers to the right questions together
we operationalize
Having a great vision is not sufficient - implementation
counts. We help you reconcile long term views with short
term actions. We make strategy everyone's job by
translating it into pragmatic and prioritized projects.
we manage change
Change does not happen accidentally it has to be
managed. We help you align strategy, people and
processes with respect to your organizational culture and
values.
we build knowledge
When you stop learning, you stop competing. We scan the
knowledge universe for you, across disciplines and
industries. We transfer the best methods, tools and
theory in business to your organization.
we connect
Specific problems require specific skills that you do not
necessarily dispose of in-house. Through our
interdisciplinary network we connect you with leading
domain experts.
annexes
annex I
business model
template
VALUE
PROPOSITION
COST
STRUCTURE
CUSTOMER
RELATIONSHIP
TARGET
CUSTOMER
DISTRIBUTION
CHANNEL
VALUE
CONFIGURATION
CORE
CAPABILITIES
PARTNER
NETWORK
REVENUE
STREAMS
INFRASTRUCTURE CUSTOMEROFFER
FINANCE
a business model describes the value an organization offers to
various customers and portrays the capabilities and partners
required for creating, marketing, and delivering this value and
relationship capital with the goal of generating profitable and
sustainable revenue streams
VALUE
PROPOSITION
COST
STRUCTURE
CUSTOMER
RELATIONSHIP
TARGET
CUSTOMER
DISTRIBUTION
CHANNEL
VALUE
CONFIGURATION
CORE
CAPABILITIES
PARTNER
NETWORK
REVENUE
STREAMS
gives an overall view of
a company's bundle of
products and services
portrays the network of
cooperative
agreements with other
companies
describes the channels
to communicate and
get in touch with
customers
describes the
arrangement of
activities and resources
explains the
relationships a
company establishes
with its customers
sums up the monetary
consequences to run a
business model
describes the revenue
streams through which
money is earned
describes the
customers a company
wants to offer value to
outlines the capabilities
required to run a
company's business
model
INFRASTRUCTURE CUSTOMER
OFFER
FINANCE
describing a company’s business model
VALUE
PROPOSITION
value proposition 1
value proposition 2
…
OFFER
describing a company’s offer
VALUE
PROPOSITION
TARGET
CUSTOMER
value proposition 1
value proposition 2
…
target customer 1
target customer 2
…
CUSTOMEROFFER
describing who a company offers value to
VALUE
PROPOSITION
TARGET
CUSTOMER
DISTRIBUTION
CHANNEL
value proposition 1
value proposition 2
…
distribution channel 1
distribution channel 2
…
target customer 1
target customer 2
…
CUSTOMEROFFER
describing how a company reaches its customers
VALUE
PROPOSITION
TARGET
CUSTOMER
CUSTOMER
RELATIONSHIP
value proposition 1
value proposition 2
…
relationship type 1
relationship type 2
…
target customer 1
target customer 2
…
CUSTOMEROFFER
describing the relationships a company builds
TARGET
CUSTOMER
REVENUE
STREAM
revenue stream 1
revenue stream 2
…
target customer 1
target customer 2
…
FINANCE
VALUE
PROPOSITION
value proposition 1
value proposition 2
…
OFFER CUSTOMER
describing how a company makes money
CORE
CAPABILITIES
VALUE
PROPOSITION
core capability 1
core capability 2
…
value proposition 1
value proposition 2
…
OFFERINFRASTRUCTURE
describing what capabilities are required
describing what activities are required
VALUE
PROPOSITION
VALUE
CONFIGURATION
CORE
CAPABILITIES
value proposition 1
value proposition 2
…
core capability 1
core capability 2
…
activity 1
activity 2
…
INFRASTRUCTURE OFFER
describing the partners that leverage the business model
VALUE
PROPOSITION
PARTNER
NETWORK
CORE
CAPABILITIES
value proposition 1
value proposition 2
…
core capability 1
core capability 2
…
partner 1
partner 2
…
INFRASTRUCTURE OFFER
VALUE
PROPOSITION
COST
STRUCTURE
cost account 1
cost account 2
…
value proposition 1
value proposition 2
…
FINANCEINFRASTRUCTURE OFFER
describing the costs of a business model
CORE
CAPABILITIES
core capability 1
core capability 2
…
annex ii
other
Business model-design-and-innovation-for-competitive-advantage

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Business model-design-and-innovation-for-competitive-advantage

Notas do Editor

  1. http://www.flickr.com/photos/dnevill/141809815/ CC Attribution-NoDerivs License Dan Nevill
  2. people will go into buzz groups to get to know each other and to discuss issues, fears, hopes and opportunities they face in strategic management today
  3. http://www.flickr.com/photos/andidfl/205895059/ CC Attribution-NonCommercial-NoDerivs License Andreas Reinhold
  4. http://www.flickr.com/photos/jimmysmith/326701261/ CC Attribution-NonCommercial-NoDerivs License Jimmy Smith
  5. http://www.flickr.com/photos/timalamenciak/479780770/ CC Attribution-ShareAlike License Tim Alamenciak
  6. The ATLAS detector under construction, Nov 2006  http://www.flickr.com/photos/giustino/307903073/ CC Attribution License Justin Clements
  7. http://www.flickr.com/photos/aqaba/304927371/ Attribution-NoDerivs License John Parkinson
  8. http://www.flickr.com/photos/edans/263107907/ CC Attribution License Enrique Dans
  9. http://www.flickr.com/photos/smartjunco/384290043/ CC Attribution-NoDerivs License Andrew W. Sieber
  10. http://www.flickr.com/photos/wheatfields/139277374/ CC Attribution License Christian Guthier
  11. http://www.netjets.com/
  12. http://www.flickr.com/photos/paszczak000/482446241/ Creative Commons – Attribution Share Alike License Kamil Porembiński
  13. http://www.bellumconcepts.net/
  14. http://www.flickr.com/photos/barretthall/331459910/ CC Attribution License Rob
  15. http://en.wikipedia.org/wiki/Image:Brueghel-tower-of-babel.jpg
  16. http://www.flickr.com/photos/dnorman/476276587/ CC Attribution License D&apos;Arcy Norman
  17. http://www.flickr.com/photos/poagao/500453177/ CC Attribution-NoDerivs License TC
  18. http://www.flickr.com/photos/bilg/91927634/ CC Attribution-NoDerivs License William Gantz
  19. http://www.flickr.com/photos/andidfl/205895059/ CC Attribution License Louise
  20. http://www.flickr.com/photos/laffy4k/88472285/ CC Attribution License Chris Metcalf
  21. http://www.flickr.com/photos/emdot/50148025/ CC Attribution License marya
  22. http://www.flickr.com/photos/nathanphilpot/498954797/ CC Attribution License Nathanrp
  23. http://www.flickr.com/photos/dankamminga/17580365/ CC Attribution License Dan Kamminga
  24. http://www.flickr.com/photos/batrace/144967407/ CC attribution license oscar federico bodini
  25. http://www.flickr.com/photos/analogian/185936714/ CC Attribution-NoDerivs License Will Luo
  26. http://www.flickr.com/photos/photocapy/172194853/ CC Attribution-ShareAlike License Photocapy
  27. http://www.flickr.com/photos/clearlyambiguous/107001491/ CC attribution license Scott Robinson
  28. http://www.flickr.com/photos/pingnews/493761196/ Creative Commons – Attribution Share Alike License David Shapinsky
  29. http://www.flickr.com/photos/kieranlynam/413096058/ CC Attribution License Kieran Lynam
  30. http://www.flickr.com/photos/archibaldjude/31352718/in/photostream/ CC Attribution-NoDerivs License archibald jude
  31. In order to be able to innovate you must deeply understand your (potential) customers. This means understanding not only them, but also their lives, context and environment. There is a new trend in companies to hire ethnographers and anthropologists.
  32. LIFT presentation on Literacy, Communication &amp; Design http://www.janchipchase.com/blog/archives/2007/02/00.html
  33. http://www.flickr.com/photos/r000pert/111340712/ CC Attribution-NoDerivs License r000pert
  34. http://www.flickr.com/photos/pathfinderlinden/214523588/ Pathfinder Linden CC Attribution License
  35. In order to be able to innovate you must deeply understand your (potential) customers. This means understanding not only them, but also their lives, context and environment. There is a new trend in companies to hire ethnographers and anthropologists.
  36. http://www.denismartin.ch/Plats/Plat-2.htm Restaurant Denis Martin Le shampoing d&apos;eau de mer aux st.Jacques et Wasabi
  37. http://www.flickr.com/photos/buggolo/422247513/ CC Attribution License Stefano Brivio
  38. http://www.flickr.com/photos/tierecke/200249854/ CC Attribution-NoDerivs License Nir Nussbaum
  39. http://www.flickr.com/photos/gcarvalho/389234178/ CC Attribution-NoDerivs License Gui Carvalho
  40. http://www.flickr.com/photos/generated/501445202/ CC Attribution License Jared Tarbell
  41. http://www.flickr.com/photos/69875617@N00/3425464/ CC Attribution-ShareAlike License John Seb Barber Amazon S3 Here are the facts: This is a web service, and so Amazon is not releasing a customer facing service. They are offering standards-based REST and SOAP web services interfaces for developers. Entire classes of companies can be built on S3 that would not have been possible before due to infrastructure costs for the developer. Virtually any file type is allowed, up to 5 GB. Files may be set as public, shared or private and will have a unique URL. Pricing is cheaper than anything else I’ve seen: $0.15 per GB of storage per month, and $0.20 for each GB of data transferred up or downstream. This translates to $15 per month for 100 GB of storage, net of any transfer fees (to move that much data on to S3 would be a one time cost of $20). These prices are going to be significantly below the development and ongoing costs for small or medium sized storage projects - meaning a lot of the front end services I’ve previously profiled will be much better off moving their entire back end to S3.
  42. Amazon S3 Here are the facts: This is a web service, and so Amazon is not releasing a customer facing service. They are offering standards-based REST and SOAP web services interfaces for developers. Entire classes of companies can be built on S3 that would not have been possible before due to infrastructure costs for the developer. Virtually any file type is allowed, up to 5 GB. Files may be set as public, shared or private and will have a unique URL. Pricing is cheaper than anything else I’ve seen: $0.15 per GB of storage per month, and $0.20 for each GB of data transferred up or downstream. This translates to $15 per month for 100 GB of storage, net of any transfer fees (to move that much data on to S3 would be a one time cost of $20). These prices are going to be significantly below the development and ongoing costs for small or medium sized storage projects - meaning a lot of the front end services I’ve previously profiled will be much better off moving their entire back end to S3.
  43. http://www.flickr.com/photos/framesniper/153464496/ CC Attribution-NoDerivs License Jeff Ryan
  44. http://www.flickr.com/photos/lonelymoose/27178877/ Attribution-NoDerivs License lorelei
  45. http://www.flickr.com/photos/webethere/497958909/ CC Attribution-NoDerivs License carol mitchell
  46. http://www.flickr.com/photos/ste3ve/521083416/ Attribution-ShareAlike License Steve
  47. http://www.flickr.com/photos/hipocondriaca/488951265/ CC Attribution-NonCommercial-NoDerivs License Diana Castillo
  48. http://www.flickr.com/photos/fxp/494636811/ CC Attribution-NoDerivs License Felix
  49. http://www.virtualaloft.com/
  50. http://www.flickr.com/photos/osterwalder/124735878
  51. http://www.flickr.com/photos/itsgreg/22633970/ CC Attribution-NoDerivs License greg
  52. http://www.flickr.com/photos/chefranden/390872656/ CC Attribution License Randen Pederson
  53. http://www.flickr.com/photos/kazamatsuri/188655575/ CC Attribution-NoDerivs License Brad Douglas
  54. http://www.flickr.com/photos/osterwalder/152704393/
  55. http://www.flickr.com/photos/yuvalh/386987419 CC Attribution License Yuval Haimovits
  56. value innovation is at the centre of the concept of “Blue Ocean Strategy” which combine cost and differentiation W. Chan Kim is The BCG Chair Professor of Strategy and International Management at INSEAD. He was a professor at the University of Michigan Business School. He has served as a board member as well as an advisor for a number of multinational corporations in Europe, the U.S. and Pacific Asia. He is an advisory member for the European Union and a Fellow of the World Economic Forum...... Full Bio   Renée Mauborgne is The INSEAD Distinguished Fellow and a Professor of Strategy and Management at INSEAD, France. Mauborgne is a fellow of the World Economic Forum. Her Harvard Business Review articles, co-authored with W. Chan Kim, are worldwide bestsellers and have sold over half a million reprints. Their Value Innovation and Fair Process articles were selected as among the best classic articles ever published in Harvard Business Review .......
  57. W. Chan Kim is The BCG Chair Professor of Strategy and International Management at INSEAD. He was a professor at the University of Michigan Business School. He has served as a board member as well as an advisor for a number of multinational corporations in Europe, the U.S. and Pacific Asia. He is an advisory member for the European Union and a Fellow of the World Economic Forum...... Full Bio   Renée Mauborgne is The INSEAD Distinguished Fellow and a Professor of Strategy and Management at INSEAD, France. Mauborgne is a fellow of the World Economic Forum. Her Harvard Business Review articles, co-authored with W. Chan Kim, are worldwide bestsellers and have sold over half a million reprints. Their Value Innovation and Fair Process articles were selected as among the best classic articles ever published in Harvard Business Review .......
  58. http://www.flickr.com/photos/shutr/505866600/ CC Attribution License Lucy
  59. In order to be able to innovate you must deeply understand your (potential) customers. This means understanding not only them, but also their lives, context and environment. There is a new trend in companies to hire ethnographers and anthropologists.
  60. Toronto, Ontario&apos;s Goldcorp Inc. launched the Internet gold rush… http://www.innovation.gc.ca/gol/innovation/stories.nsf/veng/ss01056e.htm http://www.businessweek.com/innovate/content/feb2007/id20070201_774736_page_2.htm http://www.fastcompany.com/magazine/59/mcewen.html By the mid-1990s, Rob McEwen, Chairman and CEO of Toronto&apos;s Goldcorp Inc., was convinced that there was more gold to be found in his company&apos;s Red Lake Mine, despite expert opinions to the contrary. Located near Balmertown, Ontario, the mine had been in production since 1948, but was a small, costly and capital-starved operation with a very uncertain future. For Red Lake Mine to survive, big changes were required. Therefore in February 1995, Goldcorp launched a US$7-million exploration program, the most aggressive in its history. Forty-five days later, Goldcorp&apos;s geologists made a significant gold discovery at the bottom of the Red Lake Mine and shattered the accepted geological model for the area. Over the next three years, Goldcorp&apos;s exploration efforts continued to meet with success. The discovery revealed a deposit that was large enough to be economically mined, despite the fact that the price of gold had fallen to a 20-year low.For McEwen, the big questions were: &quot;How big is this deposit?&quot; and &quot;How long will it take to find out?&quot; To answer these questions, Goldcorp&apos;s geologists held a two-day brainstorming session. The open sharing of ideas focussed the exploration efforts. Greatly encouraged by the positive results, McEwen wanted to engage a larger community of experts in a much greater brainstorming session: the &quot;Goldcorp Challenge.&quot;For this competition, Goldcorp publicly shared all of its geological data from the past 52 years and offered US$500 000 in prizes for determining where they might find the next 6 million ounces of gold at the Red Lake Mine, regardless of whether gold was found. &quot;I wanted to tap into the intellectual capital of the mining industry and focus it with laser-like precision on our Red Lake Mine,&quot; says McEwen. &quot;In this way, I could speed up exploration and improve the odds of discovery.&quot;Entry forms were made available via the Internet, with on-line virtual prospecting seen as the fastest and most cost-effective way to run the competition. A CD-ROM package was sent to applicants to allow them access to a valuable proprietary on-line geological database, as well as software to analyse and depict the data graphically in two and three dimensions.Goldcorp&apos;s open source code approach to exploration was unprecedented in the worldwide mining industry, where confidentiality and secrecy about reserves and exploration data are the norm. Goldcorp&apos;s transparency exposed it to possible industry criticism or rejection of its geological methodology and calculations, and could also have prompted a takeover bid. McEwen, however, believed that the benefits of sharing data — the rapid acquisition of knowledge — would outweigh the risks. The Goldcorp Challenge proved to be a resounding success, attracting 475 000 hits to the Web site and 1400 entries from individuals, corporations, domestic and foreign government geological agencies and universities from 50 countries. The exploration proposals that Goldcorp received identified 110 drilling targets, 50 percent of which were new prospects. The winning entry was a collaboration by two rival groups from Australia: Fractal Graphics, in West Perth, and Taylor Wall and Associates, in Queensland, who had developed a powerful three-dimensional graphic depiction of the mine. Mark O&apos;Dea (Canada) took second place, while George Langstaff (U.S.) and Alexander Yakubchuk (Russia) tied for third.So far, Goldcorp has struck gold on four of the top five targets generated by this process. Today, Goldcorp&apos;s Red Lake Mine is considered the richest gold mine in the world with a reserve grade (concentration of gold) of 2.1 ounces per ton of rock. It produces gold at a cost of $60 per ounce, which makes it one of the five lowest-cost gold producers in the world. McEwen notes, &quot;The winners were able to analyse a large, complex database in a short period of time and generate targets without ever visiting the property. It&apos;s clear that this process is part of the future.&quot;In September 2000, Business Week magazine named Goldcorp one of the 50 most innovative companies on the Web. In February 2002, Fast Company magazine named Goldcorp one of its &quot;Fast 50: Champions of Innovation&quot; based on a worldwide survey of its readers. In March 2002, BHP Billiton of London, England, the world&apos;s largest mining company, announced at the Prospectors and Developers Association of Canada conference that it had employed the &quot;Goldcorp principle&quot; to accelerate its own exploration effort.
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  63. http://www.ahouseforallseasons.com/ Rocksure Property has launched an aspirational new investment and lifestyle vehicle, The Rocksure Property Alpha Fund, which provides investors with the opportunity to own a share in six exclusive properties located in some of the most glamorous locations in the world. The “House for All Seasons”, portfolio will consist of six exclusive properties, worth an average of £800,000 each. The innovation behind this portfolio is that through a commitment of £159,000, up to 36 investors gain access to the properties for an average of four rent-free weeks every year over the fund’s seven year lifecycle as well as benefiting, as owners, from gains accrued through the properties’ appreciation , which will be returned to investors at the end of the fund’s life. The six locations that have been identified are: Buzios in Brazil; Phuket in Thailand; Marrakech in Morocco; The Algarve coast in Portugal; Breckenridge, Colorado and New York City. This range of locations ensures that all tastes are catered for and provides investors with a variety of holiday options, from the year-round sunshine of Thailand and Morocco to the world-class skiing and snowboarding terrain of Colorado, which they can enjoy themselves, make available to friends and family or rent out to provide an income. Each of the properties is to be bought outright by the fund and, with no gearing to affect costs, all but a fraction of subscription funds will go directly into purchasing the properties and their furnishings. Running costs of the properties, including cook/housekeepers, maids, gardeners and pool cleaners, are covered from two sources, an annual management and maintenance contribution paid to the fund by each unit holder (£1,500 in 2007/8) and the net proceeds of renting a proportion of the available weeks. Around £2.5 million has already been raised by the fund, which is expected to have its first closing during January. The fund will have a life of seven years (plus six months for the acquisition and six months for the disposal of the properties) after which the capital and appreciation will be returned to shareholders. Strutt &amp; Parker Real Estate Financial Services will be promoting the fund in the UK. David Rogers, of Rocksure, told WealthBriefing : &quot;A House for All Seasons has been designed to give high net worth investors the best of both the investment and luxury travel worlds by combining competitive returns with a unique lifestyle offer. The fully staffed properties handpicked for the fund will answer the needs of the most demanding travellers. We have carefully selected their location in exclusive holiday hotspots, with each investor benefiting from an average of four rent-free weeks each year at their choice of properties.&quot;
  64. http://www.flickr.com/photos/currybet/76007884/ Creative Commons – Attribution Share Alike License Martin Belam http://www.myfootballclub.co.uk/
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