Communication with the departments within hotels

1.  Housekeeping is an integral part of the areas into which a
lodging operation is divided.
 Housekeeping’s primary communication takes place with the
front office and engineering departments
 A strong relationship must exist with all the other departments
◦ Security
◦ Restaurant
◦ Reception
◦ Kitchen
◦ Laundry
◦ Maintenance
◦ Hall porter
◦ Accounts
Interdepartmental Communication 1

2.  The front office must know at a given moment what
rooms have been cleaned and are available for
occupancy
 Front office provides the A&D list
 Housekeeping informs front office about rooms off
 Housekeepers reports
 Occupancy list
 Informs of extra charges
 Uniforms
 Complaints
Interdepartmental Communication 2

3.  Services requiring attention
 Re-decoration arrangements
◦ Time involved
◦ Rooms prepared in advance
 Uniforms
 Care of equipment
Interdepartmental Communication 3

4.  Wage information
◦ Pay increases
◦ Overtime
◦ Bonuses awarded etc
 Invoices and inventories
 Patty cash
 Orders for equipment and supplies
Interdepartmental Communication 4

5.  Fire prevention
 Theft precaution
 Lost property procedures
 Key control
Interdepartmental Communication 5

6.  Linen requirements
◦ Receipt of dirty
◦ Issue of clean
 Guest laundry
 Uniforms
Interdepartmental Communication 6

7.  Linen
◦ Dirty
◦ Clean
 Flowers
 Room service trays
 Cleaning arrangements
 Uniforms
Interdepartmental Communication 7

8.  EMT list
 Luggage removal
 Loan of staff for messages and help house porters
 Dry cleaning or laundry
 Issue of linen during night and when
housekeeping is closed
 Uniforms
Interdepartmental Communication 8

9.  Linen
◦ Dirty to housekeeping
◦ Clean from housekeeping
 Cleaning arrangements
Interdepartmental Communication 9

10.  Linen
◦ Dirty to housekeeping
◦ Clean from housekeeping
 Cleaning arrangements
Interdepartmental Communication 9