1. Yvonne MacQueen
Mobile: 07810 753534; Email: yvonnemacqueen@gmail.com; Location: Gee Cross, Nr. Hyde
Personal Profile
I am a professional Personal Assistantwithextensiveexperienceatexecutive level. I am a highly organised individual
with excellent adminstration skills. I have the ability to work on my own initiative to prioritise my workload, but
equally happy working in a team, to ensure objectives/deadlines are met. I have a personable but professional
attitude givingme the abilitytobuildrelationships with contacts at all levels. I am proficient in Microsoft Office and
have an abilitytoquicklylearnnewsystems. I extremely consciencious and take great pride in whatever I am doing,
being it professional or personal, giving attention to detail.
Areas of expertise / skills
Diary management Travel arrangement Organisation Administration
Confidentiality Event Management Management Reports MS Office
Shorthand Audiotyping Speed Typing First Aid trained
Career summary
September 2009 – Present JD Williams PA / Admin Manager
JD Williams is a market leading multi-channel retailer specialising in plus size fashion for men and women with the
Head office in Manchester and warehouse and distribution operations in Shaw, Nr. Oldham.
The Buying department is a fast paced section with priorities changing on a daily/hourly basis.
 Personal Assistant to the Procurement Executives for Ladieswear.
 Diary management.
 Preparation of reports and mangement information for executive review meetings.
 Monitoring/responding to/actioning emails.
 Arrangingtravel/accommodation,withcomplex itineraries,including visasandcurrency, forup to 25 people at
any one time. Coordinating supplier meetings in the various international destinations.
 Daily contact with suppliers.
 Organising/co-ordinatingmeetingswith suppliers;bookingmeetingrooms,providingrefreshments,setting up
AV equipment.
 Preparing presentations using PowerPoint.
 Ensuring Board reports submitted in a timely manner with input from all required functions.
 Shorthand and typing.
 Producing Objectives/Appraisal documents for employee reviews.
 Arranging interviews with potential employees.
 Submitting Managers’ expenses.
 Admin Manager for Ladieswear procurement team
o Creation and maintenance of travel budget spreadsheets
o processing invoices for payment
o point of contact for Buying/Merchandise/QA staff
o Co-ordination of repairs through the Facilties department
o Co-ordination of desk moves; a recent, successfully achieved, move involved 70+ people
o Managing/training Admin Assistants.

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March 2003 – September 2009 Airea Plc Executive PA
AireaPlcis the parentcompanyfor Ryalux Carpets,Pownall CarpetsandBurmatex flooring,producinghighquality
productsfor the high endmarket.
Employedasthe Executive Personal Assistanttothe ManagingDirector,Finance DirectorandHR Manager for Ryalux
Carpets.
The positionof Personal AssistantwasnewlycreatedandIwastaskedwithvariousobjectivesonappointment,
includingsettingupa diarymanagementsystemforall Directors/Managers (achievedthroughMicrosoftOutlook).
 Actingas mainpointof contact (internal andexternal)forMD, FD andHR Manager.
 DiarymanagementutilisingMSOutlook.
 Co-ordinationof employee appraisals/follow-ups.
 Managementof all correspondence.
 Board reportcollation/production.
 Producingmeetingpapers/clientpresentationpacks.
 PowerPointpresentations.
 Maintenance of the managementdiaryandholidayschedules.
 Arrangingtravel/accommodation.
 Organising/attendingcorporate hospitalityevents,fromsmall clientmeetingsonbehalf of the fieldsalesstaff,to
large eventsfor120+ clientsatChatsworthHouse hostedbythe PlcChief Executive. Organisingcompanysocial
eventse.g.Charitycycle rides,Christmasparties,etc.
 Dealing with all personnel administration – placing of advertisements, collation of applications, arranging
interviews, producing offer letters, monitoring employment probationary periods, taking up references,
communicatingstaff changes to payroll, maintenance of Personnel database. Producing monthly staff turnover
reports. Hire of temporary staff via agencies.
 Arrangingtrainingcourses(in-house andexternal),producing training packs. Maintaining/monitoring individual
training records in order to ensure H&S regulations regarding renewal adhered to.
 Followingcompletionof ‘Trainthe Trainer’and ‘Managing Safely’ courses I also trained/ inducted staff in Health
and Safety matters, acted as H&S representative for the admin section; attended meetings and raised issues of
concern. Undertook fire/safety inspections, ordered PPE equipment and H&S/first aid supplies.
 Fleet vehicle administration.
1993 – 2003 St. Marie's RC Primary School PA to Headteacher
Provided one to one support for the Headteacher. Acting as point of contact for Head, Deputy and teachers for
parents, members of the local authority and other external agencies. Maintenance of financial records - placing
orders, recording and banking all monies, reconciliation of cheque accounts (LEA and private funds). Stock control -
maintenance of inventory and stock records. Maintenance of all staff/pupil database records. Maintenance of
computerised attendance/dinner records. Preparation and distribution of newsletters to parents, information for
school prospectus,policydocuments,curriculumstatements,etc. Arrangingtrainingcourses(in-house and external).
Shorthand/audiotyping,reception/telephone work. Providing support to the Special Needs Co-ordinator, producing
reports, arranging meetings, typing of correspondence.
1981 - 1992 The Guardian & Manchester Evening News
1985 – 1992 PA to the NorthernAdvertisementManager/Directorof GuardianWeekly
1984 - 1985 Secretary to GMEN Group Personnel Manager
1981 - 1984 Shorthand Typist for MEN, Editorial Secretaries

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Qualifications 'O' level, English Language & Mathematics; GCSE French; 10 CSEs
Shorthand RSA I,II, III,distinctions;RSA IV (120wpm) credit
ULCI I, II,III, IV,V,distinctions
Typing RSA III(60 wpm) credit
Vocational qualifications IOSH ManagingSafely,Trainthe Trainer,
First Aid, NVQ2 IT,
VariousPA / secretarial /administrator courses
Interests Salsadancing,cooking,fitness,reading,travel.
Other information Full UK driving licence and own transport