1. JIRA Service Desk Integrations
BRUNO CONDE • XPAND IT

2. Confluence
Service Desk
suggests
relevant
documentatio
n for the
question
being raised…

3. ConfluenceQuestions
Share knowledge and find
answers with internal Q&A.
It's harder than it should be to get
answers to your questions at work.
Give people a way to ask questions
within their teams or of anyone in the
entire organization.
Drop a list of popular questions onto
any Confluence page to create a
dynamic FAQ. Let the community
determine knowledge gaps and fill
them with Q&A.

4. KnowledgeBase Articles
Allows an Agent to create a
Knowledge Base Article
from a given Service Desk
ticket.

5. Hipchat
Service
Desk
Ticket
Updates

6. Email Channel
A customer sends an email to the
email address linked to your service
desk.
A new request is created and an
email notification is sent to the
customer with the request details.
An agent comments on the
corresponding issue in service desk,
which sends the customer an
updated email notification.
The customer replies to these email
notifications until the request is
resolved.

7. Thank you!
BRUNO CONDE • XPAND IT