Mozilla IT has been managed for a too long time by paid-staff only. We are now moving toward opening it to the community, be as open as possible. This talk will be about how we're doing it, but it is also an opportunity to gather feedback and exchange with the OSS projects that have always been working that way.

1. IT and community
Arzhel Younsi – FOSDEM 2012

2. What does IT do?
We provide resources to everybody (paid staff and volunteers) related to the Mozilla
project, to allow them to keep working at their full potential.
• Servers
• Networks
• Accounts
• Audio/Video
• Desktop support
• ...

3. The problem
IT has always been managed by paid staff, while, in fact can be opened to the
community, like most of the Mozilla teams.

4. How to fix it?
• Jobvite
• #it on irc.mozilla.org
• Blog posts

5. To do what?
• Air Mozilla
• Community hosting
• Mirror admin
• Bug triage
• Community sysadmin
• ...

6. Moar issues
• How to trust people?
• How much responsibility to give?
• What is legal?
• ...

7. Some solutions
• Good first bugs
• SVN
• Agreement
• Open badges
• Mentor?

8. Legal
• Minimal supervision, limited work time/period
• What about international volunteers?
• What about developers?

9. Other projects
• Gentoo
• « knowing people already in the team helps »
• « send us enough patches / ideas that we get annoyed and give you access »
• Use of real names, reputation
• Debian
• “Find a task in the request-tracker and send a patch.”

10. Thanks!
https://wiki.mozilla.org/IT/
http://blog.mozilla.com/mrz/category/community-2/
http://wiki.debian.org/Teams/DSA