The World Congress Hospital and Health System Summit on Improving Patient Safety and Clinical Outcomes

Hear best practices in clinical and administrative care
design from the Nation’s best hospitals
Collaborate with industry leaders on strategies to
engage physicians, patients, and staff
Learn time-tested strategies ensuring quality
outcomes, patient safety, and reducing the
cost of care
Hear from The Joint Commission and
Connecticut Hospital Association on
implementing a High Reliability approach to
reduce the risk of adverse events
Discover technology, communication
strategies, and reporting tips to keep your organiza
on the cutting edge of
innovation and positioned for success
Organized by:Educational Partner:
�
June 24- 25, 2014 | Wyndham Philadelphia Historic District | Philadelphia, PA
Reduce Medical Errors While Minimizing Cost
Yet Increasing the Quality of Care
The Hospital and Health System Summit on
Improving Patient Safety
and Clinical Outcomes
John R.
Butterly, MD
Executive
Medical Director,
External Affairs
Dartmouth-
Hitchcock
Health
James Dilling
System Quality
Administrator,
Assistant Professor
of Health Care
Systems
Engineering
Mayo Clinic
Medical
Erin DuPree, MD
Chief Medical
Officer,
Vice President
The Joint
Commission’s
Center on
Transforming
Healthcare
Mary Reich
Cooper
Chief Quality
Officer
Connecticut
Hospital
Association
DISTINGUISHED FACULTY Features:
top reasons to attend:
for program updates visit
www.worldcongress.com/outcomes
CME
Accreditation
See inside or visit
www.world
congress.com/HCQ
for more details
To register, please visit: www.worldcongress.com/outcomes
Call: 800-767-9499 • email: wcreg@worldcongress.com
featured speaker
organizations include:
The Joint Commission
Massachusetts General Hospital
Dartmouth Hitchcock Health
The Mayo Clinic
Intermountain Health Care
The Johns Hopkins University School
of Medicine, Armstrong Institute
for Patient Safety and Quality
Tufts Medical Center
University of Minnesota Physicians
New England Baptist Hospital
Connecticut Hospital Association
Exhibitor:

Who should Attend:
From Hospitals, Health Systems,
Integrated Delivery Systems,
and Medical Groups:
Chief Quality Officer
Chief Safety Officer
Chief Operating Officer
Chief Executive Officer
Chief Medical Officer
Vice Presidents and Directors of:
* Quality
* Finance
* Operations
* Analytics
* Patient Experience
* Safety
Clinical Department Heads
This conference also benefits
health care solution providers
including:
Electronic Management Providers
Cloud-based Patient Platform
Providers
Care Coordination Solution Providers
Efficiency Consultants and Providers
Technology Providers for
Analytics, EMR, Tracking, and
Reimbursement Software
Financial Consultants
Dear Esteemed Colleague,
From payment models to new reporting measures, health reform and a number of
other environmental factors are fundamentally impacting health care organizations.
As reimbursements begin to drop and budgets start to stagnate, health care providers
must focus on quality, efficiency, and transparency to maintain market share and
reimbursement rates from public and private payers.
I invite you to join us on June 24-25, 2014 in Philadelphia for the The Hospital and
Health System Summit on Improving Patient Safety and Clinical Outcomes, where
we convene as an industry to discuss these problems, pose pragmatic solutions, and
discuss strategies to continue the transition from volume to value.
Content during this innovative and comprehensive meeting shows hospitals and
health systems how to survive and thrive in the post-reform landscape by making
quality improvements financially feasible for 2015 and beyond. Fresh perspectives
through case studies, interactive panel discussions, and in-depth sessions provide
participants with actionable solutions and strategies to better their organizations.
Key topics of discussion include data analytics and clinical care process improvements
that reduce waste, physician engagement strategies, input from various hospital rating
entities, and a Spotlight Address from the Joint Commission and Connecticut Hospital
Association regarding High Reliability Organizations.
I hope to see you at this year’s Summit as we work to integrate innovation and
quality improvements that strengthen your organization.
Sincerely,
Elizabeth Mort, MD, MPH
Senior Vice President, Quality and Safety, Chief Quality Officer,
To register, please visit: www.worldcongress.com/outcomes • Call: 800-767-9499 • email: wcreg@worldcongress.com
To inquire about sponsorship and executive networking opportunities, please contact:
Bernie Weiss, Vice President, Business Development, World Congress • Phone: (781) 939-2502 • Bernie.Weiss@worldcongress.com or
Suzanne Carroll, Manager, Business Development, World Congress • Phone: (781) 939-2648 • Suzanne.Carroll@worldcongress.com
Exhibitor:

D ay o n e — T u esday J u n e 2 4 , 2 0 1 4
7:30 am –
8:30 am
Workshop Registration and Morning Coffee
Pre-Summit Workshops (Choose A or B)
8:30 am –
11:45 am Option A:
C-Suite Invitational Roundtable*
In this exclusive gathering, top executives from hospitals,
health systems, and integrated delivery systems convene to discuss
and debate the top trends and issues in health care quality. The role
of the C-suite executive has evolved to reflect the tremendous market
changes instituted by health reform and technology. In this intimate
meeting, C-Suite executives discuss the industry’s biggest challenges,
issues unique to their C-Suite role, strategic vision, and the next steps
for health care organizations in a post-reform world.
• Discuss rapid market changes and challenges specific to C-Suite roles
• Explore the interdependence of quality and cost, and long-term strategy
to unite the two entities
• Share best practices for creating, evaluating, and measuring the
success, return, and cost of quality programs
• Understand and evaluate the concepts of innovative and
transformational health care
• Prepare and share solutions that create added value within your
organization and address declining reimbursement rates
• Examine the addition of a Chief Clinical Officer, Chief Quality Officer,
Chief Analytics Officer, and Chief Patient Experience Officer to the
C-Suite
• Outline the use of technology as an industry disrupter that has
significant impact on long and short term costs
• Identify the opportunities and consequences of internal and external
transparency
– Will it last? How has it changed care? Has it influenced standards?
How was it shifted priorities? Has it affected brand value?
Should you be more involved?
Roundtable Facilitators:
John Chandler, MD, FACHE
Chief Health Information Officer
Hennepin County Medical
Nancy Garrett
Chief Analytics Officer
Hennepin County Medical
Michael Rosen, PhD
Assistant Professor, Armstrong Institute for
Patient Safety and Quality
The Johns Hopkins University School of Medicine
*All current C-Suite industry executives are invited to attend this Roundtable.
Participants must be in that role at the time of the conference. Others are not
permitted in this Roundtable. Final eligibility is at the discretion of World Congress.
Option B:
Build the Case for Quality —
How to Communicate ROI to
Ensure Quality Program Funding
and Sustainability
For many health care providers, quality has always been at the
center of their organization’s core mission values. However for others,
the transition from volume to value is a difficult shift. To make this
transition easier, introducing the role of a Chief Quality Officer is
vital. However, not all organizations have this quality advocate in
their executive leadership team. In this in-depth workshop, learn
how to effectively communicate the importance of a strong quality
program to senior leadership and outline ways quality can contribute
to overall success.
• Learn how to best communicate the vitality of a quality program to
executive leadership teams
• Identify how quality can positively influence other areas, such as
marketing and branding, finance, etc.
• Partner with IT, finance, clinical units, supply chain, and other
departments for research, support, and implementation planning
• Outline the interdependence of quality and costs
• Discover innovative ways to measure ROI and other intangible
measures of success and profitability
• Cultivate a culture of collaboration that puts quality and patient
experience at the center of the organization’s mission
• Build dashboards and metrics to report on the progress of your
program and measure results
• Effectively build a case for continued and growing investments
into quality programs over the next five to ten years, despite
reimbursement cutbacks and budget restraints
– staffing, system improvements, infrastructure, etc.
Workshop Leader:
Karen Reed
Director, Quality
Jeanine M. Frumenti, DNP, RN
Vice President, Patient Care Services and Chief Nursing Officer
Bronx Lebanon Hospital Center
11:45 am –
1:00 pm
Lunch on Your Own; Main Summit Registration
Thereisa15minutecoffeeandnetworkingbreakfrom10:00am–10:15am
To inquire about sponsorship and executive networking opportunities, please contact:
Bernie Weiss, Vice President, Business Development, World Congress • Phone: (781) 939-2502 • Bernie.Weiss@worldcongress.com or
Suzanne Carroll, Manager, Business Development, World Congress • Phone: (781) 939-2648 • Suzanne.Carroll@worldcongress.com

M ai n S u mmit
1:00 pm –
1:15 pm
Chairperson’s Welcome and Opening Remarks
Senior Vice President, Quality and Safety, Chief Quality Officer
Foundational Necessities for Quality Success
1:15 pm –
2:00 pm
Keynote Address:
Impact of the ACA on the Future of Health Care Quality
From payment models to new reporting measures, health reform is fundamentally impacting health care organizations. Although the ACA is
predominantly about payment reform, it does have a number of provisions that are affecting how organizations are paid and the underlying approach to
quality. This Keynote Address focuses on the long-term requirements needed to improve the delivery of high value care in the evolving marketplace.
• Discuss the near-term impact for organizations’ operations and quality resulting from Value Based Purchasing and other pay-for-value programs
• Learn best practices to achieve high value care — Create a strategic vision that restructures for success as a value based organization
• Prepare for rapid changes in reporting, transparency, and consolidation
• Identify ways to align quality, costs, and integration to create the best value of care for patients
James Dilling
System Quality Administrator, Assistant Professor of Health Care Systems Engineering
Mayo Clinic
2:00 pm –
2:45 pm
Leverage Patient Experience as a New Quality Metric
Patients are more responsible for health care costs than ever. Reform and new transparency initiatives also provide choice and a clear picture
of the market. Learn how patient experience and satisfaction are vital for health care organizations to secure and grow market share.
• Discuss the introduction of patient experience as a core measure for HCAHPS scores
• Outline best practices in experience and innovative patient satisfaction programs
• Identify ways to measure patient experience
• Utilize technology and innovative social outlets to improve patient experience, wait time, and efficiency
• Recognize how positive patient experiences can decrease costs, increase market share, and ultimately impact the bottom line
Maureen Broms
Chief Information Officer; Vice President, Health Care Quality and Corporate Compliance
New England Baptist Hospital
2:45 pm –
3:30 pm
Featured Case Study:
Implement a High Reliability Approach to Mitigate Risk and Reduce Errors
High Reliability training has helped many organizations take the next step in quality care and cost reduction. In this deep dive case study, hear from one
of the first associations to adopt the concept and train facilities on High Reliability.
• Discuss the five traits of High Reliability Organizations and guidelines to practical adoption and implementation
• Review High Reliability paths available to hospitals
• Highlight the best practices and steps to ensuring High Reliability acceptance and adherence
– achieve a higher rate of staff engagement and awareness
– lower costs by improving systems and in turn, reduce the risk of patient harm, malpractice suits, and other error-related issues
Mary Reich Cooper, MD, JD
Chief Quality Officer
Connecticut Hospital Association
Erin DuPree, MD
Vice President and Chief Medical Officer, The Joint
Commission’s Center on Transforming Healthcare
3:30 pm –
4:00 pm
Networking and Refreshment Break
Quality Measures — Strategize, Optimize, and Utilize
4:00 pm –
4:45 pm
Implement Process Improvements to Reduce Medical Error and Hospital Acquired Harm
Every year thousands of patients suffer from complications or infections caused by error. Learn how one organization implemented a process
improvement program to reduce hospital acquired pressure ulcers and saved over $1 million on supplies, labor, and readmissions as a result.
• Learn how one organization re-trained their patient care managers to better manage tasks and reduce medical error
• Discuss the impact this training had on patient care
• Outline the steps necessary to implement this program, measure results, and reduce medical error
Jeanine M. Frumenti, DNP, RN
Vice President, Patient Care Services and Chief Nursing Officer
Bronx Lebanon Hospital Center
4:45 pm –
5:45 pm
Cocktail and Networking Reception

D ay tw o — W ed n esday J u n e 2 5 , 2 0 1 4
8:00 am –
8:30 am
Morning Coffee
8:30 am –
8:45 am
Chairperson’s Welcome and Review of Day One
Senior Vice President, Quality and Safety, Chief Quality Officer
8:45 am –
9:30 am
Value Based Purchasing — Eliminate Outlier Performance Issues and Assure Positive Returns
Value Based Purchasing (VBP) has captured the attention of the media and helped restructure payment models for health care organizations, bringing a
national focus to health care quality. Tighter budgets and lower payments overall makes it vital for organizations to attain maximum quality performance
ratings. In this session, learn how to remove those last few performance outliers and work towards receiving a perfect score and full reimbursements.
• Examine VBP measures for 2015 and beyond
• Discuss the necessity to include reporting measures beyond the federally required measures to influence overall cost of care and quality
• Hear best practices in eliminating clinical and administrative care issues while reducing costs
• Utilize technology aids and systems that help ensure full VBP requirements are met as metrics change
Robert Rainer
Former Chief Quality Officer
Orlando Health
9:30 am –
10:15 am
Perspective From the Raters
Many entities have started to release quarterly or annual quality ratings for hospitals, health systems, and other health care organizations in hopes to
promote price and quality transparency. However, since payers cannot agree on quality metrics, rater entities have released conflicting and sometimes
misleading reviews. In this session, learn how raters evaluate health care organizations and what can be done to secure a positive review.
• Identify quality metrics being evaluated for various rater entities
• Understand how rater groups find their information sources
• Learn how to best communicate quality and cost metrics to best represent the organization
Ben Harder
Managing Editor Director, Health Care Analysis
U.S. News World Report
10:15 am –
10:45 am
Networking and Refreshment Break
Strategies to Reduce Internal Waste
10:45 am –
11:30 am
Case Study:
Reduce Waste and Improve Quality with Community Collaboration and Internal Communication
Clinical care redundancies, patient readmissions, unnecessary ordering, and surplus staffing can be costly. Many of these expensive measures can
be prevented by comprehensive internal communications and community collaborations. Learn how to implement an effective internal and external
communication system to improve quality and reduce costs.
• Utilize community groups and involvement to educate patients, and increase medication and treatment adherence
• Collaborate internally between departments and externally with outpatient clinics and communities to create a communication infrastructure
and strategy
• Improve clinical outcomes by communicating procedures, patient history, ordered procedures, lab results, and medication lists with other
departments, primary care providers, outpatient clinics, and patients themselves
• Reduce readmissions and surplus administrative waste by utilizing communication programs to optimize patient education, ordering, staffing,
and patient appointment times
Don Caruso, MD, MPH
Medical Director
Dartmouth Hitchcock keene
Examine New Trends in Quality
11:30 am –
12:15 pm
ROUNDTABLE DISCUSSION GROUPS
As many health care organizations operate under different environments and situations, there are many different approaches to the problems and
opportunities in health care quality today. In this open roundtable discussion, speak candidly with other health care executives about the current issues,
trends, and opportunities most important to you. Topics include:
• Patient safety and Partnership For
Patient program
Alison Hong, MD
Director, Quality and Patient Safety
Connecticut Hospital
Association
• Standardized quality metrics and public
transparency in post-acute hospitals —
Facing the challenges
Karen Nelson
Vice President, Quality, Compliance
and Regulatory Affairs
Partners Continuing Care
• Provider-owned plans and ACO’s —
Driving patients in-network and managing
out-of-network spend
Brian Wroblewski
Executive Vice President
of Sales and Marketing
ClearHealth Strategies

D ay tw o — W ed n esday J u n e 2 5 , 2 0 1 4 ( c o n ti n u ed )
12:15 pm –
1:30 pm
Luncheon
1:30 pm –
2:15 pm
Panel Discussion:
Physician Engagement — Best Practices and Next Steps to Keep Clinicians Involved in Quality and Cost Initiatives
Clinical care quality measures and standards are rapidly changing for many health care organizations. Costs and value are more important
than ever — and to ensure that improvements are made it is vital to have physician support. Learn how health care organizations are including
physicians in the decision making process and otherwise engaging them to ensure quality and cost improvements.
• Create clinical practice guidelines through effective communication and collaboration with physicians
• Engage and incentivize physicians to reduce waste in care
• Discuss the new role of the physician in health care and how hospital and physician leadership can work together to make the transition from volume to value
Moderator:
John Butterly, MD
Executive Medical Director, External Affairs
Dartmouth Hitchcock Medical Center
Panelists:
Karen Reed
Director, Quality
Leslie Schwab, MD
Former Chief Medical Officer
Harvard Vanguard Medical Associates
2:15 pm –
3:00 pm
Create a Sustainable Quality Program
The initial expense of a quality program can be intimidating for many providers. Quality departments, clinical teams, and operational logistics
professionals must work together to ensure long-term ROI, sustainability, and program success. In this session, outline the keys to collaboration
that keep quality successful, affordable, and sustainable.
• Partner with internal departments to outline the best supplies, equipment, and devices in terms of price and quality
• Utilize market share, quality success, and collaboration to negotiate lower prices with vendors and partners
• Identify innovative cost-saving measures
• Discuss the advancements and integration of technology to quality
– explore the costs of technology, and how to best invest in tech for future success
Steve Bergstrom
Director, Sustainability
Intermountain Healthcare
3:00 pm Close of Summit
This activity has been planned and implemented in accordance with the Essential Areas and policies of the Accreditation Council for Continuing Medical education
through the joint sponsorship of the American Board of Quality Assurance and Utilization Review Physicians, Inc. (ABQAURP) and World Congress. ABQAURP is accredited
by the ACCME to provide continuing medical education for physicians. The American Board of Quality Assurance and Utilization Review Physicians, Inc. designates this
live activity for a maximum of 12.0 AMA PRA Category 1 Credits™. Physicians should only claim credit commensurate with the extent of their participation in the
activity. The American Board of Quality Assurance and Utilization Review Physicians, Inc. (ABQAURP) is an approved provider with the Florida Board of Nursing to provide
continuing education for nurses. ABQAURP designates this activity for 12.0 nursing contact hours through the Florida Board of Nursing, Provider # 50-94.
A c c r e d i t a t i o n

Satisfaction Guaranteed: World Congress stands behind the quality of its conferences. If you are not satisfied with the quality of the
conference, a credit will be awarded towards a comparable World Congress conference of your choice.
PRSRT STD
U.S. Postage
PAID
Gallery
World Congress
500 West Cummings Park, Suite 5200
Woburn, MA 01801
HL14025
Early Bird Discount – Save up to $600 when registering before March 21, 2014!
Fee for the conference includes welcome coffee, lunch, reception, refreshments, and web-
based conference documentation available pre- and post event through a password protected
web-site. Please make checks (in U.S. funds drawn on a U.S. bank) payable to WC Research,
Inc. (No personal checks accepted. Verification may be required for Hospital/Health System and
Government rates.)
Please contact us should you have any special needs!
Substitution Cancellation: Your registration may be
transferred to a member of your organization up to 24 hours in advance of
the conference. Cancellations received in writing on or before 30 days prior
to the start of the event will be refunded, less a $395 administrative charge.
No refunds will be made after this date; however, the registration fee less
the $395 administrative charge can be credited to another World Congress
conference if you register within 6 months from the date of this conference.
In case of conference cancellation, World Congress’ liability is limited to
refund of the conference registration fee only. World Congress reserves the
right to alter this program without prior notice.
Venue:
Wyndham Philadelphia Historic District
400 Arch Street
Philadelphia, PA 19106
(215) 923-8660
www.phillydowntownhotel.com
Room Rate $159 • Cut off date 6/3/14
Please be sure to mention WC Research Inc.
when making your reservation.
Easy Ways to Register
WEBSITE
www.worldcongress/
outcomes
PHONE
800-767-9499
781-939-2400
outside the U.S.
FAX
781-939-2543
E-MAIL
wcreg@worldcongress.com
Registration Fee:
Best Value
Team Registration: Your organization may send
1 executive FREE for every 3 delegates registered. All registrations
must be made at the same time to qualify
Register Before
05/02/2014
Register After
05/02/2014
Standard
Conference $1695.00 $1995.00
Conference Plus 1 Workshop $1990.00 $2290.00
Workshop Only $295.00 $295.00
Health Plans
Conference $1395.00 $1695.00
Hospital Health Systems
Conference $795.00 $1095.00
Government
Conference $295.00 $295.00
Reasons you can’t miss this year’s program
• Network with industry-leading quality experts and analytics enthusiasts during this
integrative and engaging meeting
• Participate in pre-summit sessions that feature a C-Suite Invitational Roundtable and a
Workshop on How to Build the Case for Quality
• Understand the importance of patient experience and safety — Long-time patient experts
share their knowledge and strategies for patient satisfaction and experience
• Join interactive sessions to share your experience informally with peers during
roundtable sessions
• Learn how Value Based Purchasing and other changes related to reform are impacting
health care provider organizations long term
CMEAccreditation
See inside or visitwww.worldcongress.com/HCQfor more details
�
June 24- 25, 2014 | Wyndham Philadelphia Historic District | Philadelphia, PA
Reduce Medical Errors While Minimizing Cost
Yet Increasing the Quality of Care
CME
Accreditation
See inside or visit
www.world
congress.com/HCQ
for more details

The World Congress Hospital and Health System Summit on Improving Patient Safety and Clinical Outcomes

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The World Congress Hospital and Health System Summit on Improving Patient Safety and Clinical Outcomes