How forthcoming and honest are references when you call (if you can even get them on the phone? Reference checking is a critical part of the hiring process, yet it often yields only the most basic of information. Customer service, job knowledge, productivity, communication - all things you need to know about, yet may not get details you need. This slide show gives some insight into how important these competencies can be and how you can get to more meaningful information BEFORE you hire.

1. Can you answer these questions
about your top candidates?
How do your potential
employees really perform?
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2. How well will they
service your customers?

3. http://about.americanexpress.com/news/docs/2012x/axp_2012gcsb_us.pdf
66%of customers are willing to spend more money
for excellent customer service

4. 15
Consumers tell
friends
about a good experience
http://about.americanexpress.com/news/docs/2012x/axp_2012gcsb_us.pdf

5. 15
Consumers tell
friends
about a good experience
24
and
about a bad one
http://about.americanexpress.com/news/docs/2012x/axp_2012gcsb_us.pdf

6. http://about.americanexpress.com/news/docs/2012x/axp_2012gcsb_us.pdf
59%of consumers will try a new brand
for better customer service

7. How much work
do they really do?

8. 3
Employees admit they waste
hours per day
http://visual.ly/hardly-working-look-laziness-workplace

9. 759B
Every 18 hours of wasted time
costs employers
http://visual.ly/hardly-working-look-laziness-workplace
$

10. Can they actually do what
they say they can do?

11. http://www.shrm.org/publications/hrmagazine/editorialcontent/pages/1003babcock.aspx
44%of job applicants lied about their work history
2.6M background
checks found that

12. http://www.shrm.org/publications/hrmagazine/editorialcontent/pages/1003babcock.aspx
41%
44%of job applicants lied about their work history
lied about their education
2.6M background
checks found that

13. http://www.shrm.org/publications/hrmagazine/editorialcontent/pages/1003babcock.aspx
23%falsified licenses or credentials
41%
44%of job applicants lied about their work history
lied about their education
2.6M background
checks found that

14. How effectively can they
communicate?

15. http://citation.allacademic.com/meta/p_mla_apa_research_citation/4/3/3/7/7/pages433772/p433772-3.php
of salaried positions
66%require some form of written communication

16. http://citation.allacademic.com/meta/p_mla_apa_research_citation/4/3/3/7/7/pages433772/p433772-3.php
Employers spend
per year to fix deficiencies
in communication skills
3.1B$

17. How well do your reference
checks really work?

18. Get answers to the
most important questions
before you hire.
Adaptability
Communication
Decision Making
Interpersonal Skills
Job Knowledge
Learning
Organization
Productivity
Quality of Work
Work Ethic
Service Orientation
Teamwork
Wonderlic.
www.wonderlic.com

19. Automated Reference Check
from Wonderlic.
Click to get started.
Wonderlic.
www.wonderlic.com