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Woldhuis

Espiritual Negócios

Brendan Jones Cost Analyst/2IC Sam Walker Risk Analyst James Woldhuis Rory Crickmore Presentation Co-ordinator Project Manager Rory

Already allows you to fill out forms & find important information. James

Scope: Improve online Centrelink services through a video help desk. Convenient alternative to coming into a Centrelink shopfront. A product to increase the uptake of the National Broadband Network. Rory

Benefits most aged, disabled and remote people. Available from anywhere connected to the NBN with a webcam. Suitable for use by anyone. Backup featuresin place for deaf users. Alternative to the Centrelink shopfront. Sam

Users can get video support with Centrelink problems. Reduction in shopfront congestion. Greater uptake of the NBN. Project Outcomes Sam

Project Outputs A website overhaul to include our user interface. Centrelink service infrastructure upgrade. Brendan

Required people and process changes identified and doable? Video-conferencing Government Project Sponsor Counter Staff Customer Rich Picture Video Staff Project Owner Application Interface Brendan

Risk Control Insufficient project funding.Determination of feasible project costs.a Lack of insight to Centrelink structure. Does not meet Government privacy standards. Discussion with Centrelink management.a Limited uptake of product. Product advertisement strategies.

Project Success Measures Examining the customer uptake by gauging usage of system. Percentage of first call resolutions. Gauging shopfront decongestion after implementation.

Work Breakdown Structure Site Regression Testing Human Computer Interaction Analysis User Acceptance Testing Video Service Implementation Staff Training Security Staff Phone Staff Browser Compatibility

Timeframe Initiation/Prototype 5 Weeks Pilot2Weeks Development 2Weeks Client Sign-off 1 Week Total Implementation is 9-10 Weeks Rory

Personnel Costs Cost in 2 month period Brendan

Other Costs Cost in 2 month period Overall Cost = $287 000 Brendan

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Group Dukem

1. Video-conferencing Rory

2. Brendan Jones Cost Analyst/2IC Sam Walker Risk Analyst James Woldhuis Rory Crickmore Presentation Co-ordinator Project Manager Rory

3. James

4. Already allows you to fill out forms & find important information. James

5. Scope: Improve online Centrelink services through a video help desk. Convenient alternative to coming into a Centrelink shopfront. A product to increase the uptake of the National Broadband Network. Rory

6. James

7. James

8. James

9. James

10. James

11. Benefits most aged, disabled and remote people. Available from anywhere connected to the NBN with a webcam. Suitable for use by anyone. Backup featuresin place for deaf users. Alternative to the Centrelink shopfront. Sam

12. Users can get video support with Centrelink problems. Reduction in shopfront congestion. Greater uptake of the NBN. Project Outcomes Sam

13. Project Outputs A website overhaul to include our user interface. Centrelink service infrastructure upgrade. Brendan

14. Required people and process changes identified and doable? Video-conferencing Government Project Sponsor Counter Staff Customer Rich Picture Video Staff Project Owner Application Interface Brendan

15. Risk Control Insufficient project funding.Determination of feasible project costs.a Lack of insight to Centrelink structure. Does not meet Government privacy standards. Discussion with Centrelink management.a Limited uptake of product. Product advertisement strategies.

16. Project Success Measures Examining the customer uptake by gauging usage of system. Percentage of first call resolutions. Gauging shopfront decongestion after implementation.

17. Work Breakdown Structure Site Regression Testing Human Computer Interaction Analysis User Acceptance Testing Video Service Implementation Staff Training Security Staff Phone Staff Browser Compatibility

18. Timeframe Initiation/Prototype 5 Weeks Pilot2Weeks Development 2Weeks Client Sign-off 1 Week Total Implementation is 9-10 Weeks Rory

19. Personnel Costs Cost in 2 month period Brendan

20. Other Costs Cost in 2 month period Overall Cost = $287 000 Brendan

21. Video-conferencing

22. James

Group Dukem

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