Case Study for Scottish Qualifications Authorities

1. Scottish Qualifications Authority
IBM Connections
CASE STUDY
SQA ADOPTS SOCIAL BUSINESS TO AID
COLLABORATION, COMMUNICATION AND
CO-ORDINATION
The Scottish Qualifications Authority- out any issues before we opened up
the body which creates and manages to everyone else.
exams for Scotland’s schools and
further afield – have become a social The other main task for the Early
business with the rollout of the first Adopters was to populate the system
part of their Staff Social Portal – and get the conversation going ahead
IBM Connections. of general opening. This created a
substantial amount of momentum
Using Connections they are better which we have carried on past the
ity
able to communicate, collaborate and launch day. We started with around 15 odu
ctiv
s pr tions
inesnterac
share information across their Early Adopters and grew to nearly 400 us
st b ial i
boo soc
s to h as
800-strong workforce. Even before in around three months (approximately ec tion es suc
onn sur
M C mea
going live there were nearly 400 initial half of the organisation). d IB ter
use ove sof
SQAimpr
users, and 138 communities set up, and
dealing with work and socially-focused The system is in full swing with all
activities (like their ever-popular manner of conversations and networks
jogging club). being built. I am delighted with the
overall response so far but we have
As Rob Gibson, Director of IT some ideas about how we can
commented “This has been a reinvigorate the system should it
thoroughly enjoyable project from start require a helping hand in a few months
to finish. We spent a lot of time time. We also have a planned upgrade
researching how to best sell this type to a future version of Connections later
of solution to the organisation and then in the year. This will give users a great
setting up an “Early Adopters” uplift and help to keep the interest
community to test the set up and iron levels high.”
The system is in full swing with all manner of conversations and Rob Gibson, Director of IT,
networks being built. I am delighted with the overall response.” Scottish Qualifications Agency
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