1. Developing an Effective Mobile Policy Wendy van Meer wvanmeer@ezwim.com Daniel Mens dmens@ezwim.com © Copyright Ezwim 2010

2. Agenda The Mobile Workplace Why Policies Matter Getting Down to Business Discover the Ezwim Advantage Q & A

3. The Mobile Workplace By 2013, mobile phone will overtake PCs as the most common Web access device worldwide – source: Gartner 2010 Over 90% of organizations now have employees using smartphones within their organizations. Depending on the size of the organization, this can cover tens of thousands of individuals – source: Strategy Analytics

5. Improved efficiency

6. Improved response timesPrevent information loss? How do enterprises maintain control over usage? How to deal with private usage? How to keep track of devices? To ensure cost control and security a formal mobility policy is crucial

8. Establish standards for acceptable use

9. Improve management of mobility costs

11. Getting Down To Business Policies should never be written in isolation

12. Getting Down To Business Consider a usage policy per user group

13. Getting Down To Business Insight into employee user costs

14. Getting Down To Business Management buy-in

16. Device type

17. Services & Applications

18. Acceptable Usage

19. Procurement

22. Visibility into usage

23. Allocation of cost

24. MACD

25. Asset managementReview and update your Policy to address the changing mobility landscape

26. Getting Down To Business Key Questions for Mobility User Groups – Who should have a device? Away From Home Town Away From Office Executive Mobile Sales or Operations Away From Desk Mobile Worker Office Worker Applications – What should be mobilised? Devices – What platforms should be supported? Email Android BlackBerry iPhone Symbian Windows Mobile Other? Applications Fleet Management

28. All internal calls are inside policy

29. All other roaming and international calls are outside policy

30. Entertainment numbers are outside policy

31. SMS usage will be inside policy

32. All mobile data is inside policy

33. All calls in weekends are outside policy

35. Webinar Screenshots © Copyright Ezwim 2009

36. Set policies to pre-allocate on user level

37. User will receive monthly notification mail

38. End user access

39. End user tag personal vs Corporate in user account

40. End user tag personal vs Corporate in user account

41. Define a Customer specific catalog

42. Start the request as an end user, business manager or corporate administrator

43. Track & Trace orders (MACD)

44. Track & Trace orders (MACD) on country and MNC level

45. All Device Models & Inventory

47. policy is crucial

48. Define, implement and automate mobile policies

49. Consider using User Groups

51. Contact us Wendy van Meer wvanmeer@ezwim.com Daniel Mens dmens@ezwim.com +31 20 888 4388 www.ezwim.com 28 © Copyright Ezwim 2009