Multivendor support from IBM

1. IBM Maintenance and Technical Support Services
Datasheet
IBM Maintenance for
Multi-Vendor Products
Single point of support for all your IT hardware
IBM has supported other manufacturers’ products for over 20 years.
Highlights With approximately 50 percent of our service calls for non-IBM
products, our breadth and depth of skill ensures the same high levels of
• IBM service on non-IBM products service quality for all products.
• Single point of ownership for IT hardware
problems IBM uses a common approach to service provision irrespective of the
original equipment manufacturer (OEM) and in support of this we
• Competitive prices, saving you money
on the manufacturer’s own price have developed our own tools to provide remote proactive service on
OEM servers.
• Same service levels and contract terms
as for IBM products
Our aim is to provide you with a single-source for your IT
• One contract for multiple vendors/ maintenance which enables you to speed problem isolation and
platforms resolution, whilst meeting demanding service level commitments.
• Support for major vendor products,
including HP/Compaq, Dell, Sun, CisCo By taking advantage of our maintenance services in a diverse IT
and others. environment you get more consistent service levels and a single view of
support across your estate, without the time and expense of managing
multiple vendors and contracts to achieve the same end result. As well
as great service, simplified contracting processes, consistent service level
performance and a single point of accountability, our prices are usually
cheaper than the OEM’s.
We provide a range of multi-vendor maintenance support options on
many manufacturers’ equipment, such as Juniper, Sun Microsystems,
HP, Dell, Motorola, EMC and STK.

2. IBM Maintenance and Technical Support Services
Datasheet
Support for your Sun servers
• Hardware maintenance for a wide range of Sun servers including:
– Sunblades, Ultras, Sparcstations, Nectra, Sunfire
– Entry Level V125 – V445 range
– Sun Mid-Range V690 – V890
– Sun UNIX® up to E25K © Copyright IBM Corporation 2011
• Flexible contract model (not restricted to prepaid IBM United Kingdom
12-month contracts) PO Box 41
North Harbour
• Same Business Day and Next Business Day service levels as standard, Portsmouth
plus a variety of service hours Hampshire
• Highly Competitive Offering for equipment where the environments PO6 3AU.
are stable and there is no need to upgrade the firmware. Produced in the United Kingdom
November 2011
All Rights Reserved
Support for your x86 servers
• Hardware maintenance for a wide range of non-IBM x86 servers IBM, the IBM logo and ibm.com are trademarks or registered
trademarks of International Business Machines Corporation
including:
in the United States, other countries, or both. If these and
– HP x86 Servers – Proliant ML, DL, C and other IBM trademarked terms are marked on their first
P class Blades occurrence in this information with a trademark symbol
(® or ™), these symbols indicate U.S. registered or common
– Dell Poweredge Servers
law trademarks owned by IBM at the time this information
• Access to technical expertise on HP, Compaq and Dell equipment was published. Such trademarks may also be registered or
• Cost effective alternative to the OEM’s support common law trademarks in other countries. A current list of
IBM trademarks is available on the Web at “Copyright and
• Remote technical support model which means that around
trademark information” at: ibm.com/legal/copytrade.shtml.
40 percent of problems are resolved quickly, without the need for
on-site support Linux is a registered trademark of Linus Torvalds in the
United States, other countries, or both.
• Comprehensive Operating System Support available, including
Microsoft®, Linux® and VMware. Microsoft is a trademark of Microsoft Corporation in the
United States, other countries, or both.
Support for your CiSCo Network UNIX is a registered trademark of The Open Group in the
United States and other countries
• Hardware maintenance for CISCO Networking products, including
CISCO Telepresence Other product, company or service names may be trademarks
or service marks of others.
• CISCO manufacturing and IOS support embedded in the
support solution References in this publication to IBM products or services do
• Highly competitive pricing when compared to OEM Support not imply that IBM intends to make them available in all
countries in which IBM operates.
• Trusted IBM Customer Engineers providing service to CISCO’s own
maintenance clients
Please Recycle
• Global Alliance between IBM and CISCO, providing joint client
support for over 10 years
• Additional support services available, including IBM Support Line
for CISCO and IBM Network Assist
• Audits of your networking inventory available.
For more information
Please contact your IBM Business Partner or IBM Sales Representative.
Visit:
ibm.com/services/maintenance
111817A-4 (12/11) SB