A brief introduction to Webley MD After Hours, an automated medical answering service. Covers key features, key benefits, use cases, and how it works.

1. Providing Better After
Hours Coverage
WEBLEY MD AFTER HOURS OVERVIEW
Simplifying and Unifying Communications Through Technology

2. After Hours Care Challenges for Practices
Medical practices we interviewed expressed the following
concerns about after hours care:
• Patients call looking for free advice to avoid coming to the practice
• Calls are uncompensated
• Most callers do not require an immediate response
• E.g., calling for information, refill request, etc.
• Being on call all the time is stressful
• Live answering services staffed by medical personnel are expensive
and require detailed protocols
• Live answering services not staffed by medical personnel aren’t
much better than message takers
• Messages are faxed & are cumbersome to distribute
Simplifying & Unifying Communications Through Technology

3. Webley MD Acts Like a Virtual Medical Receptionist
Provide Better Improve Office Increase Patient
Care Efficiency Satisfaction
• Faster response to • Less time spent • Provide greater
after hours calls dealing with convenience to
• Pleasant, answering service patients
professional • Control message • Direct callers to right
handling of every notification rules department/person
phone call • Change physician • No more busy
• Custom greetings, on-call status with a signals or
greet callers with a phone call unanswered calls
familiar voice • Easier to manage & • Improved
• On-call physician save messages communication
makes triage • Have record of all
decisions calls
Simplifying & Unifying Communications Through Technology

4. Key Features of Webley MD After Hours
What happens after your office closes?
Webley MD After Hours is there to:
• Find and follow me feature to ensure you get
the message
• Notify you of new messages whether you’re
at home, office, or on the road - by cell
phone, pager, e-mail and more
• Call to quickly change physician on-call status
• Record your own custom greetings
• Lets you hear and save the patient messages,
much faster than an answering service
• Available any time (nights, weekends,
holidays, lunch)
Simplifying & Unifying Communications Through Technology

5. Popular Uses for Custom Greetings
Greet patients with custom pre-recorded
messages for:
• After hours (nights, weekends)
• Lunch and breaks
• Holiday closures
• Weather related closures
Simplifying & Unifying Communications Through Technology

6. How Webley MD After Hours Works
Physician uploads profile
to Webley MD. She’s now
the on-call physician.
If on-call physician
doesn’t answer, new Office is closed. Calls are
message notifications are forwarded to Webley MD.
sent to on-call physician.
Calls are transferred to
Calls come in. Callers are
on-call physician
greeted with custom
according to custom
recorded message.
transfer rules.
Simplifying & Unifying Communications Through Technology

7. Webley MD After Hours Is Right for Your Practice
• Designed for medical practices, easy to use, affordable
• Corporate Stability, Profitability & Dependability
–14 Years of Experience
– 50,000 + Customers • Dedicated
support from your
– Proven Track Record
own practice
• Advanced Call & Message Management Features advisor
– Call Screening • 30 day risk free
– Call Whisper trial
– Notification rules
– Callers can tag message as urgent
• Hosted, on-demand solution
– No hardware to purchase, no software to download
– Low cost, no need to worry about upgrades
Simplifying & Unifying Communications Through Technology

8. For additional information and
pricing, contact:
Angela Larson / National Sales Manager
PH/FAX: 866-280-4281
Email: alarson@webley.com
www.webley.com
Simplifying & Unifying Communications Through Technology