1. Effective Leadership for Teaching and Learning Superintendent Certification Program WSU Vancouver March 14, 2009 Mickey Venn Lahmann Senior Associate [email_address]

2. Six Degrees of Separation? www.leadershipinnovationsteam.com … if a person is one step away from each person they know and two steps away from each person who is known by one of the people they know, then everyone is on average six "steps" away from each person on Earth.

17. Leadership vs. Turnover Average Percent Turnover Poor Leaders Good Leaders Great Leaders Extraordinary leaders are much better at holding on to their people.

18. Leadership vs. Customer Satisfaction Perceptions of Customer Satisfaction (percentile) Poor Leaders Good Leaders Great Leaders The most effective leaders create satisfied customers.

19. Leadership vs. Net Income Net Income ($1.2MM) $2.4MM $ 4.5MM Bottom 10% Middle 80% Top 10% Poor Leaders Good Leaders Great Leaders Great leaders generate much higher income.

20. Leadership vs. Employee Commitment Results from a large High-tech company 90 80 70 60 50 40 30 20 10 90th - 100th 80th -89th 70th - 79th 60th - 69th 50th - 59th 40th - 49th 30th - 39th 20th - 29th 10th - 19th 1st - 9th Leadership Effectiveness Percentile Employee Engagement/Commitment Percentile Poor Leaders Create Dissatisfaction Good Leaders Have an Adequate Impact Great Leaders Make a Great Difference

21. Leadership Effectiveness vs. High Commitment % of Highly Committed Employees Leadership Effectiveness Percentile Employees indicated the extent that their “work environment is a place where people want to go the extra mile.” The graph below represents the percent of employees who indicated they “Strongly Agreed” with the statement.

22. Leadership Versus Employee Commitment Employee Commitment Index Leadership Effectiveness Percentile Results from 378 Educational Leaders

23. Percent of Employees that “Think about Quitting” % of Employees in Work Groups That “Think about Quitting” Leadership Effectiveness Percentile “ Think about Quitting” percentage is the percent of employees responding neutral or negative to the item “I rarely think about quitting my job and going to anther company. Results based direct report results from 374 leaders

24. Leadership Effectiveness vs. Confidence of Reaching Strategic Goals % of Confident of Achieving Strategic Goal Leadership Effectiveness Percentile Employees indicated the extent that they felt “confident that this educational institution will achieve its strategic goal.” The graph below represents the percent of employees who indicated they “Strongly Agreed” with the statement.

26. Impact of Leadership Effectiveness Without Any Perceived Profound Strengths Number of Strengths

27. Impact of One Strength on Overall Perception of Leadership Effectiveness Number of Strengths

28. Three Strengths Raises Leadership Effectiveness to the 81st Percentile Number of Strengths Page 2-3

29. Focusing Development on Weaknesses Works Well When . . . Leadership Competencies 1 2 3 4 5 P O N M L K J I H G F E D C B A Strong negative data on an issue can cripple a person’s leadership effectiveness . . . People Have Fatal Flaws

30. Insight To get where you want to go, you need to know where you are.

36. What Does Performance Improvement Mean to Most People? Fixing Weaknesses!

39. The Competency Companions Are “Cross-Training” Ideas for Leaders Analytical and Problem-Solving Skills Innovates Can Be Trusted to Act in the Team’s Best Interest Relationship Building and Networking Communication Takes Initiative Develops Others Technical/ Professional Expertise Desires to Pursue Excellence