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ePrivacy: is the EU going
to kill digital marketing?
WFA webinar 22nd May 2012
Quick introductions
European Action Group
Digital Network
                  Digital Governance Exchange
d a
     n
A ge
   1. What’s at stake?
   2. WFA survey results
   3. EU state of play
   4. What it means for marketers
    Rob Dreblow   Any Ung Rangarajan
KE?
                        T   A
                  T   S
              ’S A
         AT
       H
1 .W
What’s at stake
What’s at stake




      Sony is asking you to place a cookie on your computer. When you visit Sony’s websites we may use
      an industry-wide technology called "cookies" which stores certain information on your computer and
      which will allow us to customize your experience to better match your interests and preferences, or to
      simply facilitate your signing in to use the services.
What’s at stake




      Sony is asking you to place a cookie on your computer. When you visit Sony’s websites we may use
      an Sony is askingtechnology called "cookies" which stores certain you visit Sony’syour computer anduse
         industry-wide you to place a cookie on your computer. When information on websites we may
      whichSony allow us to customize your experiencewhich stores certain you visit Sony’syour computer anduse
         an industry-wide technology called "cookies" tocomputer. When information on websites we may
             will is asking you to place a cookie on your better match your interests and preferences, or to
      simply facilitate your signingto placeyour experiencewhich stores certain you visit Sony’syour computer anduse
         whichSony allow us to customize a the "cookies" tocomputer. When information on websites we may
            an industry-wide technology use cookie on your better match your interests and preferences, or to
                will is asking you in to called services.
         simply facilitate your signingto placeyour experiencewhich stores certain you visit Sony’syour computer anduse
            whichSony allow us to customize a the "cookies" tocomputer. When information on websites we may
               an industry-wide technology use cookie on your better match your interests and preferences, or to
                   will is asking you in to called services.
            simply facilitate your signingto placeyour experiencewhich stores certain you visit Sony’syour computer anduse
               whichSony allow us to customize a the "cookies" tocomputer. When information on websites we may
                  an industry-wide technology use cookie on your better match your interests and preferences, or to
                       will is asking you in to called services.
               simply facilitate your signingto placeyour experiencewhich stores certain you visit Sony’syour computer anduse
                  whichSony allow us to customize a the "cookies" tocomputer. When information on websites we may
                      an industry-wide technology use cookie on your better match your interests and preferences, or to
                          will is asking you in to called services.
                  simply facilitate your signingto placeyour experiencewhich stores certain you visit Sony’syour computer anduse
                      whichSonyallow us to customize a the "cookies" tocomputer. When information on websites we may
                         an industry-wide technology use cookie on your better match your interests and preferences, or to
                             will is asking you in to called services.
                      simply facilitate your signingto placeyour experiencewhich stores certain you visit Sony’syour computer anduse
                         whichSony allow us to customize a the "cookies" tocomputer. When information on websites we may
                            an industry-wide technology use cookie on your better match your interests and preferences, or to
                                 will is asking you in to called services.
                         simply facilitate your signingto placeyour experiencewhich stores certain you visit Sony’syour computer anduse
                            whichSony allow us to customize a the "cookies" tocomputer. When information on websites we may
                                an industry-wide technology use cookie on your better match your interests and preferences, or to
                                    will is asking you in to called services.
                            simply facilitate your signingto placeyour experiencewhich stores certain you visit Sony’syour computer anduse
                                whichSonyallow us to customize a the "cookies" tocomputer. When information on websites we may
                                   an industry-wide technology use cookie on your better match your interests and preferences, or to
                                       will is asking you in to called services.
                                simply facilitate your signing in to use the experiencewhich stores certain information on your computer and
                                      an will allow us technology called services.
                                   whichindustry-wide to customize your "cookies" to better match your interests and preferences, or to
                                   simply facilitate your signing in to use the experience to better match your interests and preferences, or to
                                      which will allow us to customize your services.
                                      simply facilitate your signing in to use the services.
Leading by example?
E Y
           R V
        S U
      A
     F S
  W LT
2. U
 R ES
ePrivacy Directive compliance:
    a work in progress

  In a nutshell, where do you stand today in terms of complying with the
  ePrivacy Directive?




                                       15%                   85%



                  Know what we need to do,                   In progress
                     but haven’t started
Source: WFA’s survey on ePrivacy, May 2012, 13 respondents
Developing compliance solutions: a
    mixed picture

  Have you conducted a “cookie audit?”




Source: WFA’s survey on ePrivacy, May 2012, 13 respondents
Developing compliance solutions: a
    mixed picture
                                                             Has your organisation changed the
  Have you conducted a “cookie audit?”                       way it uses cookies in any way?




Source: WFA’s survey on ePrivacy, May 2012, 13 respondents
Developing compliance solutions: a
    mixed picture
                                                             Has your organisation changed the
  Have you conducted a “cookie audit?”                       way it uses cookies in any way?




 How are you going to develop the technology behind your consent solutions?




Source: WFA’s survey on ePrivacy, May 2012, 13 respondents
‘Strictly necessary’ cookies
Which of the following cookies have you classified as ‘strictly necessary’ and
therefore not subject to the consent requirement? Select all that apply.




                                              Source: WFA’s survey on ePrivacy, May 2012, 12 respondents
Uncertainty around consent
 solutions to adopt across EU
Will your organisation adopt a single consent solution across all markets?




If no, do you know which consent solution you are going to apply in the
following 6 EU markets?




Source: WFA’s survey on ePrivacy, May 2012, 13 respondents
O F
           A TE
      ST
   EU
2. Y          •
   LA
                  The new ‘EU cookies rule’


 P            •
              •
                  What does ‘consent’ mean?

                  The new proposed EU data protection
                  regulation
The ‘EU cookies rule’
Companies can place cookies if the user…



      Old wording                   New wording
  … is provided with clear and      … has given his or her
  comprehensive information         consent, having been
   and is offered the right to     provided with clear and
   refuse such processing by     comprehensive information.
       the data controller.
What is covered?
IN                 OUT
Lost in translation

Consent / con·sent (kənˈsent)
English            French             German               Spanish          Italian          Dutch             Portuguese
is only allowed    n'est permis       nur gestattet ist,   a condición de   sia consentito   alleen is         só seja
on condition       qu'à condition     wenn der             que dicho        unicamente a     toegestaan op     permitido se
that the           que l'abonné       betreffende          abonado o        condizione che   voorwaarde dat    este tiver dado o
subscriber or      ou l'utilisateur   Teilnehmer oder      usuario haya     l'abbonato o     de betrokken      seu
user concerned     ait donné son      Nutzer auf der       dado su          l'utente in      abonnee of        consentimento
has given his or   accord, après      Grundlage von        consentimiento   questione        gebruiker         prévio com base
her consent,       avoir reçu,        klaren und           después de que   abbia espresso   toestemming       em informações
having been        dans le respect    umfassenden          se le haya       preliminarmen    heeft verleend,   claras e
provided with      de la directive    Informationen,       facilitado       te il proprio    na te zijn        completas,
clear and          95/46/CE, une      die er gemäß der     información      consenso,        voorzien van
comprehensive      information        Richtlinie           clara y          dopo essere      duidelijke en
information,       claire et          95/46/EG u. a.       completa,        stato            volledige
                   complète,          über die Zwecke                       informato in     informatie
                                      der Verarbeitung                      modo chiaro e
                                      erhält, seine                         completo,
                                      Einwilligung
                                      gegeben hat.
Outlook in Europe
                          Negative
                         Uncertain
                           Positive
    Transposed         Not transposed
•Austria             •Belgium
•Bulgaria            •Cyprus
• *Croatia           •Greece
•Czech Republic      •Italy
•Denmark             •*Norway
•Estonia             •Poland
•Finland             •Portugal
•France              •Romania
•Germany             •Slovenia
•Hungary             •*8 EU Member States,
•Ireland             plus Norway
•Netherlands
•Latvia
•Lithuania
•Luxembourg
•Malta
•Slovakia
•Spain
•Sweden
•UK
•*19 EU Member States,
plus Croatia
And just as the dust settles…




  “Citizens do not always
 feel in full control of their
       personal data”




                                 EU Commission Vice-President
                                       Viviane Reding
Draft new EU data protection law
Rewriting the rules one more time

  • “Directive” becomes “Regulation” – directly applicable across EU
  • Personal data – “any information relating to a data subject”. Potentially
    including cookies, IP addresses etc irrespective of how they are
    encrypted or anonymised
  • Consent – must be “explicit”: a “statement or clear affirmative action”.
  • Children – “Verifiable” parental consent required when collecting (any!)
    data from children under 13
  • Sanctions – Up to 2% of a company’s annual worldwide turnover
  • Administrative burden – Data protection officer in companies > 250
    employees, mandatory privacy impact assessments, privacy by design…
  • Uncertainty – key concepts to be defined after adoption by ‘delegated
    acts’ (right to be forgotten, privacy by design, verifiable parental
    consent...)
The jury is still out
Timeline
“Under construction” for a few more years

  • June 2012: Start of legal procedures against Member States
    which failed to implement ePrivacy Directive


  • Early 2014: 1st reading on Data Protection Review (DPR)

  • 2014: new EU Commission, European Parliament elections

  • Around 2015: Final adoption of DPR

  • Approx. 12 months after DPR adoption: Delegated acts

  • May 2015: Assessment of ePrivacy Directive
R
                              S FO
                   N
              M  EA
        T IT
     HA    R  S
  W ETE
4. RK
 M A        •
            •
             As a company

             As part of the industry
Cookies: audit your current practices
(and your suppliers)
Be completely transparent
Talk to WFA national associations




        wfanet.org/en/membership
Consent… room for innovation




                     http://www.chevrolet.com/
Getting industry’s house in order
An emerging global standard

    US         EU               ICC




                          t          al
                      inen      Glob ark
    Live       Im   m               m
                              b ench
Ensuring full transparency…
… and control www.youronlinechoices.eu
Role of marketers


•   Programme to be “live”
    shortly
•   Ensure any OBA suppliers are
    compliant: media agencies,
    ad networks, ad servers,
    DSPs…
•   Check for EDAA certification
    seal!
In a nutshell…
   Don’t panic – but don’t put your head in the sand
   Designate an internal pan-EU lead
   Audit your current practices and clean up where needed. Prioritise
    those practices that might be considered more intrusive
   Go the extra mile to be transparent about data collection and use
   Talk to national advertiser associations to understand specific local
    requirements
   Ensure your suppliers are in line with any changes to your policy
    or practices. Once EDAA is live, check that OBA suppliers are
    certified to comply with the self-regulation programme
   Keep a record of what you’re doing
Q&A
Next meetings




Digital Network: 7 November   European Action Group: 29 May
Thank you!
        Malte Lohan
 m.lohan@wfanet.org

          Emil Valdelin
e.valdelin@wfanet.org

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Rohan Jaitley: Central Gov't Standing Counsel for Justice
Rohan Jaitley: Central Gov't Standing Counsel for JusticeRohan Jaitley: Central Gov't Standing Counsel for Justice
Rohan Jaitley: Central Gov't Standing Counsel for Justice
 

WFA webinar: is the EU going to kill digital marketing?

  • 1. ePrivacy: is the EU going to kill digital marketing? WFA webinar 22nd May 2012
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  • 5. European Action Group Digital Network Digital Governance Exchange
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  • 8. d a n A ge 1. What’s at stake? 2. WFA survey results 3. EU state of play 4. What it means for marketers Rob Dreblow Any Ung Rangarajan
  • 9. KE? T A T S ’S A AT H 1 .W
  • 11. What’s at stake Sony is asking you to place a cookie on your computer. When you visit Sony’s websites we may use an industry-wide technology called "cookies" which stores certain information on your computer and which will allow us to customize your experience to better match your interests and preferences, or to simply facilitate your signing in to use the services.
  • 12. What’s at stake Sony is asking you to place a cookie on your computer. When you visit Sony’s websites we may use an Sony is askingtechnology called "cookies" which stores certain you visit Sony’syour computer anduse industry-wide you to place a cookie on your computer. When information on websites we may whichSony allow us to customize your experiencewhich stores certain you visit Sony’syour computer anduse an industry-wide technology called "cookies" tocomputer. When information on websites we may will is asking you to place a cookie on your better match your interests and preferences, or to simply facilitate your signingto placeyour experiencewhich stores certain you visit Sony’syour computer anduse whichSony allow us to customize a the "cookies" tocomputer. When information on websites we may an industry-wide technology use cookie on your better match your interests and preferences, or to will is asking you in to called services. simply facilitate your signingto placeyour experiencewhich stores certain you visit Sony’syour computer anduse whichSony allow us to customize a the "cookies" tocomputer. When information on websites we may an industry-wide technology use cookie on your better match your interests and preferences, or to will is asking you in to called services. simply facilitate your signingto placeyour experiencewhich stores certain you visit Sony’syour computer anduse whichSony allow us to customize a the "cookies" tocomputer. When information on websites we may an industry-wide technology use cookie on your better match your interests and preferences, or to will is asking you in to called services. simply facilitate your signingto placeyour experiencewhich stores certain you visit Sony’syour computer anduse whichSony allow us to customize a the "cookies" tocomputer. When information on websites we may an industry-wide technology use cookie on your better match your interests and preferences, or to will is asking you in to called services. simply facilitate your signingto placeyour experiencewhich stores certain you visit Sony’syour computer anduse whichSonyallow us to customize a the "cookies" tocomputer. When information on websites we may an industry-wide technology use cookie on your better match your interests and preferences, or to will is asking you in to called services. simply facilitate your signingto placeyour experiencewhich stores certain you visit Sony’syour computer anduse whichSony allow us to customize a the "cookies" tocomputer. When information on websites we may an industry-wide technology use cookie on your better match your interests and preferences, or to will is asking you in to called services. simply facilitate your signingto placeyour experiencewhich stores certain you visit Sony’syour computer anduse whichSony allow us to customize a the "cookies" tocomputer. When information on websites we may an industry-wide technology use cookie on your better match your interests and preferences, or to will is asking you in to called services. simply facilitate your signingto placeyour experiencewhich stores certain you visit Sony’syour computer anduse whichSonyallow us to customize a the "cookies" tocomputer. When information on websites we may an industry-wide technology use cookie on your better match your interests and preferences, or to will is asking you in to called services. simply facilitate your signing in to use the experiencewhich stores certain information on your computer and an will allow us technology called services. whichindustry-wide to customize your "cookies" to better match your interests and preferences, or to simply facilitate your signing in to use the experience to better match your interests and preferences, or to which will allow us to customize your services. simply facilitate your signing in to use the services.
  • 14. E Y R V S U A F S W LT 2. U R ES
  • 15. ePrivacy Directive compliance: a work in progress In a nutshell, where do you stand today in terms of complying with the ePrivacy Directive? 15% 85% Know what we need to do, In progress but haven’t started Source: WFA’s survey on ePrivacy, May 2012, 13 respondents
  • 16. Developing compliance solutions: a mixed picture Have you conducted a “cookie audit?” Source: WFA’s survey on ePrivacy, May 2012, 13 respondents
  • 17. Developing compliance solutions: a mixed picture Has your organisation changed the Have you conducted a “cookie audit?” way it uses cookies in any way? Source: WFA’s survey on ePrivacy, May 2012, 13 respondents
  • 18. Developing compliance solutions: a mixed picture Has your organisation changed the Have you conducted a “cookie audit?” way it uses cookies in any way? How are you going to develop the technology behind your consent solutions? Source: WFA’s survey on ePrivacy, May 2012, 13 respondents
  • 19. ‘Strictly necessary’ cookies Which of the following cookies have you classified as ‘strictly necessary’ and therefore not subject to the consent requirement? Select all that apply. Source: WFA’s survey on ePrivacy, May 2012, 12 respondents
  • 20. Uncertainty around consent solutions to adopt across EU Will your organisation adopt a single consent solution across all markets? If no, do you know which consent solution you are going to apply in the following 6 EU markets? Source: WFA’s survey on ePrivacy, May 2012, 13 respondents
  • 21. O F A TE ST EU 2. Y • LA The new ‘EU cookies rule’ P • • What does ‘consent’ mean? The new proposed EU data protection regulation
  • 22. The ‘EU cookies rule’ Companies can place cookies if the user… Old wording New wording … is provided with clear and … has given his or her comprehensive information consent, having been and is offered the right to provided with clear and refuse such processing by comprehensive information. the data controller.
  • 24. Lost in translation Consent / con·sent (kənˈsent) English French German Spanish Italian Dutch Portuguese is only allowed n'est permis nur gestattet ist, a condición de sia consentito alleen is só seja on condition qu'à condition wenn der que dicho unicamente a toegestaan op permitido se that the que l'abonné betreffende abonado o condizione che voorwaarde dat este tiver dado o subscriber or ou l'utilisateur Teilnehmer oder usuario haya l'abbonato o de betrokken seu user concerned ait donné son Nutzer auf der dado su l'utente in abonnee of consentimento has given his or accord, après Grundlage von consentimiento questione gebruiker prévio com base her consent, avoir reçu, klaren und después de que abbia espresso toestemming em informações having been dans le respect umfassenden se le haya preliminarmen heeft verleend, claras e provided with de la directive Informationen, facilitado te il proprio na te zijn completas, clear and 95/46/CE, une die er gemäß der información consenso, voorzien van comprehensive information Richtlinie clara y dopo essere duidelijke en information, claire et 95/46/EG u. a. completa, stato volledige complète, über die Zwecke informato in informatie der Verarbeitung modo chiaro e erhält, seine completo, Einwilligung gegeben hat.
  • 25. Outlook in Europe Negative Uncertain Positive Transposed Not transposed •Austria •Belgium •Bulgaria •Cyprus • *Croatia •Greece •Czech Republic •Italy •Denmark •*Norway •Estonia •Poland •Finland •Portugal •France •Romania •Germany •Slovenia •Hungary •*8 EU Member States, •Ireland plus Norway •Netherlands •Latvia •Lithuania •Luxembourg •Malta •Slovakia •Spain •Sweden •UK •*19 EU Member States, plus Croatia
  • 26. And just as the dust settles… “Citizens do not always feel in full control of their personal data” EU Commission Vice-President Viviane Reding
  • 27. Draft new EU data protection law Rewriting the rules one more time • “Directive” becomes “Regulation” – directly applicable across EU • Personal data – “any information relating to a data subject”. Potentially including cookies, IP addresses etc irrespective of how they are encrypted or anonymised • Consent – must be “explicit”: a “statement or clear affirmative action”. • Children – “Verifiable” parental consent required when collecting (any!) data from children under 13 • Sanctions – Up to 2% of a company’s annual worldwide turnover • Administrative burden – Data protection officer in companies > 250 employees, mandatory privacy impact assessments, privacy by design… • Uncertainty – key concepts to be defined after adoption by ‘delegated acts’ (right to be forgotten, privacy by design, verifiable parental consent...)
  • 28. The jury is still out
  • 29. Timeline “Under construction” for a few more years • June 2012: Start of legal procedures against Member States which failed to implement ePrivacy Directive • Early 2014: 1st reading on Data Protection Review (DPR) • 2014: new EU Commission, European Parliament elections • Around 2015: Final adoption of DPR • Approx. 12 months after DPR adoption: Delegated acts • May 2015: Assessment of ePrivacy Directive
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  • 32. R S FO N M EA T IT HA R S W ETE 4. RK M A • • As a company As part of the industry
  • 33. Cookies: audit your current practices (and your suppliers)
  • 35. Talk to WFA national associations wfanet.org/en/membership
  • 36. Consent… room for innovation http://www.chevrolet.com/
  • 38. An emerging global standard US EU ICC t al inen Glob ark Live Im m m b ench
  • 40. … and control www.youronlinechoices.eu
  • 41. Role of marketers • Programme to be “live” shortly • Ensure any OBA suppliers are compliant: media agencies, ad networks, ad servers, DSPs… • Check for EDAA certification seal!
  • 42. In a nutshell…  Don’t panic – but don’t put your head in the sand  Designate an internal pan-EU lead  Audit your current practices and clean up where needed. Prioritise those practices that might be considered more intrusive  Go the extra mile to be transparent about data collection and use  Talk to national advertiser associations to understand specific local requirements  Ensure your suppliers are in line with any changes to your policy or practices. Once EDAA is live, check that OBA suppliers are certified to comply with the self-regulation programme  Keep a record of what you’re doing
  • 43. Q&A
  • 44. Next meetings Digital Network: 7 November European Action Group: 29 May
  • 45. Thank you! Malte Lohan m.lohan@wfanet.org Emil Valdelin e.valdelin@wfanet.org