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WAVU Digital:
Overview
January 11, 2013
Who/What is WAVU Digital?
WAVU Digital | Integrated and Strategic Marketing

Your digital marketing plan and strategy must be an integrated one that combines all the web has
to offer. Digital marketing is not a lot different than traditional marketing. The basics are still the
same. They have to work together in unison to get the best results.




Whether you are looking for a full-service solution or need help in a specific area, we help define a
digital marketing strategy for you and your business goals. We focus on the ever changing digital
landscape and technology so you can focus on your business.

                                                                                                          3
WAVU Digital | Some of our Client Experience




                                               4
WAVU Digital | Connecting You With Your Customer
The digital world is dominated by —displays, smartphones, apps, video games, tablets, the web—
consumers are craving something authentic. The tablet, mobile phone, Social Media channels and your
website are not simply channels for pushing a marketing message. They are, in fact, some of the most
powerful tools the world has ever seen, for solidifying relationships between brands and audiences.


                                           WAVU Digital
           Clarify                    Create                          Craft                     Continue
  Who is your audience?      What is your story?            What is your platform?       What are the results of our
                                                                                         work?
  What do they desire?       What medium tells your story   What technologies,
                             best?                          interfaces and experiences   How is the audience
  What do they think about                                  best support engagement?     responding?
  you?                       What will connect with your
                             audience and get a response?   How can your experience be   What do we need to do to
  How can you help them?                                    more meaningful for the      improve the response?
                                                            audience?
                             How many ways are your
  How do you interact with   audience finding your
  them?                      business?




                                                                                                                       5
WAVU Digital | Web/Content/Creative/UX/Digital Marketing

We catalyze the connection between our clients and their customers through better content marketing
strategies, social community management, and leveraging the full capabilities of their Sitecore and
telligent solutions.



                                                                                          New & Existing
     Clients
                                                                                           Customers
                                 Content Driven Marketing
                                      (Strategy, Production, Editorial)

                                                                                User
                                         Creative
                                                                             Experience

                      Digital
                                 Analytics          E-Mail          Social    Mobile
                     Marketing




                                             Marketing Tech



                                                                                                           6
WAVU Digital Digital Marketing and
Website Design
WAVU Digital | Digital Marketing
Due to the complex manner in which today’s consumers engage online, a new, integrated
marketing approach is needed for effective optimization.


• WAVU Digital approaches digital interactive marketing as an integrated program, not a series of
  independent projects.

• This approach enables our clients to experience the improved efficiency and effectiveness that results
  from holistic campaign management.

• Core services include:
    • Search Engine Optimization
    • Pay-Per-Click Search Marketing
    • Online Display Advertising
    • Social Media
    • Emerging Marketing Opportunities (mobile)

• Performance measurement and analytics providing unsurpassed insight into the complete path to
  conversion data you desire to make smarter marketing and business decisions.




                                                                                                           8
WAVU Digital | Creative and UX Experience
WAVU Digitals user centered and design UX team ideate and create 2-3 themes and corresponding
design mock ups for client consideration. Once a theme is selected we implement the design from an
optimized user experience perspective for the telligent community site and the interrelated marketing
communications elements – email, social, mobile, et al.




                                                                                                        9
WAVU Digital | Creative and UX Experience
                             BEFORE




                                                         AFTER




   Landing page design
   Custom web design
   Custom content management system
   SEO technical consulting and implementation
   Mobile web site development
   Automatic notification system using XML and mobile
    devices
   User testing, multivariate testing

                                                                 10
WAVU Digital | Marketing Tech




        Build                    Develop                       Create                     Cloud
    Mobile apps for          C#, Java, Objective-C,       User Interface Design        Building Solutions
  phones/tablets/ipads             .NET, MVC 4+          Web Responsive Design          Migrating Data
      iOS/android                JavaScript, PHP,         Internet Branding & Logo   Transacting Business
                               HTML5, CSS3, ASP.               E-commerce             Mirroring Platforms
  Business apps for           Net, WCF, WPF, SQL            Web Maintenance
  Mission Critical Apps        Server, LINQ, Adobe
System/Data Dashboards             Creative Suite,
    Key Performance           Silverlight, Azure, iOS,
         Indicators              Android, Windows
Business Activity Monitors   Server, Apache, MySQL,
                                Linux, SAP, Oracle,
                              Microsoft Dynamics AX




                                                                                                            11
Partnering with Sitecore and telligent
Partnerships | Industry Recognized Leader
Web Content Management Systems: “So Five Years Ago;” You Need A Customer Engagement
Platform Source: Frost and Sullivan | March 2012
     Sitecore: Leader with the most comprehensive vision    Sitecore: Unprecedented Strong Performer position in first wave




  Source: Gartner Magic Quadrant 2012
                                                           Source: Forrester Wave (2011)

                                                                                                                              13
Sitecore Partnership | Sitecore
                              Sitecore’s Customer Engagement Platform (CEP)
Web Content Management System
    Content-based - separation of content and presentation
    Pure .NET-based
    Publishing engine
    100% Browser-based user environment
                                                                                                                                                        Real-time
    Content Delivery System                                                                                                                          Personalization

      •    Dynamic content delivery
      •    Dynamic user experience delivery
      •    Dynamic link management                                                                                                                                  Testing
                                                                                                                                                                   Optimizing




Digital Marketing System                                                                                                                                Sales
                                                                                                                                                      Enablement

    Engagement Automation
    Engagement Analytics                                                                                                                 Campaign
                                                                                                                                         Management


    Segmentation (personas)
 
                                                                                                                            Conversion
     Implicit / Explicit Personalization                                                                                     Tracking



    Campaign Management                                                                                        Visitor

    Page / Component level multi-variant testing                                                            Segmentation




                                                                                         Content Profiling

Additional Marketing Tools
    Web Forms for Marketers                                                User Experience
                                                                             Improvement

    Ecommerce
    Email Campaign Management
                                              Core WCM
                                                              Traffic Analysis


    222

                                                                                                                                                                                14
telligent Partnership | telligent
Most brands don’t have a social strategy. It’s no longer okay to not participate - customers expect
brands to engage.

        Participating                                               Wikis
         Listening, establishing reputation
         (I’m one of you)




         Managed
         Listening, supporting, building
         reputation, marketing
                                                                  External
                                                                Communities

         Owned                                                Closed Network
         Listening, supporting,
         building relationships,
         collaborating

          Example: customer communities                           Internal
          Example: channels, members                            Communities

          Example: Intranets, communities of practice

                                                                                                      15
Sitecore and Telligent Framework
Sitecore/telligent | Content and Social Working Together
                                      How Sitecore and telligent work in tandem
Engagement
management           Email            Mobile & TV          Web             Social

                                                                                                       Wikis                   Blogs

                   Engagement            Test &         Campaign          Adaptive
 Applications      Automation           Optimize       Management       Segmentation
                                                                                                Media Galleries              Forums

                                      Ext campaign       Universal        External
                     CRM
 Integration       Connected
                                        and social       Customer         Analytics                   Status
                                       connectors         Profiler       Connected                                        Activity Stream
                                                                                                     Messages


Performance        Executive
                                      Engagement       Customer Intel   Engagement
                    Insight                                                                     Content Pages              User Profiles
management                             Analytics         Datamart       Optimization
                   Dashboard
                                                                                                                 Report
                                                                                         Moderation
                                                                                                Social Community Abuse

                   Sitecore Digital Marketing System
                                                                                          Comments                 Like            Search (Solr)


  Rules based
                     Web Forms           E-commerce       SharePoint    Social Content
 Personalization                                                                           Ratings              Reputation                 Tags
                     management            Services       Connected     & Engagement
   & Preview
                                                                                                                 Report
                                                                                         Moderation
 Web, email &        Data & Content                        Device and      Dynamic
                                                                                                      Core Services
                                                                                                                 Abuse
                                          Experience
 mobile content        integration                          language     Presentation
                                         Management
  management             Services                         management      Rendering
                                                                                         Social Community Software
                    Sitecore Content Mgmt System
                                                                                             + Social Intelligence
                                                                                                                                                   16
Sitecore/telligent | Benefits of Connecting

              Increase brand awareness & positive word-of-mouth
              • Create integrated content and marketing campaigns
              • Wow customers with a unique brand experience
              • Mobilize brand advocates to share your message



Socialize Your Brand and                                              Ease in Deploying and
   Web Experience                Gain a Competitive Edge
                                                                      Managing Integration

• Improves customer            • Helps with audience                • Sitecore installation
  engagement and                 acquisition by blending              wizard
  relationships                  earned and owned media             • Easily place social
• Builds stronger brand        • Quickly implement new                capabilities on your web
  through engagement and         social functionality into to         pages
  transparency                   your current web site              • Upgrade safe
                                 themes                             • Provides SSO capabilities




                                                                                                  17

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WavuDigital Overview

  • 2. Who/What is WAVU Digital?
  • 3. WAVU Digital | Integrated and Strategic Marketing Your digital marketing plan and strategy must be an integrated one that combines all the web has to offer. Digital marketing is not a lot different than traditional marketing. The basics are still the same. They have to work together in unison to get the best results. Whether you are looking for a full-service solution or need help in a specific area, we help define a digital marketing strategy for you and your business goals. We focus on the ever changing digital landscape and technology so you can focus on your business. 3
  • 4. WAVU Digital | Some of our Client Experience 4
  • 5. WAVU Digital | Connecting You With Your Customer The digital world is dominated by —displays, smartphones, apps, video games, tablets, the web— consumers are craving something authentic. The tablet, mobile phone, Social Media channels and your website are not simply channels for pushing a marketing message. They are, in fact, some of the most powerful tools the world has ever seen, for solidifying relationships between brands and audiences. WAVU Digital Clarify Create Craft Continue Who is your audience? What is your story? What is your platform? What are the results of our work? What do they desire? What medium tells your story What technologies, best? interfaces and experiences How is the audience What do they think about best support engagement? responding? you? What will connect with your audience and get a response? How can your experience be What do we need to do to How can you help them? more meaningful for the improve the response? audience? How many ways are your How do you interact with audience finding your them? business? 5
  • 6. WAVU Digital | Web/Content/Creative/UX/Digital Marketing We catalyze the connection between our clients and their customers through better content marketing strategies, social community management, and leveraging the full capabilities of their Sitecore and telligent solutions. New & Existing Clients Customers Content Driven Marketing (Strategy, Production, Editorial) User Creative Experience Digital Analytics E-Mail Social Mobile Marketing Marketing Tech 6
  • 7. WAVU Digital Digital Marketing and Website Design
  • 8. WAVU Digital | Digital Marketing Due to the complex manner in which today’s consumers engage online, a new, integrated marketing approach is needed for effective optimization. • WAVU Digital approaches digital interactive marketing as an integrated program, not a series of independent projects. • This approach enables our clients to experience the improved efficiency and effectiveness that results from holistic campaign management. • Core services include: • Search Engine Optimization • Pay-Per-Click Search Marketing • Online Display Advertising • Social Media • Emerging Marketing Opportunities (mobile) • Performance measurement and analytics providing unsurpassed insight into the complete path to conversion data you desire to make smarter marketing and business decisions. 8
  • 9. WAVU Digital | Creative and UX Experience WAVU Digitals user centered and design UX team ideate and create 2-3 themes and corresponding design mock ups for client consideration. Once a theme is selected we implement the design from an optimized user experience perspective for the telligent community site and the interrelated marketing communications elements – email, social, mobile, et al. 9
  • 10. WAVU Digital | Creative and UX Experience BEFORE AFTER  Landing page design  Custom web design  Custom content management system  SEO technical consulting and implementation  Mobile web site development  Automatic notification system using XML and mobile devices  User testing, multivariate testing 10
  • 11. WAVU Digital | Marketing Tech Build Develop Create Cloud Mobile apps for C#, Java, Objective-C, User Interface Design Building Solutions phones/tablets/ipads .NET, MVC 4+ Web Responsive Design Migrating Data iOS/android JavaScript, PHP, Internet Branding & Logo Transacting Business HTML5, CSS3, ASP. E-commerce Mirroring Platforms Business apps for Net, WCF, WPF, SQL Web Maintenance Mission Critical Apps Server, LINQ, Adobe System/Data Dashboards Creative Suite, Key Performance Silverlight, Azure, iOS, Indicators Android, Windows Business Activity Monitors Server, Apache, MySQL, Linux, SAP, Oracle, Microsoft Dynamics AX 11
  • 12. Partnering with Sitecore and telligent
  • 13. Partnerships | Industry Recognized Leader Web Content Management Systems: “So Five Years Ago;” You Need A Customer Engagement Platform Source: Frost and Sullivan | March 2012 Sitecore: Leader with the most comprehensive vision Sitecore: Unprecedented Strong Performer position in first wave Source: Gartner Magic Quadrant 2012 Source: Forrester Wave (2011) 13
  • 14. Sitecore Partnership | Sitecore Sitecore’s Customer Engagement Platform (CEP) Web Content Management System  Content-based - separation of content and presentation  Pure .NET-based  Publishing engine  100% Browser-based user environment Real-time  Content Delivery System Personalization • Dynamic content delivery • Dynamic user experience delivery • Dynamic link management Testing Optimizing Digital Marketing System Sales Enablement  Engagement Automation  Engagement Analytics Campaign Management  Segmentation (personas)  Conversion Implicit / Explicit Personalization Tracking  Campaign Management Visitor  Page / Component level multi-variant testing Segmentation Content Profiling Additional Marketing Tools  Web Forms for Marketers User Experience Improvement  Ecommerce  Email Campaign Management Core WCM Traffic Analysis  222 14
  • 15. telligent Partnership | telligent Most brands don’t have a social strategy. It’s no longer okay to not participate - customers expect brands to engage. Participating Wikis Listening, establishing reputation (I’m one of you) Managed Listening, supporting, building reputation, marketing External Communities Owned Closed Network Listening, supporting, building relationships, collaborating Example: customer communities Internal Example: channels, members Communities Example: Intranets, communities of practice 15
  • 16. Sitecore and Telligent Framework Sitecore/telligent | Content and Social Working Together How Sitecore and telligent work in tandem Engagement management Email Mobile & TV Web Social Wikis Blogs Engagement Test & Campaign Adaptive Applications Automation Optimize Management Segmentation Media Galleries Forums Ext campaign Universal External CRM Integration Connected and social Customer Analytics Status connectors Profiler Connected Activity Stream Messages Performance Executive Engagement Customer Intel Engagement Insight Content Pages User Profiles management Analytics Datamart Optimization Dashboard Report Moderation Social Community Abuse Sitecore Digital Marketing System Comments Like Search (Solr) Rules based Web Forms E-commerce SharePoint Social Content Personalization Ratings Reputation Tags management Services Connected & Engagement & Preview Report Moderation Web, email & Data & Content Device and Dynamic Core Services Abuse Experience mobile content integration language Presentation Management management Services management Rendering Social Community Software Sitecore Content Mgmt System + Social Intelligence 16
  • 17. Sitecore/telligent | Benefits of Connecting Increase brand awareness & positive word-of-mouth • Create integrated content and marketing campaigns • Wow customers with a unique brand experience • Mobilize brand advocates to share your message Socialize Your Brand and Ease in Deploying and Web Experience Gain a Competitive Edge Managing Integration • Improves customer • Helps with audience • Sitecore installation engagement and acquisition by blending wizard relationships earned and owned media • Easily place social • Builds stronger brand • Quickly implement new capabilities on your web through engagement and social functionality into to pages transparency your current web site • Upgrade safe themes • Provides SSO capabilities 17