1. Vinod Krishnan V
Summary
14 years of experience in Network, System administration, Hardware troubleshooting.
• Expertise in Microsoft Windows 98,XP,NT 4.0/2000/XP/7/8/2003,2008 platforms
• Expertise in designing & providing technical support for various LAN,WAN components
• Expertise in troubleshooting any problem in Computer peripherals
• Possessing strong communication Skills.
Technical Skills
• Operating Systems : WindowsNT4.0/2000/2003/2008/8/7/XP/95/98,MS-DOS6.X/Linux 7.x,8.
• Network Protocols : TCP/IP, IPX/SPX, NetBEUI, LAN
• Tools and Software : Lotus Notes,SAP ,Clarity, Clarify,MS Office 97/XP/2000/2007/2010,2013
Banking Application,Reuters,Bloomberg,Temenos Tressury Trade & T24
• Network Devices : Routers/Switches Cisco , Nortal Switches, DIAS & Dishnet Routers,
Hubs, Broadband ADSL Modems, Proxy Servers
• Hardware : Server (IBM 340,DELL POWER EDGE 2650, NETFINITY 5000,
Computers, Printers (Dot matrix, Inkjet, LaserJet and Network Printers),
Scanners. Banking hardware (debit card printer, cheque Book printers,Fax
etc
Education
Year Course Class Institution/University
1996 I.T.I(NCVT)
Electronic Mechanic (2 Year)
First Skiltek Industrial Training
2000 D.T.C.N
Diploma In Telecommunication
& computer networking (3 Year)
First Universal Collage Of
Engineering
2000 D.A.E
Diploma In applied Electronics (6 Months)
First Universal Collage Of
Engineering
2000 D.C.H.M
Diploma In Computer Hardware Maintenance
(6 Months)
Completed Universal Collage Of
Engineering
2000 P.G.D.C.N
Post Graduate Diploma In Computer
Networking
Grade-A
Secured-(75%)
Accel IT Academy
Certifications
• C.C.N.A - Cisco Certified Network Associate.
• M.C.S.E - Microsoft Certified Systems Engineer in 2000
• M.C.S.A - Microsoft Certified Systems Administrator: Messaging in 2000
• M.C.T.S - Microsoft Certified Technology Specialist in 2008
• MCITP - Microsoft Certified IT Professional in 2008

2. Experience Details (In Reverse chronological order)
(I)
Employer : Salam technologies
Designation : System Support Engineer for Alkhaliji Bank Project Doha, Qatar
Duration : April 2007 – Till Date
Job Profile:
Working as a System Engineer in Salam technologies.
Responsibilities:
• Worked on Microsoft, All the Applications for Banking including Hardware.
• Key role for the migration of core system from SAP to temenos supported for Application & Hardware for
end user testing and implementation.
• Worked on Network management solutions for security(MacAfee Security Safe Boot Encryption)
• Customer service support over the telephone & Remote (SMS),Vender Management, Asset Management,
Material and Supplier Management for IT Infrastructure.
• Complete systems configuration, analyzing the needs for the system requirement for User & Application
Vendors.
Projects:-
1. Alkhaliji Bank Project- as On site Sr. System Support Engineer since 15 –May-2007 till Date.
• Installing and configuring Servers, Preparing ISO image for all Alkhaliji Branded system ensuring the
security of Bank , which can be deployed through Ghost Server.
• Key support for migration of Core system from SAP to Temenos - T24 & treasury trade for end user for
testing and implementation.
• Technical Support, maintenance and troubleshooting of Network Connectivity, Printer Problems, Fax,
Database (Oracle/MSSQL Client), All the Application Database Client software & hardware for Banking.
(Jkassa for Teller App, Eximbills,SAP,OPICS Plus ,Reuters Bloomberg,Imal,Siron Embargo, Electronic
Check Clearing(ECC), Credit Desk,Moodys,Uc4, Document Management System(DMS), All Avaya
application for Call Center ,Product Screen support for Digital media, Scala & Qmatic system)
• Handling first line of network infrastructure troubleshooting
• Supervise progress and development Technical Support Team & Enforce regularities and ensure quality.
Advantage due key engineer for built up Support team from the beginning of bank.
Done Helpdesk Administrator Job on helpdesk Manager absents.
• Workaholic & Can put additional efforts to deliver the required objectives.
• Senior member among 4 Engineers handles more than 400 Branded PC , 50 Laptops , 20 Higher end Printer
& First line support for all Banking application & network issue (Head Office & Branches).
• Worked as Admin for MacAfee Security Safe Boot Encryption & Deployment to all Laptops in Bank
• Analyzing and diagnosing various Banking Application related problems and solving it or escalate it to the
higher level
Note:- Appreciation Certificate for Excellent Support engineer from CEO Alkhaliji bank.
2. DAGOC -DOHA ASIAN GAMES 2006 PROJECT
As on site Sr Support Engineer for NCC(National Command Center ) from Oct 06 to Dec 06
• Technical Support, maintenance and troubleshooting of Network Connectivity, Printer Problems, Fax,
and IP Telephone issues Etc.
• Support and Maintenance of DNS, DHCP, WEB -PROXY,FILE and PRINT servers, 4500 and 2900
series CISCO Switches, and 7200 CISCO Router with VPN Accelerator etc.

3. (II)
Employer : CMS COMPUTERS LTD
Designation : System Administrator for Reliance Communication Pvt Ltd
Duration : May 2005 – OCT 2006
Job Profile:
Senior member of a Team of 26 IT professionals, lead by Circle Manager, IMSG Team(Infrastructure ,
Reliance Communication Ltd. Acting as a Senior System Engineer. Also doing Design, Implementation,
Facility Management Services, Vendor Management, Asset Management, System Integration, Material and
Supplier Management for IT Infrastructure in Trissur Cluster. Supported for Reliance Petroleum Automation
in Trissur Cluster. Also supporting Infocomm users by giving Lotus Notes and data connectivity support.
Active member to implement the ISO requirements and achieved the ISO 9001:2000 certification for the
department.
New Assignment
 From January 2st
- 2006 I have been asked to take-up a new responsibility of handling All the
Reliance
Web worlds in Ernakulum and coordinating Entire Reliance Web world of Kerala circle
 In charge for creating a Mini Webworld stall in Vanitha Exhibition at Kaloor.
 Incharge for Net 4 India installation kerala circle.
 Done CBOP Migration (Centurian Bank Of Panjab)
Achievements
 Implementation of Four Reliance BBC centers in Trissur Cluster.
 O&M Co-Ordination of Reliance Petroleum Automation in Kerala Circle
 Implementation of Nine Reliance WWE locations in Trissur Cluster.
 Implementation of Trissur Cluster Office Connectivity using LMDS and Palakkad Town Office using
BSNL ISDN.
 Implementation of Five ATM Connectivity Using Reliance FWP and Cisco 805 Router
 Implementation of Palakkad Town Office Connectivity using Media Converter and Fiber
 Implementation and O&M Coordination for Broadband Internet Connection for Reliance Customers
 Implementation and configuration of Video Conferencing, which included point -to -point and
multipoint conferencing (Multicast). Using Polycomm Equipment.
 Under gone training in Juniper .(J2300 series)
(III)
Employer : Acenet Technologies India Pvt. Ltd.
Designation : System Administrator for Maersk India Pvt. limited Cochin
Duration : January 2004 – April 2005
Description
Maersk Sealand is the worlds No.1 Container shipping company. Working as a System Administrator cum IT Helpdesk
in Charge of Southwest regional office (Kochi) through acenet India.
Responsibilities
• Configured & Administering Windows NT 4.0,2000 Networks.

4. • Managing User Accounts, Account policies, Home Directories and Mailboxes depending on the requests from
Helpdesk.
• Technical Support, maintenance and troubleshooting of Network Connectivity, Printer Problems, Fax, and Digital
Telephone issues Etc.
• Maintaining security with NTFS and Share level Permissions.
• Scheduling Backups through ARCserv software in DLT and restoring files depending on the requests from Helpdesk.
• Maintaining the network virus free.
• Installed and configured Windows NT 4.0 & 2000 Pro Workstations for 40 users(Including 5 laptops) .
• Installed and configured different Application Software likes SNA Client, SQL Based Online Software’s, MS-office &
Outlook, automatic updating of anti virus, Database connectivity ,Lotus notes 6.5.2 etc.
• Resolved IP conflicts, Domain Connectivity & Trust Problems.
• Configured DNS, DHCP and WINS features on Windows NT 4.0,2000 Enterprise Networks.
• Upgraded hardware and updated OS on NT, 2000 Servers and Workstations.
• Configured the IBM Personal Communication through SNA Server client.
• Coordinating with other service providers for the support EPBAX, Telephone & leased line support, Security systems,
fire alarms etc.
• Documenting and maintain IT assets
• Maintain System Remotely for the location Tuticorin and Tirupur from cochin for urgent cases.
• For a short span of period I have been in Tuticorin as a replacement for enriching the competence in implementing
the new set up of new APM MAIL PROJECT which started from 17th
March.2005.
• Planning, Managing and Coordinating with out sources IBM, DELL, Siemens Cannon, Redington, APC,
Aplab,Alcatel,,HBL for EDP Equipment related issue Helping Users HELP DESK Calls for Cochin, Tuticorin
Additional Experience
• Setting up of a New Two Dell Servers Power Edge 2650 series for APM mail server & Windows 2003 Domain
Controller Server installation With RAID 5 in MAERSK SEALAND at Cochin during the Period of July 2004 And
Arranged in IBM Server Rack .
• Managing more than 100 Data & Voice Points over AT&T Structured Cabling, Alcatel EPABX with Voice mailing
System, APC UPS, Microsoft SNA Base Printer Server for Mainframe Connectivity, Upgrade & Configured network
connectivity to head office over 64 + New 64 KBPS Data Leased Line. Standby ISDN Backup
• Later, Migrated to Reliance lease line, Upgraded Hardware In Cisco 2600 Series Router.
(IV)
Employer : Giganet Infosys, Cochin
Designation : Senior Customer Support Service Engineer
Duration : 2002 June - January 2004
Responsibilities
• Deployed Problem diagnosis and corrective actions for various Windows software.
• Supported Users on Microsoft line of products
• Provided end-user support for the Windows 95, 98 XP,2000 users
• Deployed Antivirus solutions for the Servers & Workstations.
• Installed configured Peer to Peer & Server Based Networks(i.e.WIN-95, 98,NT,2000)
• Providing end-user support for clientele of the various companies.
• Established interactive communications with the end users to understand their day-to-day problems and
subsequently provide satisfactory solutions in time.
• Supported various makes and model of Computer hardware, Printers, Scanners.
• Installed various hardware & multimedia Peripherals
• Giving Solutions for I T related matters.

5. • Technical Support, maintenance and troubleshooting of Network Connectivity,
Printer problems.
(V)
Employer : Data Hard Infosys Pvt. .Ltd., Cochin
Designation : Customer Support Service Engineer/Faculty
Duration : 2001 March - 2002 June
Responsibilities
• To effectively utilize, monitor and control, all activities pertaining to the installation and maintenance of the computer
systems in various organizations, includes network systems. Configured Windows NT 4.0 Networks.
• As faculty, teaching hardware & networking for different batches (Hardware, Network Basics, Windows NT, Basic in
2000, Linux, Novell 4.1).
(VI)
Employer : Signet Computers, Cochin
Designation : Customer Support Service Engineer
Duration : 2000 August - 2001 March
Responsibilities
• Technical support for PC’s, scanners & printers.
• Installation of Windows NT 4.0 with Windows 98 for 25 users.
Personal Information
Age / Date Of Birth : 38 Years / Feb 26,1977
Sex : Male
Guardian's Name : M.Velayudhan Unni
Cast / Religion : Nair / Hindu
Nationality : Indian
Languages known : English, Malayalam,Hindi
Marital Status : Married & one Son
Passport Number : J2051934 (Date of Expiry- 27.11.2020)
Permanent Address : “Gurukripa” 32/128c
Jawahar Road
Thammanam(p.o)
Ernakulam,Kerala, India
Telephone: 91-484-2533153
E-mail: vinodkrishnan_k@yahoo.co.in
Present Doha Address : Salam Technology,
Po Box: 22658
6th
floor,Bay Tower 2, The Gate,West Bay,
Doha,Qatar,44874966
Mobile:974-5648720
I declare that all my details in this resume are true to the best of my knowledge and belief.
VINOD KRISHNAN.V

6. • Technical Support, maintenance and troubleshooting of Network Connectivity,
Printer problems.
(V)
Employer : Data Hard Infosys Pvt. .Ltd., Cochin
Designation : Customer Support Service Engineer/Faculty
Duration : 2001 March - 2002 June
Responsibilities
• To effectively utilize, monitor and control, all activities pertaining to the installation and maintenance of the computer
systems in various organizations, includes network systems. Configured Windows NT 4.0 Networks.
• As faculty, teaching hardware & networking for different batches (Hardware, Network Basics, Windows NT, Basic in
2000, Linux, Novell 4.1).
(VI)
Employer : Signet Computers, Cochin
Designation : Customer Support Service Engineer
Duration : 2000 August - 2001 March
Responsibilities
• Technical support for PC’s, scanners & printers.
• Installation of Windows NT 4.0 with Windows 98 for 25 users.
Personal Information
Age / Date Of Birth : 38 Years / Feb 26,1977
Sex : Male
Guardian's Name : M.Velayudhan Unni
Cast / Religion : Nair / Hindu
Nationality : Indian
Languages known : English, Malayalam,Hindi
Marital Status : Married & one Son
Passport Number : J2051934 (Date of Expiry- 27.11.2020)
Permanent Address : “Gurukripa” 32/128c
Jawahar Road
Thammanam(p.o)
Ernakulam,Kerala, India
Telephone: 91-484-2533153
E-mail: vinodkrishnan_k@yahoo.co.in
Present Doha Address : Salam Technology,
Po Box: 22658
6th
floor,Bay Tower 2, The Gate,West Bay,
Doha,Qatar,44874966
Mobile:974-5648720
I declare that all my details in this resume are true to the best of my knowledge and belief.
VINOD KRISHNAN.V