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Enterprise
                   Architecture


                                   Vincent.Tacquet@synergics.be
                                  Quality & Architecture Manager
                                             Datacenter Manager




www.synergics.be
Overview

   Enterprise Architecture
   Architecture and the CMDB
   Architecture Design
   Impact Analyzer
   Export to yED
   Automatic Impact Analyzer
   Future Addition

www.synergics.be               2
Enterprise Architecture

   @World
    •   “it is a framework”
    •   “it is a method”
    •   “it is a way of life”
    •   Fancy colours, great PowerPoints


   @Synergics
    • No “bla bla bla”, we just did it
    • Why ?
    • ITIL !



www.synergics.be                           3
Architecture and the CMDB

   The CMDB @Synergics is complete !




www.synergics.be                       4
www.synergics.be   5
www.synergics.be   6
Architecture Design

   Core Types

   Services

   Applications




www.synergics.be              7
Architecture Design (1)

   Core Types
    • The glue between CI’s and Services
    • Group CI’s into functional classes
    • Technical branding




www.synergics.be                           8
www.synergics.be   9
Architecture Design (2)

   Services
    •   The difficult part / brains of Architecture
    •   3 Types
    •   Redundancy
    •   Bi-directional linking
    •   Technical branding




www.synergics.be                                      10
• CI-only services




www.synergics.be         11
• Services-only services




www.synergics.be               12
• Combination services




www.synergics.be             13
• Can be redundant on CI-level and/or Services-level




www.synergics.be                                           14
Architecture Design (3)

   Applications
    •   Group one or more Services
    •   Link Customers
    •   Link Suppliers
    •   Customer / End-user branding




www.synergics.be                       15
www.synergics.be   16
www.synergics.be   17
Impact Analyzer

   Used by different teams

    • Customer Relations: to mail impacted Customers when
       something is down

    • Operations Team: to fill-out the Risk Assessment in Change
       Management

    • Incident Team: to analyse the impacted Applications, Services
       and/or CI’s in Incident Management




www.synergics.be                                                   18
www.synergics.be   19
www.synergics.be   20
www.synergics.be   21
www.synergics.be   22
Export to yED

    yED is a FREE tool
    yED can NOT be automated
The usage of yEd is free of charge and one can even make use of yEd in a commercial environment
for free.

yWorks grants you the right to use yEd as an application to create diagrams. This right comes for free
for anyone that adheres to the yEd Software License Agreement. E.g. you are not allowed to
distribute yEd on your own or use it in an automated process.

The diagrams that you create belong to you. You can use your diagrams in any way you like. For
example, you can use yEd to create a diagram that is then used by your company or institution to
enhance product documentation, or to better understand internal processes.



     http://www.yworks.com/en/products_yed_about.html




www.synergics.be                                                                                     23
Due to the previous restriction, we
      generate our own .graphml files and
      manually change the layout in yED
from:



to:




www.synergics.be                            24
www.synergics.be   25
www.synergics.be   26
www.synergics.be   27
www.synergics.be   28
www.synergics.be   29
Automatic Impact
              Analyzer
   LIVE Monitoring information from Nagios
   LIVE Existing Incidents information
   NOC Ready (1 minute update)
   Shows “possible” impacted Customers and Applications
   Allows us to improve First Call Resolution




www.synergics.be                                          30
www.synergics.be   31
www.synergics.be   32
Future Addition

   Network Topology (2012)
    • Remote Locations
    • Ports/Switches/Firewalls/Links




www.synergics.be                       33
www.synergics.be   34

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Enterprise Architecture 2012

  • 1. Enterprise Architecture Vincent.Tacquet@synergics.be Quality & Architecture Manager Datacenter Manager www.synergics.be
  • 2. Overview Enterprise Architecture Architecture and the CMDB Architecture Design Impact Analyzer Export to yED Automatic Impact Analyzer Future Addition www.synergics.be 2
  • 3. Enterprise Architecture @World • “it is a framework” • “it is a method” • “it is a way of life” • Fancy colours, great PowerPoints @Synergics • No “bla bla bla”, we just did it • Why ? • ITIL ! www.synergics.be 3
  • 4. Architecture and the CMDB The CMDB @Synergics is complete ! www.synergics.be 4
  • 7. Architecture Design Core Types Services Applications www.synergics.be 7
  • 8. Architecture Design (1) Core Types • The glue between CI’s and Services • Group CI’s into functional classes • Technical branding www.synergics.be 8
  • 10. Architecture Design (2) Services • The difficult part / brains of Architecture • 3 Types • Redundancy • Bi-directional linking • Technical branding www.synergics.be 10
  • 14. • Can be redundant on CI-level and/or Services-level www.synergics.be 14
  • 15. Architecture Design (3) Applications • Group one or more Services • Link Customers • Link Suppliers • Customer / End-user branding www.synergics.be 15
  • 18. Impact Analyzer Used by different teams • Customer Relations: to mail impacted Customers when something is down • Operations Team: to fill-out the Risk Assessment in Change Management • Incident Team: to analyse the impacted Applications, Services and/or CI’s in Incident Management www.synergics.be 18
  • 23. Export to yED yED is a FREE tool yED can NOT be automated The usage of yEd is free of charge and one can even make use of yEd in a commercial environment for free. yWorks grants you the right to use yEd as an application to create diagrams. This right comes for free for anyone that adheres to the yEd Software License Agreement. E.g. you are not allowed to distribute yEd on your own or use it in an automated process. The diagrams that you create belong to you. You can use your diagrams in any way you like. For example, you can use yEd to create a diagram that is then used by your company or institution to enhance product documentation, or to better understand internal processes. http://www.yworks.com/en/products_yed_about.html www.synergics.be 23
  • 24. Due to the previous restriction, we generate our own .graphml files and manually change the layout in yED from: to: www.synergics.be 24
  • 30. Automatic Impact Analyzer LIVE Monitoring information from Nagios LIVE Existing Incidents information NOC Ready (1 minute update) Shows “possible” impacted Customers and Applications Allows us to improve First Call Resolution www.synergics.be 30
  • 33. Future Addition Network Topology (2012) • Remote Locations • Ports/Switches/Firewalls/Links www.synergics.be 33

Notas do Editor

  1. every port on every switch with cable colours, duplex, vlans, mac...all servers with unit and rack info, power, software, backup, monitoring, customer information, serials, etc...
  2. virtual server
  3. physical server, switch port information with cable colours
  4. 3 Components/Subfolders: “Core Types”, “Services” and “Applications”
  5. “cdcit007” is a Citrix server and is member of 2 Core Types“Terminal Server”“MPS4 Server”
  6. a database with combination services
  7. Change C-115177Open Incident I-123221
  8. DC ZWN Service
  9. Monitoring does 10.000 checks every minuteNOC screen with Automatic Impact Analyzer (info from Monitoring + Incidents created by other people)
  10. Export entire topology to graphics (currently manual work in Visio)
  11. Questions ?