2. 2
Statement of the Business
Proposal
MECO
Life Impact The University of Adelaide
New concept: Monitoring System
Driver&Water Taxi
Customer
Monitoring Staff
offer good
service
give feedbacks
report
any accident
acquire
information
in time
trail the water
taxi
allocate bonus
due to feedbacks
from customer
3. 3
Assumptions, Constraints,
Conditions
MECO
Life Impact The University of Adelaide
Good customer service is the lifeblood of any
business, is all about bringing customers back
and about sending them away happy
- happy enough to pass positive feedback about
your business along to others.
Economist
Say ：
one of the
reasons
why apple is so
popular
4. 4
Current State Description
MECO
Life Impact The University of Adelaide
MECO only provide "Ecopower by the Hour"
service for drivers.
No specific service for passengers.
Problems:
few people know about water taxi.
some of the drivers treat passengers bad.
cannot trail all the water taxis
5. 5
Future State Description
MECO
Life Impact The University of Adelaide
MECO will provide the service with a Monitoring system.
Trail and keep in touch with water taxis through GPS
device and interphone, respectively.
Feedback device for customers with three buttons
"unsatisfied","so so" and "satisfied".
Drivers will acquire bonus due to costomer feedback.
Good service will incur and bring customers back.
6. 6
Business Analysis (1)
MECO
Life Impact The University of Adelaide
Monitoring System lead to BETTER customer
service .
- Bring customers back
- As a free advertisement
7. 7
Business Analysis (2)
MECO
Life Impact The University of Adelaide
And finally boom the business
Driver with bonus - happy
Customer with good service - happy
Manager monitor each taxi - happy
8. 8
Conclusion
MECO
Life Impact The University of Adelaide
New concept: Monitoring System
- Good customer service is the lifeblood
of any business
Benefits:
Better customer service
Better advertisement
Better business
