1. Intro to Information Technology
Wednesday, November 6
Assignment 3 – Due in 2 Weeks
Chapter 3 – The Internetworked E-
Business Enterprise
2. E-Business
E-Business – the use of Internet
technologies to inter-network and
empower business process, electronic
commerce, and communications and
collaboration within a company and
with its customers, suppliers and other
business stakeholders.
3. E-Business Applications
E-Business Applications
Three Categories
Enterprise communication and collaboration
Electronic commerce
Internal business systems
These applications rely on the Internet,
intranets, extranets and other types
enterprise and inter-organizational
telecommunications networks
4. E-Business Applications
Enterprise communications and
collaboration
Supports communication, coordination, and
collaboration among the members of
business teams and workgroups
For example: Use Internet, intranets and
extranets to support e-mail,
videoconferencing, discussion groups and
project websites
5. E-Business Applications
Electronic commerce
Support the buying and selling of products,
services, and information over the Internet
and extranets
For example: Use of e-commerce websites
for business to business and business to
customer sales and support
6. E-Business Applications
Internal business
Support a companies internal business
processes and operations
For example: Employees may use intranet
to view benefit information, or managers
can use the Internet to access databases
all over the world
7. Business Use of Internet
Marketing
Sales
Customer relationship management
Collaboration
Customer and vendor support
E-commerce
8. Business Value of the Internet
Substantial cost savings can arise
because applications that use the
Internet and Internet-based
technologies are less expensive to
develop, operate, and maintain
Attracting new customers with
innovative marketing and products
9. Business Value of the Internet
Retaining present customers with
improved customer service and support
Generate new revenue from online
sales
Reduce costs through online sales and
customer support
Attract new customers via Web
marketing and advertising and online
sales
10. Business Value of the Internet
Increase loyalty of existing customers
via improved web customer service and
support
Develop new web-based markets and
distribution channels for existing
products
Develop new information based
products accessible on the web
11. Applications of Intranets
Intranet
A network inside of an organization that
uses Internet technologies to provide an
Internet-like environment within the
enterprise
Used for information sharing,
communications, collaboration, and the
support of business processes
12. Applications of Intranets
Intranet continued…
Protected by passwords, encryption,
firewalls, and can only be accessed by
authorized users through the Internet
It can also be accessed through the
intranets of customers, suppliers, and
other business partners via extranet links
13. Applications of Intranets
Categories of use
Communication and collaboration
Web Publishing
Business operations and management
14. Applications of Intranets
Communication and collaboration
Use intranet browser and PC to send and
receive email, voicemail, paging, and faxes
to communicate with others within your
organization
Use intranet groupware features to
improve team and project collaboration
with services such as discussion groups,
chat rooms, and audio and video
conferencing
15. Applications of Intranets
Web Publishing
Move webpages to corporate intranets off
WWW servers
Comparative ease, attractiveness, and
lower cost of publishing and accessing
multimedia business information internally
via intranet websites is reason for growth
in use of intranets in business
16. Applications of Intranets
Business Operations and Management
Intranets are used the platform for
developing and deploying critical business
applications to support business operations
and managerial decision making
Employees within the company or external
business partners can access and run such
applications using Web browsers from
anywhere on the network whenever
needed
17. Enterprise Information Portals
EIP is a web-based interface and
integration of intranet and other
technologies that gives all intranet
users and selected extranet users
access to a variety of internal and
external business applications and
services
18. Enterprise Information Portals
Internal services may include:
Access to email
Project websites
Discussion groups
Customer, inventory, and other corporate
databases
Decision support systems
Knowledge management systems
19. Enterprise Information Portals
External services may include
Industry, financial, and other news services
Links to industry discussion groups
Links to customer and supplier Internet
and extranet websites
20. Enterprise Information Portals
Benefits
Providing more specific and selective
information to business users
Providing easy access to key corporate
intranet website resources
Delivering industry and business news
Providing better access to company data
for selected customers, suppliers, or
business partners
21. Enterprise Information Portals
EIPs can also help avoid excessive surfing by
employees across company and Internet
websites by making it easier for them to
receive or find the information they need,
thus improving the productivity of the
company’s workforce
EIPs are a challenge to build as they must
integrate many information technologies
22. Intranet Technology Resources
TCP/IP client server networks
Related hardware and software such as
Web browser and server suites
HTML web publishing software
Network management and security
programs
These are the same components used
for the Internet and WWW
23. Business Value of Intranets
Publication cost savings
Replacing publication of paper documents
with publication of multimedia versions on
the intranet
Elimination of printing, mailing, and
distribution costs
For example: Phone lists, company
newsletters, and employee manuals
24. Business Value of Intranets
Training and development cost savings
Developing information access and web
publishing applications for an intranet is a
lot easier than many traditional methods
Learning how to use a web browser is fast
and easy and many employees already
know how to use
Can put electronic training manuals on
intranet websites to reduce cost of
classroom training
25. Business Value of Intranets
Measuring costs and benefits
Benefits to be gained from intranets
outweigh their limitations
Justifying the initial cost of investing in an
intranet is not a problem, as payback time
is often short, as increasing by one sale
due to the intranet is often enough
26. The Role of Extranets
Extranets
Network links that use Internet
technologies to interconnect the intranet of
a business with the intranets of its
customers, suppliers, or other business
partners
Extranets enable customers, suppliers,
consultants, subcontractors, business
prospects, and others to access selected
intranet websites and other company
databases
27. Business Value of Extranets
Web browser technology of extranets makes
customer and supplier access of intranet
resources a lot easier and faster than
previous business methods
Extranets enable a company to offer new
kinds of interactive web-enabled services to
their business partners
Extranets can enable and improve
collaboration by a business with its customers
and other business partners
28. Future of Intranets and Extranets
More and more information and
applications will be accessible on the
company intranet via an enterprise
information portal
The Web browser and the intranet web
page will be the universal user interface
for timely access to business
information
29. Future of Intranets and Extranets
Data analysis applications and legacy
systems will be front-ended by a
company’s enterprise information portal
The intranet will become the primary
vehicle for delivery of company and
employee news, and the main source of
information in the company world wide
30. Future of Intranets and Extranets
All applications, including cross-platform
transaction processing , will be web-
enabled or will be entered via the
Internet, the intranet, or extranets
More processes will be added to turn
information into knowledge to increase
the value the intranet delivers to each
employee
31. Enterprise Communication and
Collaboration
Communicate: share information with
each other
Coordinate: Coordinating our individual
work efforts and use of resources with
each other
Collaborate: Working together
cooperatively on joint projects and
assignments
33. Electronic Communication Tools
These tools help enable you to electronically
send messages, documents, and files in data,
text, voice, or multimedia over computer
networks
Examples
Electronic mail
Internet phone and fax
Web publishing
34. Electronic Conferencing Tools
Data conferencing
Also called “white boarding”.
Share diagrams or documents and revise
them in real time while connected over the
Internet or an intranet.
35. Electronic Conferencing Tools
Voice conferencing
In the past taken place over
speakerphones, and other telephone
setups
Extensions are available for web browsers
Internet telephone software
Can be combined with data conferencing
for more effective collaboration
36. Electronic Conferencing Tools
Video conferencing
Real time interactive audio and video capabilities
Networked PCs over the Internet
Closed circuit television
Most economic and effective method of
videoconferencing is desktop videoconferencing
Saves money and travel time, and is an excellent
tool for meetings
37. Electronic Conferencing Tools
Discussion forums
Post messages and respond to the messages of
others
Encourage participation and share the
contributions of everyone
Chat Systems
Carry on a text-based conversation, usually in real
time.
Can be recorded and reviewed at a later time.
Give participants a degree of anonymity and
encourage participation
38. Electronic Conferencing Tools
Electronic meeting systems
Facilitates decision-making in meetings
Example: Voting.
Makes group communications easier
Protects the anonymity of participants
Provides a recording of group discussions
39. Collaborative Work Management
Tools
Calendaring and Scheduling
Schedule meetings, and reserve equipment
such as overhead projectors, and
computers
Task and Project Management
Aids the project teams in tracking their
tasks, timelines, and due dates
40. Collaborative Work Management
Tools
Workflow Systems
Aids in keeping the business process
streamlined
Document Sharing
Add documents to a central repository
View other documents by various search
criteria
Respond to the documents posted by
others.
41. Collaborative Work Management
Tools
Knowledge Management
Companies are downsizing and
experiencing high turnover
Must ensure that no vital information is lost
when an employee leaves the business.