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CaldoriaVenture Debrief
Victor Chiu
Founder & Chief Executive Officer, Atana Ventures
Free for Distribution 105.21.2014
Contents
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1. Executive Summary Debrief
2. Venture Overview
• Opportunity
• Conclusion
3. Appendix
• Mock-ups
• Competitive Assessment
• Market Research
• Marketing Strategy
• Draft Pitch Deck
Executive Summary Debrief
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Value Connecting business travelers to premium office
suites and meeting spaces via mobile app
• Lightweight office footprint leveraging premium rental furniture and infrastructure
• Fully-equipped, private, secure, and free from distractions
Opportunity
Assessment Limited initial profitability
• Narrow base customer segment
• Current alternatives are minimally sufficient
• Value proposition includes a burden tradeoff
• Margins require large-scale launch and behavior change
• Growing trend in corporate office decentralization/remote offices1
• Alternatives are not conducive to productive work (e.g., cafes, airports, hotels)
• Three million business travelers in San Francisco spending $3.6B/year2
Contents
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1. Executive Summary Debrief
2. Venture Overview
• Opportunity
• Conclusion
3. Appendix
• Mock-ups
• Competitive Assessment
• Market Research
• Marketing Strategy
• Draft Pitch Deck
The Problem
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 Business travelers have few options when
it comes to on-the-go productivity
 Noise and distractions are the primary grievance with
current workspaces1
- -
 Hotel rooms are free from noise and distractions,
however, are:
o Expensive
o Conducive to distractions
(e.g., bed, room service, TV, surfing the web)
2 / Venture Overview / Opportunity
Most Common Workspaces
Cafe Hotel Room Anywhere with outlets
Most Common Complaints
1 Noise and distractions
2 Privacy/Security
3 Connectivity
Trends
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 Businesses are embracing a
decentralized work model
 Finding productive work spaces is a
growing issue
- -
 Caldoria is a work space solution for
both traditional corporate office
travelers and remote workers
 Caldoria’s business model evolves with
workplace trends
Traditional
Corporate Office
Decentralized/Re
mote Work
Caldoria is…
“Your corporate office
wherever you are”
“A professional office
when you need it”
2 / Venture Overview / Opportunity
Caldoria Value Proposition
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Fully-loaded, quiet, professional-grade office suites and meeting rooms
reserveable by mobile app
Key Features:
 Private high-speed wired/wireless connection
 Private, secure, automated entry and check-out
 Real-time reservation system via app
 Premium office equipment
(e.g., Herman Miller, Logitech, Polycom, Room&Board)
 Restrooms
 Virtual Admin/Concierge
 Mass customization benefits
(e.g., “as you left it” office settings, digital picture
frames, charge cables, snack/beverage service, etc.)
2 / Venture Overview / Opportunity
Entry View
Desk View
Alt. Desk View
DemonstrationSingleOfficeConcept(180sqft)
Cost Structure
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 Free membership with hourly use rates
2 / Venture Overview / Opportunity
Hourly Rates
Morning
(5AM – 10AM)
Mid-Day
(10AM-2PM)
Afternoon
(2PM-5PM)
Twilight & Weekends
(5PM-10PM, SAT, SUN)
$25 $35 $25 $15
Breakeven Analysis (10 Office Setup)
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2 / Venture Overview / Opportunity
Costs Revenue
Upfront
Assets
Downpayment $28,800 3200 sqft (2 months)
Breakeven Traffic
15 Daily Visitors
10 Offices $42,000 Equipment 2.5 Avg. Hours per visitor
Application Dev $15,000 37.5 Daily Total Hours
Non-Assets
Marketing $10,000 Includes SEO
Occupancy
10% Morning
Signage $4,000 40% Mid-Day
Reconstruction $20,000 30% Afternoon
20% Twilight/Weekends
Assets SUM $85,800 Resale at $45k
Non-Assets SUM $34,000 Daily Revenue $1,013
TOTAL $119,800 Investment
Monthly Revenue $20,250 20 business days
Monthly
Fixed
Lease $14,400 $4.5/sqft/month
Admin/Cleaner $3,500 $40k equivalent
Utilities $150 Hosting/Servers/Electricity
Internet $150 Dedicated
Insurance/Permits $100
Variable
Marketing $500
Application/IT $500
Coffee/Fruit $500
Fixed SUM $18,300
Variable SUM $1,500
TOTAL $19,800 per Month
Investment
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2 / Venture Overview / Opportunity
Seed Round
 $180k for 20% Post
 Funds all upfront costs and 3
months operating
 Target Milestones:
 Breakevenprofitability
 Proofofconcept
Series A Round
 $1.2M for 20% Post
 Funds 2 years operating plus:
 New York or Chicago expansion
(+10 offices)
 Application enhancements
 Workspace design optimization
 Conference room capacity
 Member services/concierge
 Target Milestones:
 Corporatemembership
(e.g.,BCG,Mckinsey)
 Tech partnership(e.g.,Uber)
 20%NetIncome
Long-Term/Exit
Be the remote office space solution for
business travelers, corporations, and
consultancies across the world
1. IPO
2. Franchise the Caldoria office
standard to every major city
across the world
3. Acquisition by a property
management group
(e.g., Regus)
. . .
Competition
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Current Competition
 Short-Term Private Offices (i.e., Regus, Office One)
 Hotels (i.e., workspace-on-demand, Tangent)
Potential/Perceived Threats
 Office Realtors (i.e., Regus, Equity Office, Westlake)
 Coworking Offices (e.g., WeWork, WorkBar, NextSpace, Impacthub, Serendipity Labs, UberOffices, State St. Bank, Runway, Hattery, etc.)
 Cafes (e.g., Workshop Café)
 Conference Halls/Business Centers (e.g., Spectacor, Aramark, Sodexo, Warwick)
 Airports (e.g., SFO, O’Hare, Newark Liberty)
 Workspace Reservation Systems (e.g., LiquidSpace, SmartSpace)
Existing Alternatives
 Hotels (e.g., personal room, lobby, business centers)
 Cafes (e.g., Starbucks)
 Airports (e.g., Lounge, open seating)
 Public spaces (e.g., anywhere with an outlet)
 Equipment (e.g., Bose QuietComfort Headphones, Noise Generators)
2 / Venture Overview / Opportunity
Challenges
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1 Real potential threats
o Additional investment by potential competitors (i.e., hotels, conference halls) would pose a significant threat
2 Narrow target customer group
o Frequent travelers are used to working out of hotel rooms or are insensitive to distractions
(e.g., adapted based on experience, naturally extroverted)
3 Current alternatives are minimally sufficient
o Travelers use headphones to provide the needed isolation
o Security remains an issue, but is partially resolved by tinted screens, VPNs, etc.
o Connectivity remains an issue, but internet infrastructure continues to improve with MiFi/tethering options
4 Value proposition includes a burden tradeoff
o Caldoria trades accessibility (i.e., travel time, travel burden) for privacy
5 Margins require large-scale launch and behavior change
o Customers are tolerant to current solutions and must be taught to seek productivity-optimized workspaces
o The target behavior can only be learned if multiple locations in multiple cities are readily available
2 / Venture Overview / Conclusion
Conclusion
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 Relevant and timely; potentially too early
 Moderate likelihood of success, but limited short-term profitability
 Marketing will be the driving factor to success
 Potential competitors are a significant threat
 Value proposition improves exponentially with expansion
2 / Venture Overview / Conclusion
Contents
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1. Executive Summary Debrief
2. Venture Overview
• Opportunity
• Conclusion
3. Appendix
• Mock-ups
• Competitive Assessment
• Market Research
• Marketing Strategy
• Draft Pitch Deck
Mock-ups
3 / Appendix / Mock-ups
3 / Appendix / Mock-ups
Demonstration10OfficeConcept (4,000sqft)
3 / Appendix / Mock-ups
3 / Appendix / Mock-ups
Entry View
Desk View
Alt. Desk View
DemonstrationSingle OfficeConcept(180sqft)
caldoria
3 / Appendix / Mock-ups
officeprime
officeprime
3 / Appendix / Mock-ups
Splash Page
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3 / Appendix / Marketing Strategy
Competitive Assessment
3 / Appendix / Competition
Stakeholders
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3 / Appendix / Competition
Entity Coworking Office Hotel Chains
Business Centers/
Conference Halls
Airports Cafes New Entrants Realtors
Examples
WeWork, WorkBar,
NextSpace, Impacthub,
Serendipity Labs, State St.
Bank, Runway, Hattery
Carlson, Starwood, Wyndham,
Marriot, Intercontinental, Hilton
Major hotel chains, State/City
and Commercial Property
Management Groups (e.g.,
Spectacor Management Group
[American Capital], Global
Spectrum [Comcast Spectacor],
Aramark, Sodexo, Warwick)
SFO, EWR, JFK, ORD
Starbucks, Workshop Cafe,
Peet's Coffee and Tea, local
cafes. Includes bars,
restaurants to a very limited
degree.
N/A
Regus, Equity Office, Westlake Realty
Group
Drivers to Entry
Use of non-dedicated
space.
Demand by conference goers,
renovation of business center
spaces.
Demand by conference goers
Additional amenities for
business travelers
Additional patronage
Profit motive. Existing
experience in building new
offices.
Overlaps with value proposition.
Economies of scale and integration.
Existing furnishing and building
suppliers. Existing business to business
relationships.
Barriers to Entry
Disrupts the familial
culture,
application/infrastructure
development, reduced
stability of vacancy, non-
target customer, reduced
networking
Cannibalization of current sales
of break out rooms for
conference attendees, hotel
rooms a sufficient option,
existing business center
investments.
Insufficient scale and profit
margins, existing infrastructure
Cost per foot, volume
required to sufficiently
address demand,
cannabilizes existing
lounges with airlines,
airport requires boarding
pass for entry.
Different business model.
Disrupts casual atmosphere,
relaxed setting. Would
require setting up silent
spaces.
Application development,
space identification,
experience with target
customer (large companies).
Insufficient scale and profit, existing
mobile infrastructure.
Threat
Assessment
Low Very High Low Moderate High Moderate Very High
Threat Review
Difference in target
customers (start-ups/small
business vs. business
travelers). No profit
conflict.
Hotel rooms is the alternative of
choice for our target customer
with multi-day stays. Hotels are
unlikely to change their business
model specifically for this
purpose. Minor profit conflict.
Difference in business model
and value proposition (group
vs. individual), but similar
target customers. No profit
conflict.
High threat as an
alternative for single-day
travelers only. Will not
appeal to multi-day stay
travelers. Minor profit
conflict.
Alternative of choice, but
inferior to target customer.
Highly accessible. Different
business model, target
customer, and value
proposition. Strong beverage
offering. Moderate profit
conflict.
Similar barriers to entry exist.
A new entrant with better
funding/marketing/faster to
market/faster user
aquisition/more compelling
services/lower price/more
idea working spaces would be
a considerable threat.
Direct competitor, but poorly marketed.
No mobile presence. Regus is the
primary competitor in the US. Search
trends indicate low visbility to Regus Day
Office offering. Companies have funds to
drive marketing in this area, but are
unlikely to see us as a credible threat
until critical mass.
Opportunity
Assessment
Low Low Moderate Moderate None N/A None
Opportunity
Review
Long-term Caldoria users
may consider a coworking
office solution.
Hotels may be interested in
providing Caldoria access as a
premium alternative for business
centers. Moderate density of
target customers.
High target customer density.
Ideal
partnership/affiliate/advertisin
g target for Caldoria. Possible
aquisition.
High target customer
density. Ideal
partnership/affiliate/adver
tising target for Caldoria.
Close proximity expected.
Moderate customer density.
Possible aquisition
target/purchasing company.
None, direct competitor. Possible
purchasing company.
Competition (1/2)
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3 / Appendix / Competition
Name Coworking Office Hotel Room Hotel Lobby Hotel Business Center Hotel/Conference Hall - Open
Space
Hotel/Conference Hall -
Breakout Rooms
Description Coworking office with mixed
use spaces
Reserved hotel room. Lobby of a hotel. May or may not
be the customer's hotel of stay.
Hotel-offered business
center. May or may not be
the customer's hotel of stay.
Benches, floor, ad-hoc seating. Large conference rooms,
dedicated or airwalled. Suitable
for group of 8 or more.
Type Coworking Office Hotel Hotel Hotel Business Center Business Center
Typical Customer Start-ups, Small Businesses Families and business travelers All travelers Business travelers Conference attendees Corporate meetings attendee
and conference attendees
Value Proposition
to Target
Customer
Networking space, some
include furnished private
offices, wifi, may include
parking, basic concierge,
secure access
Furnished desk space, quiet,
secure, room service, concierge,
gym/pool, private bathroom, bed,
wifi, taxi/valet, dedicated electrical
outlets
Highly accessible Print, computer access if
otherwise unavailable
Highly accessible, local Highly accessible, local, usually
private for groups
Current Use by
Target Customer
Very Low High Moderate Very Low Very High Very Low
Issues Long-term membership, long
waiting lists in some cases,
application process with
review, limited private
workspace due to emphasis
on open office concepts,
some spaces noiser than
others
Requires booking, proximity to
place of rest
Possibly spotty wifi, noise, not
private
Most travelers already have
computers, preferance for
hotel rooms, not private
On the floor, spotty wifi,
oriented around electrical
outlets, not private, not secure,
noise
Breakout rooms not always
available, additional cost for
major meeting sponsors only
Competition (2/2)
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3 / Appendix / Competition
Name Airports - Open Airports -- Club Cafe Public Spaces Regus Virtual Office/Day Office Home Office
Description Chairs, floor, ad-hoc
seating. May include a
cafeteria.
Membership/Purchased entry
into airline club or lounge.
A cafe with available seating.
Includes bars, restaurants to a
very limited degree.
Parks, libraries, sidewalks,
stairwells, other public spaces
Bookable down to 1-hour
segments starting at
approximately $35/hr. Typical
office furnishings, water,
bathrooms, internet provided.
Type Airport Airport Cafe Other Business Center
Typical Customer All travelers Frequent business travelers All All Business travelers
Value Proposition
to Target
Customer
Highly accessible, local
when flying
Highly accessible, local when
flying, discounted/free
beverage, restrooms, snacks,
showers, wifi, "be seen",
comfortable seating, views
Highly accessible, pervasive in
major cities, consistent
experience, beverage service,
restrooms, wifi
Highly accessible Target Value Proposition No distractions (dog, significant
other), less investment
Current Use by
Target Customer
Moderate High Very High Low Low (estimated)
Issues Limited to airport activities,
requires boarding pass for
entry, may not offer
private office (cubicles
only)
Cost of access, limited to airport
activities, requires boarding pass
for entry, may not offer private
office (cubicles only)
Spotty wifi, not private, noise,
not secure, limited seating
Wifi may not exist, not private,
not secure, may be noisy
No weekend access. 9-5
Weekdays. Virtual office
requires 12 month subscription.
No mobile access/reservation
system.
Hotels vie to become offices of the future
By Daisy Carrington, CNN
updated 2:49 AM EDT, Wed April 10, 2013
"We're really trying to transform the way people think about
hotels," says Peggy Roe, Marriott International's vice president
of global operations services. "We want people to think of
Marriott as a place not just to come and sleep, but to
work.“
Earlier this year, Marriott started testing a new concept
called Workspace on Demand. In 35 hotels throughout the
U.S. (and one in Europe), guests and non-guests alike can
book small-scale meeting space for $50 an hour.
Last month, Westin Hotels & Resorts launched Tangent,
which is similarly aimed at a younger, more transient
workforce. Their rooms, which are priced at $50 to $60 an
hour, accommodate a smaller audience (four max), and
are a bit more tricked out
Westin saw an opportunity to accommodate not only their
guests, but the wider community of rudderless workers, and
launched Tangent in Boston and Arlington, Virginia, as well as in
Munich, Germany. They plan to open 40 more in the U.S. by
2014, and one in Bali is under construction.
"Hotels implicitly are in the business of space; they are
extraordinarily efficient at providing space on demand. The next
logical step is to broaden the brand as a place to work, not just
a place to sleep."
According to Westin's research, 75% of workers in the
U.S. are on the move, meaning that for at least one day a
week, they have no steady office. Worldwide, that number
is 30%, though growing quickly. The International Data
Corporation (IDC) puts the number of mobile workers
worldwide at 1.3 billion
3 / Appendix / Competition
Office Space, by the Hour By MARTHA C. WHITE
Published: February 18, 2013
Both Marriott’s and Starwood’s work spaces can be booked via
LiquidSpace.
Aside from wireless Internet and a casual atmosphere, the appeal of these
spaces is that they are available on demand. Most reservations are made
within 48 hours, Ms. Roe said, although some are made less than an hour
beforehand.
Starwood’s two work spaces in the United States are rented for $50 an hour.
Hotels benefit even when travelers book free work spaces, since many of them end up
buying food or drinks. And LiquidSpace takes a cut of the fee users pay to rent the
space.
Although most of the earlier users have been hotel guests, Ms. Roe said, she expects
future bookings to come from local business people seeking a place to work or meet, as
well as travelers. Mr. Povinelli of Westin said he anticipated use by local people to
represent 25 to 30 percent of bookings. “In the two pilots in North America, we’re
seeing a good uptick in local business,” he said.
The use of spaces like hotels is increasing, with corporations cutting office sizes as more
employees work remotely, said Richard Kadzis, spokesman for CoreNet Global, an
association for corporate real estate professionals. In a survey last year of 500 North
American companies, CoreNet found that 40 percent expected to allot 100 square feet
or less per worker in five years. In 2010, the average was 225 square feet per worker.
Julie Germany, vice president for digital strategy at the DCI Group, a public affairs
consulting company, said she preferred lobbies and other hotel public spaces to
conference rooms for networking and collaboration. “It’s a more casual setting,” she
said. “It’s a much more outgoing atmosphere. People are more open to talking.”
That informality can be a double-edged sword, though. Travelers have no way of
knowing beforehand if a couch, table or nook will be available, and the amount of
traffic passing through — especially when the hotel bar is nearby — may make
serious or confidential discussion difficult.
Nancy Butler, a speaker and business coach, has used hotels to meet clients after
giving up her physical office, she said, but privacy is always her top consideration.
“We need to be able to speak without everybody around us overhearing,” Ms. Butler
said. When picking a place to meet, she said, “it has to provide for confidentiality, so
I will not choose a place where I don’t have a good sense of what it’s like.”
Marriott offers what it calls Workspace on Demand at roughly three dozen
Marriott Hotels & Resorts, Renaissance Hotels and Courtyard by Marriott
hotels, primarily in the San Francisco and Washington areas. The spaces
include high-top tables, alcoves in the lobbies and small meeting spaces
intended for gatherings of 10 or fewer people.
“The way people work is changing,” said Peggy Roe,
vice president for global operations at Marriott
International. “Work is more social and mobile.”
“It’s not about reinventing the business center, but when we looked for real
estate in the hotel, we came to the conclusion pretty quickly that the old
business center is pretty irrelevant for today’s traveler,” said Brian
Povinelli, senior vice president and global brand leader at Westin.
3 / Appendix / Competition
Yield management
Lofty goals
Feb 28th 2012, 8:48 by G.F. | SEATTLE
http://www.economist.com/blogs/babbage/2012/02/yield-management
Its business-development head, Jonathan Manheim, says
his firm goes after co-working spaces (estimated at 700 or
more in the United States), executive suites (as many as
2,000), hotels and even corporations with underused
office and meeting space. LiquidSpace charges nothing to
list a desk, a private office, a meeting room or other forms
of usable space, and listers can set prices and duration by
the hour, day, month or other periods. It has focused its
efforts on the San Francisco Bay Area, but will list any
venue in the United States for a fee, and offers
information-only listings internationally, too. (Your
correspondent finds that listings for Seattle include the
city's best-known co-working spaces.)
LiquidSpace offers a central directory of what is available,
handles reservations, collects fees and performs the
necessary back-office accounting tasks to pay out venues
each month, which reduces the expenses for locations to
provide ad hoc and on-demand rentals. Co-working
operators are used to day rates, but executive suites
typically lease by the month or longer.
LiquidSpace, which business journals report has
raised over $5m in private equity since 2010,
generates revenue by collecting a commission on
each paid rental. The firm takes 50% of the fee the
first time its users book a given venue, 25% the
second, and 10% thereafter, including recurring
rentals, such as a monthly contract. A venue may pay
LiquidSpace $75 to buy out the ongoing commission-
relationship for a customer.
3 / Appendix / Competition
Finding Workspace on the Fly
BY JOHN BRANDON @JMBRANDONBB
http://www.inc.com/magazine/201110/magazine/201110/tech-trends-finding-workspace-on-the-fly.html
A clerk showed me to a simple desk with
no phone or computer in a room with
several other workers. I opened my
laptop, tapped into the NextSpace Wi-Fi
network, and worked for a couple of
hours. Next, I set up shop in a conference
room equipped with a speakerphone and
projector screen. I sampled the free
coffee and snacks in the kitchen and
printed some files. I also chatted with a
few other writers and a designer.
Overall, the experience was a big improvement
over squatting in a Starbucks, and LiquidSpace
made finding and booking the space a breeze. My
only gripe: The app's Thumbs-up/Thumbs-down
rating system is simplistic. I'd prefer a ranking
system similar to TripAdvisor's and detailed user
reviews. (Maybe then I would have been
forewarned that NextSpace charges 10 cents each
for photocopies.) Still, I plan to use the app the next
time I travel, and I would recommend it to other
road warriors looking for a temporary home away
from home.
Temporary co-working facility NextSpace
charges $20 for a day pass.
3 / Appendix / Competition
Third Workplace
3 / Appendix / Competition
NextSpace
3 / Appendix / Competition
3 / Appendix / Competition
LiquidSpace Marketing
3 / Appendix / Competition
LiquidSpace Marketing
3 / Appendix / Competition
Market Research
3 / Appendix / Market Research
Survey respondents were asked to categorize their primary
reason for their trip
to San Francisco. Leisure purposes represented 75.4 percent of
trips to San Francisco in 2010, with
convention/group meeting (7.1%), business (10.6%) and go
vernment travel (0.6%) comprising 18.3 percent of
trips in total.
San Francisco visitors are largely hotel guests. 60.7 percent of
those who visited
San Francisco in 2010 stayed in one of the city’s hotels, mote
ls, inns or hostels. The visiting friends and relatives
(VFR) market accounted for 14.2 percent of visitor traffic,
with 9.3 percent staying with a San Francisco resident
and 4.9 percent staying with friends or relatives residing outside
San Francisco
Given the significant proportion on a “vacation” or other leisure
trip, over half
(51.6%) of visitors stayed four or more nights in San Fr
ancisco. About one in five stayed two (17.7%) or three
(21.8%) nights, while just 8.9 percent stayed only one
night. San Francisco visitors stayed an average of 4.5
nights in the city
During 2010, twice as many
visitors arrived in San Francisco by air (58.0%) than automobile
(28.1%), Nine in ten of these air
travelers used San Francisco International (SFO). Four in ten
report taking taxis while in the
city (38.1%).
The most frequently visited neighborhoods (for any reason) SFTA
Visitor Research, Final Report 12 are Union Square (65.2%) and
Fisherman’s Wharf (56.0%
), followed by Chinatown (38.4%), the Embarcadero
Center/Ferry Building area (37.9%)
and North Beach (31.7%).
50.3 percent are male, while 48.7 percent are female
Over half of visitors are under 45 years of age
(54.2%). The average age of visitors was 41.4 years old
San Francisco visitors are an affluent group, with an average
annual household income of $98,591
http://media.sanfrancisco.travel/documents/2010_exec_summar
y.pdf
3 / Appendix / Market Research
http://api.visitcalifornia.com/GETMEDIA.aspx?FILE=CAForecast_Oct2013.pdf&TYPE=PDF
3 / Appendix / Market Research
Young, rich; near elderly working,
3 / Appendix / Market Research
35-64 are willing to pay the most. Near elderly WFHers, and young frequent travelers
3 / Appendix / Market Research
Targeting young and 35-64.
3 / Appendix / Market Research
Targeting urban customers at >$30/hour will result in the greatest utilization
3 / Appendix / Market Research
0
2
4
6
8
10
12
14
16
18
$50
$40
$30
$20
$10
$0
Noise is a key issue with current solutions.
3 / Appendix / Market Research
3 / Appendix / Market Research
Marketing Strategy
Target Customer
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Age 21-64
Annual Household Income $120k+
Title(s) Group manager-level and above
Gender N/A
Sectors Corporate (All)
Consulting (All)
Startup (All)
Specific Notes Flexible expense accounts for business purposes
Semi-frequent travelers
Frequent teleconferencer
High internet data utilization
Most productive in quiet spaces (e.g., introverted, easily distracted)
May or may not have a corporate/home office
3 / Appendix / Marketing Strategy
Marketing Tactics
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 Viral
o Videos of distracted conference attendees swarmed with a virtual private office
 B2B
o Partnership with UBER for free transportation to/from Caldoria locations
o Partnership with hotels for advertising/office alternatives
o Partnership with LiquidSpace to prioritize Caldoria locations
3 / Appendix / Marketing Strategy
Offers
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 App
o 72-hour 25% off discount on reservations
 Rentals
o Free 2 hours stay on second visit (unadvertised)
o Personalizations (unadvertised)
o Ad-hoc handwritten notes (unadvertised)
o Showcase great customer experience stories via social media/word of mouth
3 / Appendix / Marketing Strategy
Demand Generation
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 Launch
o 72-hour 25% off discount on reservations
 On-Going
o Free 2 hours stay on second visit (unadvertised)
o Personalizations (unadvertised)
o Ad-hoc handwritten notes (unadvertised)
o Showcase great customer experience stories via social media/word of mouth
 Corporations
o Corporate membership with direct-expensing
o Emphasis on productivity and security benefits
o Emphasis on field teams and executive travelers
 Conference attendees and business travelers
o Traditional marketing at airports, hotel lounges, conference signage, conference flyers/advertisements
3 / Appendix / Marketing Strategy
Draft Pitch Deck
Project Caldoria
Executive Summary
Victor Chiu, Founder & CEO
Free for Distribution 4905.01.14
What is Caldoria?
Your personal office while traveling.
5005.01.14 Free for Distribution
private
home
productive
reliable
Where do you workwhen traveling?
Starbucks
5105.01.14 Free for Distribution
Airport Lounge Hotel Room
Current solutions ≠ productive
Starbucks
5205.01.14 Free for Distribution
Airport Lounge Hotel Room
 Noise1
 Privacy
 Security
 Reliability
 Separation of space2
 Ergonomics2
 Disrupted sleep3
 Day-of travel
 Security
 Cost
The new experience
5305.01.14 Free for Distribution
Fly Find &Reserve Check-In Get stuff done Check-out
1 2 3 4 5
Our Caldoria Standard
5405.01.14 Free for Distribution
Quiet SecureAccess High-SpeedWiFi ChargeCables CleanRestrooms
Admin/Concierge Print/Fax/Scan DualMonitors Peripherals BeverageService
How we make it happen
5505.01.14 Free for Distribution
1. Identify open Class 1+ office building spaces near major airports that meet or exceed the
Caldoria office standard
2. Negotiate a flexible, light-footprint Caldoria office space rental
3. Install Caldoria equipment to spec leveraging equipment and infrastructure rental
companies
4. Add site to mobile application for launch
5. Execute
Long-Term Objectives
5605.01.14 Free for Distribution
1. Become the remote office space solution for business travelers, corporations,
and consultancies across the world
2. Franchise the Caldoria office standard to every major city across the world to
potential business owners
- Or -
2. Acquisition by a property management group

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Caldoria Venture Debrief: Connecting Business Travelers to Premium Work Spaces

  • 1. CaldoriaVenture Debrief Victor Chiu Founder & Chief Executive Officer, Atana Ventures Free for Distribution 105.21.2014
  • 2. Contents 205.01.14 Free for Distribution 1. Executive Summary Debrief 2. Venture Overview • Opportunity • Conclusion 3. Appendix • Mock-ups • Competitive Assessment • Market Research • Marketing Strategy • Draft Pitch Deck
  • 3. Executive Summary Debrief 305.01.14 Free for Distribution Value Connecting business travelers to premium office suites and meeting spaces via mobile app • Lightweight office footprint leveraging premium rental furniture and infrastructure • Fully-equipped, private, secure, and free from distractions Opportunity Assessment Limited initial profitability • Narrow base customer segment • Current alternatives are minimally sufficient • Value proposition includes a burden tradeoff • Margins require large-scale launch and behavior change • Growing trend in corporate office decentralization/remote offices1 • Alternatives are not conducive to productive work (e.g., cafes, airports, hotels) • Three million business travelers in San Francisco spending $3.6B/year2
  • 4. Contents 405.01.14 Free for Distribution 1. Executive Summary Debrief 2. Venture Overview • Opportunity • Conclusion 3. Appendix • Mock-ups • Competitive Assessment • Market Research • Marketing Strategy • Draft Pitch Deck
  • 5. The Problem 505.01.14 Free for Distribution  Business travelers have few options when it comes to on-the-go productivity  Noise and distractions are the primary grievance with current workspaces1 - -  Hotel rooms are free from noise and distractions, however, are: o Expensive o Conducive to distractions (e.g., bed, room service, TV, surfing the web) 2 / Venture Overview / Opportunity Most Common Workspaces Cafe Hotel Room Anywhere with outlets Most Common Complaints 1 Noise and distractions 2 Privacy/Security 3 Connectivity
  • 6. Trends 605.01.14 Free for Distribution  Businesses are embracing a decentralized work model  Finding productive work spaces is a growing issue - -  Caldoria is a work space solution for both traditional corporate office travelers and remote workers  Caldoria’s business model evolves with workplace trends Traditional Corporate Office Decentralized/Re mote Work Caldoria is… “Your corporate office wherever you are” “A professional office when you need it” 2 / Venture Overview / Opportunity
  • 7. Caldoria Value Proposition 705.01.14 Free for Distribution Fully-loaded, quiet, professional-grade office suites and meeting rooms reserveable by mobile app Key Features:  Private high-speed wired/wireless connection  Private, secure, automated entry and check-out  Real-time reservation system via app  Premium office equipment (e.g., Herman Miller, Logitech, Polycom, Room&Board)  Restrooms  Virtual Admin/Concierge  Mass customization benefits (e.g., “as you left it” office settings, digital picture frames, charge cables, snack/beverage service, etc.) 2 / Venture Overview / Opportunity Entry View Desk View Alt. Desk View DemonstrationSingleOfficeConcept(180sqft)
  • 8. Cost Structure 805.01.14 Free for Distribution  Free membership with hourly use rates 2 / Venture Overview / Opportunity Hourly Rates Morning (5AM – 10AM) Mid-Day (10AM-2PM) Afternoon (2PM-5PM) Twilight & Weekends (5PM-10PM, SAT, SUN) $25 $35 $25 $15
  • 9. Breakeven Analysis (10 Office Setup) 905.01.14 Free for Distribution 2 / Venture Overview / Opportunity Costs Revenue Upfront Assets Downpayment $28,800 3200 sqft (2 months) Breakeven Traffic 15 Daily Visitors 10 Offices $42,000 Equipment 2.5 Avg. Hours per visitor Application Dev $15,000 37.5 Daily Total Hours Non-Assets Marketing $10,000 Includes SEO Occupancy 10% Morning Signage $4,000 40% Mid-Day Reconstruction $20,000 30% Afternoon 20% Twilight/Weekends Assets SUM $85,800 Resale at $45k Non-Assets SUM $34,000 Daily Revenue $1,013 TOTAL $119,800 Investment Monthly Revenue $20,250 20 business days Monthly Fixed Lease $14,400 $4.5/sqft/month Admin/Cleaner $3,500 $40k equivalent Utilities $150 Hosting/Servers/Electricity Internet $150 Dedicated Insurance/Permits $100 Variable Marketing $500 Application/IT $500 Coffee/Fruit $500 Fixed SUM $18,300 Variable SUM $1,500 TOTAL $19,800 per Month
  • 10. Investment 1005.01.14 Free for Distribution 2 / Venture Overview / Opportunity Seed Round  $180k for 20% Post  Funds all upfront costs and 3 months operating  Target Milestones:  Breakevenprofitability  Proofofconcept Series A Round  $1.2M for 20% Post  Funds 2 years operating plus:  New York or Chicago expansion (+10 offices)  Application enhancements  Workspace design optimization  Conference room capacity  Member services/concierge  Target Milestones:  Corporatemembership (e.g.,BCG,Mckinsey)  Tech partnership(e.g.,Uber)  20%NetIncome Long-Term/Exit Be the remote office space solution for business travelers, corporations, and consultancies across the world 1. IPO 2. Franchise the Caldoria office standard to every major city across the world 3. Acquisition by a property management group (e.g., Regus) . . .
  • 11. Competition 1105.01.14 Free for Distribution Current Competition  Short-Term Private Offices (i.e., Regus, Office One)  Hotels (i.e., workspace-on-demand, Tangent) Potential/Perceived Threats  Office Realtors (i.e., Regus, Equity Office, Westlake)  Coworking Offices (e.g., WeWork, WorkBar, NextSpace, Impacthub, Serendipity Labs, UberOffices, State St. Bank, Runway, Hattery, etc.)  Cafes (e.g., Workshop Café)  Conference Halls/Business Centers (e.g., Spectacor, Aramark, Sodexo, Warwick)  Airports (e.g., SFO, O’Hare, Newark Liberty)  Workspace Reservation Systems (e.g., LiquidSpace, SmartSpace) Existing Alternatives  Hotels (e.g., personal room, lobby, business centers)  Cafes (e.g., Starbucks)  Airports (e.g., Lounge, open seating)  Public spaces (e.g., anywhere with an outlet)  Equipment (e.g., Bose QuietComfort Headphones, Noise Generators) 2 / Venture Overview / Opportunity
  • 12. Challenges 1205.01.14 Free for Distribution 1 Real potential threats o Additional investment by potential competitors (i.e., hotels, conference halls) would pose a significant threat 2 Narrow target customer group o Frequent travelers are used to working out of hotel rooms or are insensitive to distractions (e.g., adapted based on experience, naturally extroverted) 3 Current alternatives are minimally sufficient o Travelers use headphones to provide the needed isolation o Security remains an issue, but is partially resolved by tinted screens, VPNs, etc. o Connectivity remains an issue, but internet infrastructure continues to improve with MiFi/tethering options 4 Value proposition includes a burden tradeoff o Caldoria trades accessibility (i.e., travel time, travel burden) for privacy 5 Margins require large-scale launch and behavior change o Customers are tolerant to current solutions and must be taught to seek productivity-optimized workspaces o The target behavior can only be learned if multiple locations in multiple cities are readily available 2 / Venture Overview / Conclusion
  • 13. Conclusion 1305.01.14 Free for Distribution  Relevant and timely; potentially too early  Moderate likelihood of success, but limited short-term profitability  Marketing will be the driving factor to success  Potential competitors are a significant threat  Value proposition improves exponentially with expansion 2 / Venture Overview / Conclusion
  • 14. Contents 1405.01.14 Free for Distribution 1. Executive Summary Debrief 2. Venture Overview • Opportunity • Conclusion 3. Appendix • Mock-ups • Competitive Assessment • Market Research • Marketing Strategy • Draft Pitch Deck
  • 15. Mock-ups 3 / Appendix / Mock-ups
  • 16. 3 / Appendix / Mock-ups Demonstration10OfficeConcept (4,000sqft)
  • 17. 3 / Appendix / Mock-ups
  • 18. 3 / Appendix / Mock-ups Entry View Desk View Alt. Desk View DemonstrationSingle OfficeConcept(180sqft)
  • 19. caldoria 3 / Appendix / Mock-ups
  • 21. Splash Page 2105.01.14 Free for Distribution 3 / Appendix / Marketing Strategy
  • 22. Competitive Assessment 3 / Appendix / Competition
  • 23. Stakeholders 2305.01.14 Free for Distribution 3 / Appendix / Competition Entity Coworking Office Hotel Chains Business Centers/ Conference Halls Airports Cafes New Entrants Realtors Examples WeWork, WorkBar, NextSpace, Impacthub, Serendipity Labs, State St. Bank, Runway, Hattery Carlson, Starwood, Wyndham, Marriot, Intercontinental, Hilton Major hotel chains, State/City and Commercial Property Management Groups (e.g., Spectacor Management Group [American Capital], Global Spectrum [Comcast Spectacor], Aramark, Sodexo, Warwick) SFO, EWR, JFK, ORD Starbucks, Workshop Cafe, Peet's Coffee and Tea, local cafes. Includes bars, restaurants to a very limited degree. N/A Regus, Equity Office, Westlake Realty Group Drivers to Entry Use of non-dedicated space. Demand by conference goers, renovation of business center spaces. Demand by conference goers Additional amenities for business travelers Additional patronage Profit motive. Existing experience in building new offices. Overlaps with value proposition. Economies of scale and integration. Existing furnishing and building suppliers. Existing business to business relationships. Barriers to Entry Disrupts the familial culture, application/infrastructure development, reduced stability of vacancy, non- target customer, reduced networking Cannibalization of current sales of break out rooms for conference attendees, hotel rooms a sufficient option, existing business center investments. Insufficient scale and profit margins, existing infrastructure Cost per foot, volume required to sufficiently address demand, cannabilizes existing lounges with airlines, airport requires boarding pass for entry. Different business model. Disrupts casual atmosphere, relaxed setting. Would require setting up silent spaces. Application development, space identification, experience with target customer (large companies). Insufficient scale and profit, existing mobile infrastructure. Threat Assessment Low Very High Low Moderate High Moderate Very High Threat Review Difference in target customers (start-ups/small business vs. business travelers). No profit conflict. Hotel rooms is the alternative of choice for our target customer with multi-day stays. Hotels are unlikely to change their business model specifically for this purpose. Minor profit conflict. Difference in business model and value proposition (group vs. individual), but similar target customers. No profit conflict. High threat as an alternative for single-day travelers only. Will not appeal to multi-day stay travelers. Minor profit conflict. Alternative of choice, but inferior to target customer. Highly accessible. Different business model, target customer, and value proposition. Strong beverage offering. Moderate profit conflict. Similar barriers to entry exist. A new entrant with better funding/marketing/faster to market/faster user aquisition/more compelling services/lower price/more idea working spaces would be a considerable threat. Direct competitor, but poorly marketed. No mobile presence. Regus is the primary competitor in the US. Search trends indicate low visbility to Regus Day Office offering. Companies have funds to drive marketing in this area, but are unlikely to see us as a credible threat until critical mass. Opportunity Assessment Low Low Moderate Moderate None N/A None Opportunity Review Long-term Caldoria users may consider a coworking office solution. Hotels may be interested in providing Caldoria access as a premium alternative for business centers. Moderate density of target customers. High target customer density. Ideal partnership/affiliate/advertisin g target for Caldoria. Possible aquisition. High target customer density. Ideal partnership/affiliate/adver tising target for Caldoria. Close proximity expected. Moderate customer density. Possible aquisition target/purchasing company. None, direct competitor. Possible purchasing company.
  • 24. Competition (1/2) 2405.01.14 Free for Distribution 3 / Appendix / Competition Name Coworking Office Hotel Room Hotel Lobby Hotel Business Center Hotel/Conference Hall - Open Space Hotel/Conference Hall - Breakout Rooms Description Coworking office with mixed use spaces Reserved hotel room. Lobby of a hotel. May or may not be the customer's hotel of stay. Hotel-offered business center. May or may not be the customer's hotel of stay. Benches, floor, ad-hoc seating. Large conference rooms, dedicated or airwalled. Suitable for group of 8 or more. Type Coworking Office Hotel Hotel Hotel Business Center Business Center Typical Customer Start-ups, Small Businesses Families and business travelers All travelers Business travelers Conference attendees Corporate meetings attendee and conference attendees Value Proposition to Target Customer Networking space, some include furnished private offices, wifi, may include parking, basic concierge, secure access Furnished desk space, quiet, secure, room service, concierge, gym/pool, private bathroom, bed, wifi, taxi/valet, dedicated electrical outlets Highly accessible Print, computer access if otherwise unavailable Highly accessible, local Highly accessible, local, usually private for groups Current Use by Target Customer Very Low High Moderate Very Low Very High Very Low Issues Long-term membership, long waiting lists in some cases, application process with review, limited private workspace due to emphasis on open office concepts, some spaces noiser than others Requires booking, proximity to place of rest Possibly spotty wifi, noise, not private Most travelers already have computers, preferance for hotel rooms, not private On the floor, spotty wifi, oriented around electrical outlets, not private, not secure, noise Breakout rooms not always available, additional cost for major meeting sponsors only
  • 25. Competition (2/2) 2505.01.14 Free for Distribution 3 / Appendix / Competition Name Airports - Open Airports -- Club Cafe Public Spaces Regus Virtual Office/Day Office Home Office Description Chairs, floor, ad-hoc seating. May include a cafeteria. Membership/Purchased entry into airline club or lounge. A cafe with available seating. Includes bars, restaurants to a very limited degree. Parks, libraries, sidewalks, stairwells, other public spaces Bookable down to 1-hour segments starting at approximately $35/hr. Typical office furnishings, water, bathrooms, internet provided. Type Airport Airport Cafe Other Business Center Typical Customer All travelers Frequent business travelers All All Business travelers Value Proposition to Target Customer Highly accessible, local when flying Highly accessible, local when flying, discounted/free beverage, restrooms, snacks, showers, wifi, "be seen", comfortable seating, views Highly accessible, pervasive in major cities, consistent experience, beverage service, restrooms, wifi Highly accessible Target Value Proposition No distractions (dog, significant other), less investment Current Use by Target Customer Moderate High Very High Low Low (estimated) Issues Limited to airport activities, requires boarding pass for entry, may not offer private office (cubicles only) Cost of access, limited to airport activities, requires boarding pass for entry, may not offer private office (cubicles only) Spotty wifi, not private, noise, not secure, limited seating Wifi may not exist, not private, not secure, may be noisy No weekend access. 9-5 Weekdays. Virtual office requires 12 month subscription. No mobile access/reservation system.
  • 26. Hotels vie to become offices of the future By Daisy Carrington, CNN updated 2:49 AM EDT, Wed April 10, 2013 "We're really trying to transform the way people think about hotels," says Peggy Roe, Marriott International's vice president of global operations services. "We want people to think of Marriott as a place not just to come and sleep, but to work.“ Earlier this year, Marriott started testing a new concept called Workspace on Demand. In 35 hotels throughout the U.S. (and one in Europe), guests and non-guests alike can book small-scale meeting space for $50 an hour. Last month, Westin Hotels & Resorts launched Tangent, which is similarly aimed at a younger, more transient workforce. Their rooms, which are priced at $50 to $60 an hour, accommodate a smaller audience (four max), and are a bit more tricked out Westin saw an opportunity to accommodate not only their guests, but the wider community of rudderless workers, and launched Tangent in Boston and Arlington, Virginia, as well as in Munich, Germany. They plan to open 40 more in the U.S. by 2014, and one in Bali is under construction. "Hotels implicitly are in the business of space; they are extraordinarily efficient at providing space on demand. The next logical step is to broaden the brand as a place to work, not just a place to sleep." According to Westin's research, 75% of workers in the U.S. are on the move, meaning that for at least one day a week, they have no steady office. Worldwide, that number is 30%, though growing quickly. The International Data Corporation (IDC) puts the number of mobile workers worldwide at 1.3 billion 3 / Appendix / Competition
  • 27. Office Space, by the Hour By MARTHA C. WHITE Published: February 18, 2013 Both Marriott’s and Starwood’s work spaces can be booked via LiquidSpace. Aside from wireless Internet and a casual atmosphere, the appeal of these spaces is that they are available on demand. Most reservations are made within 48 hours, Ms. Roe said, although some are made less than an hour beforehand. Starwood’s two work spaces in the United States are rented for $50 an hour. Hotels benefit even when travelers book free work spaces, since many of them end up buying food or drinks. And LiquidSpace takes a cut of the fee users pay to rent the space. Although most of the earlier users have been hotel guests, Ms. Roe said, she expects future bookings to come from local business people seeking a place to work or meet, as well as travelers. Mr. Povinelli of Westin said he anticipated use by local people to represent 25 to 30 percent of bookings. “In the two pilots in North America, we’re seeing a good uptick in local business,” he said. The use of spaces like hotels is increasing, with corporations cutting office sizes as more employees work remotely, said Richard Kadzis, spokesman for CoreNet Global, an association for corporate real estate professionals. In a survey last year of 500 North American companies, CoreNet found that 40 percent expected to allot 100 square feet or less per worker in five years. In 2010, the average was 225 square feet per worker. Julie Germany, vice president for digital strategy at the DCI Group, a public affairs consulting company, said she preferred lobbies and other hotel public spaces to conference rooms for networking and collaboration. “It’s a more casual setting,” she said. “It’s a much more outgoing atmosphere. People are more open to talking.” That informality can be a double-edged sword, though. Travelers have no way of knowing beforehand if a couch, table or nook will be available, and the amount of traffic passing through — especially when the hotel bar is nearby — may make serious or confidential discussion difficult. Nancy Butler, a speaker and business coach, has used hotels to meet clients after giving up her physical office, she said, but privacy is always her top consideration. “We need to be able to speak without everybody around us overhearing,” Ms. Butler said. When picking a place to meet, she said, “it has to provide for confidentiality, so I will not choose a place where I don’t have a good sense of what it’s like.” Marriott offers what it calls Workspace on Demand at roughly three dozen Marriott Hotels & Resorts, Renaissance Hotels and Courtyard by Marriott hotels, primarily in the San Francisco and Washington areas. The spaces include high-top tables, alcoves in the lobbies and small meeting spaces intended for gatherings of 10 or fewer people. “The way people work is changing,” said Peggy Roe, vice president for global operations at Marriott International. “Work is more social and mobile.” “It’s not about reinventing the business center, but when we looked for real estate in the hotel, we came to the conclusion pretty quickly that the old business center is pretty irrelevant for today’s traveler,” said Brian Povinelli, senior vice president and global brand leader at Westin. 3 / Appendix / Competition
  • 28. Yield management Lofty goals Feb 28th 2012, 8:48 by G.F. | SEATTLE http://www.economist.com/blogs/babbage/2012/02/yield-management Its business-development head, Jonathan Manheim, says his firm goes after co-working spaces (estimated at 700 or more in the United States), executive suites (as many as 2,000), hotels and even corporations with underused office and meeting space. LiquidSpace charges nothing to list a desk, a private office, a meeting room or other forms of usable space, and listers can set prices and duration by the hour, day, month or other periods. It has focused its efforts on the San Francisco Bay Area, but will list any venue in the United States for a fee, and offers information-only listings internationally, too. (Your correspondent finds that listings for Seattle include the city's best-known co-working spaces.) LiquidSpace offers a central directory of what is available, handles reservations, collects fees and performs the necessary back-office accounting tasks to pay out venues each month, which reduces the expenses for locations to provide ad hoc and on-demand rentals. Co-working operators are used to day rates, but executive suites typically lease by the month or longer. LiquidSpace, which business journals report has raised over $5m in private equity since 2010, generates revenue by collecting a commission on each paid rental. The firm takes 50% of the fee the first time its users book a given venue, 25% the second, and 10% thereafter, including recurring rentals, such as a monthly contract. A venue may pay LiquidSpace $75 to buy out the ongoing commission- relationship for a customer. 3 / Appendix / Competition
  • 29. Finding Workspace on the Fly BY JOHN BRANDON @JMBRANDONBB http://www.inc.com/magazine/201110/magazine/201110/tech-trends-finding-workspace-on-the-fly.html A clerk showed me to a simple desk with no phone or computer in a room with several other workers. I opened my laptop, tapped into the NextSpace Wi-Fi network, and worked for a couple of hours. Next, I set up shop in a conference room equipped with a speakerphone and projector screen. I sampled the free coffee and snacks in the kitchen and printed some files. I also chatted with a few other writers and a designer. Overall, the experience was a big improvement over squatting in a Starbucks, and LiquidSpace made finding and booking the space a breeze. My only gripe: The app's Thumbs-up/Thumbs-down rating system is simplistic. I'd prefer a ranking system similar to TripAdvisor's and detailed user reviews. (Maybe then I would have been forewarned that NextSpace charges 10 cents each for photocopies.) Still, I plan to use the app the next time I travel, and I would recommend it to other road warriors looking for a temporary home away from home. Temporary co-working facility NextSpace charges $20 for a day pass. 3 / Appendix / Competition
  • 30. Third Workplace 3 / Appendix / Competition
  • 31. NextSpace 3 / Appendix / Competition 3 / Appendix / Competition
  • 32. LiquidSpace Marketing 3 / Appendix / Competition
  • 33. LiquidSpace Marketing 3 / Appendix / Competition
  • 34. Market Research 3 / Appendix / Market Research
  • 35. Survey respondents were asked to categorize their primary reason for their trip to San Francisco. Leisure purposes represented 75.4 percent of trips to San Francisco in 2010, with convention/group meeting (7.1%), business (10.6%) and go vernment travel (0.6%) comprising 18.3 percent of trips in total. San Francisco visitors are largely hotel guests. 60.7 percent of those who visited San Francisco in 2010 stayed in one of the city’s hotels, mote ls, inns or hostels. The visiting friends and relatives (VFR) market accounted for 14.2 percent of visitor traffic, with 9.3 percent staying with a San Francisco resident and 4.9 percent staying with friends or relatives residing outside San Francisco Given the significant proportion on a “vacation” or other leisure trip, over half (51.6%) of visitors stayed four or more nights in San Fr ancisco. About one in five stayed two (17.7%) or three (21.8%) nights, while just 8.9 percent stayed only one night. San Francisco visitors stayed an average of 4.5 nights in the city During 2010, twice as many visitors arrived in San Francisco by air (58.0%) than automobile (28.1%), Nine in ten of these air travelers used San Francisco International (SFO). Four in ten report taking taxis while in the city (38.1%). The most frequently visited neighborhoods (for any reason) SFTA Visitor Research, Final Report 12 are Union Square (65.2%) and Fisherman’s Wharf (56.0% ), followed by Chinatown (38.4%), the Embarcadero Center/Ferry Building area (37.9%) and North Beach (31.7%). 50.3 percent are male, while 48.7 percent are female Over half of visitors are under 45 years of age (54.2%). The average age of visitors was 41.4 years old San Francisco visitors are an affluent group, with an average annual household income of $98,591 http://media.sanfrancisco.travel/documents/2010_exec_summar y.pdf 3 / Appendix / Market Research
  • 37. Young, rich; near elderly working, 3 / Appendix / Market Research
  • 38. 35-64 are willing to pay the most. Near elderly WFHers, and young frequent travelers 3 / Appendix / Market Research
  • 39. Targeting young and 35-64. 3 / Appendix / Market Research
  • 40. Targeting urban customers at >$30/hour will result in the greatest utilization 3 / Appendix / Market Research
  • 41. 0 2 4 6 8 10 12 14 16 18 $50 $40 $30 $20 $10 $0 Noise is a key issue with current solutions. 3 / Appendix / Market Research
  • 42. 3 / Appendix / Market Research
  • 44. Target Customer 4405.01.14 Free for Distribution Age 21-64 Annual Household Income $120k+ Title(s) Group manager-level and above Gender N/A Sectors Corporate (All) Consulting (All) Startup (All) Specific Notes Flexible expense accounts for business purposes Semi-frequent travelers Frequent teleconferencer High internet data utilization Most productive in quiet spaces (e.g., introverted, easily distracted) May or may not have a corporate/home office 3 / Appendix / Marketing Strategy
  • 45. Marketing Tactics 4505.01.14 Free for Distribution  Viral o Videos of distracted conference attendees swarmed with a virtual private office  B2B o Partnership with UBER for free transportation to/from Caldoria locations o Partnership with hotels for advertising/office alternatives o Partnership with LiquidSpace to prioritize Caldoria locations 3 / Appendix / Marketing Strategy
  • 46. Offers 4605.01.14 Free for Distribution  App o 72-hour 25% off discount on reservations  Rentals o Free 2 hours stay on second visit (unadvertised) o Personalizations (unadvertised) o Ad-hoc handwritten notes (unadvertised) o Showcase great customer experience stories via social media/word of mouth 3 / Appendix / Marketing Strategy
  • 47. Demand Generation 4705.01.14 Free for Distribution  Launch o 72-hour 25% off discount on reservations  On-Going o Free 2 hours stay on second visit (unadvertised) o Personalizations (unadvertised) o Ad-hoc handwritten notes (unadvertised) o Showcase great customer experience stories via social media/word of mouth  Corporations o Corporate membership with direct-expensing o Emphasis on productivity and security benefits o Emphasis on field teams and executive travelers  Conference attendees and business travelers o Traditional marketing at airports, hotel lounges, conference signage, conference flyers/advertisements 3 / Appendix / Marketing Strategy
  • 49. Project Caldoria Executive Summary Victor Chiu, Founder & CEO Free for Distribution 4905.01.14
  • 50. What is Caldoria? Your personal office while traveling. 5005.01.14 Free for Distribution private home productive reliable
  • 51. Where do you workwhen traveling? Starbucks 5105.01.14 Free for Distribution Airport Lounge Hotel Room
  • 52. Current solutions ≠ productive Starbucks 5205.01.14 Free for Distribution Airport Lounge Hotel Room  Noise1  Privacy  Security  Reliability  Separation of space2  Ergonomics2  Disrupted sleep3  Day-of travel  Security  Cost
  • 53. The new experience 5305.01.14 Free for Distribution Fly Find &Reserve Check-In Get stuff done Check-out 1 2 3 4 5
  • 54. Our Caldoria Standard 5405.01.14 Free for Distribution Quiet SecureAccess High-SpeedWiFi ChargeCables CleanRestrooms Admin/Concierge Print/Fax/Scan DualMonitors Peripherals BeverageService
  • 55. How we make it happen 5505.01.14 Free for Distribution 1. Identify open Class 1+ office building spaces near major airports that meet or exceed the Caldoria office standard 2. Negotiate a flexible, light-footprint Caldoria office space rental 3. Install Caldoria equipment to spec leveraging equipment and infrastructure rental companies 4. Add site to mobile application for launch 5. Execute
  • 56. Long-Term Objectives 5605.01.14 Free for Distribution 1. Become the remote office space solution for business travelers, corporations, and consultancies across the world 2. Franchise the Caldoria office standard to every major city across the world to potential business owners - Or - 2. Acquisition by a property management group

Notas do Editor

  1. 1. http://www.inc.com/christina-desmarais/want-productive-employees-let-some-of-them-work-from-home.html 2. http://www.sanfrancisco.travel/research/ 2. http://www.flysfo.com/sites/default/download/about/news/pressres/stats/pdf/as201301.pdf Note: Financials defined for San Francisco; however, all major US and international business hubs targeted
  2. 1 Based on market research conducted on 03/2014. Google Surveys and analytics (N=150).
  3. Note: Drafted using Autodesk Homestyler. Not all office features shown in demonstration images.
  4. Note: Estimate only. Excludes taxes and other fees. Maximum revenue is expected at 30 daily visitors with $40k monthly revenue ($20k net)
  5. Note: Estimate only. Excludes taxes and other fees.
  6. Customer demographics based on market research conducted: All ages over 21 and pre-retirement demonstrated willingness to pay; particularly in the 35-45 segment Annual household income based on equivalent hourly rate charge
  7. 1. http://www.techradar.com/us/news/audio/how-your-noisy-open-plan-office-is-making-you-66-less-productive-1148580 2. http://headachedrugs.com/column/the-trend-of-working-in-bed/ 3. http://www.ncbi.nlm.nih.gov/pubmed/22850476