1. American Hotel & Lodging Educational Institute
 Global leader in hospitality
training and hotel management
certifications
 Offers online learning and
courses with textbooks and
digital material

2. Gronstedt Group
 Custom-develops training games, simulations, television-style dramas,
podcasts, eLearning, and 3D immersive virtual worlds that inspire a new
generation of workers to breakthrough performance
 Clients: Google, Coldwell Banker, Dell, Microsoft, Intuit, Avaya, City of New
York, Department of Transportation, Kimberly-Clark, Eli Lilly, American
Eagle Outfitters, Deloitte, Jamba Juice, etc.
 Winners of Federal Virtual Worlds Challenge and Brandon Hall Gold Award

3. Game-based learning
Meta study of 65 studies and 6,476 trainees,
video game trainees have:
 11% higher factual knowledge level
 14% higher skill-based knowledge level
 9% higher retention rate
Source: "A Meta-Analytic Examination of the
Instructional Effectiveness of Computer-
Based Simulation Games” Traci Sitzman,
Personnel Psychology, January, 2010

4. Gaming: Boredom vs. anxiety

5. 3-D immersive hotel game
 3-D, high fidelity, virtual hotel
 Played from the standpoint of a
hotel general manager for
college hospitality management
courses
 Learners are challenged to solve
problems related to guest
satisfaction, safety, security, and
business operations

6. Tutorial level
 Throw players into
the game action right
away, with a number
of help functions:
arrows pointing to
assignments and
pop-up boxes.

7. Hotel audit challenges
 Players walk around
to identify safety and
customer service
issues and check
pass/fail in a brand
audit

8. Safety and security quests
 Identifying
safety and
security risks

9. Guest check-in
 Branch-structured customer interactions

10. Business simulation
 Review the
books and
make
strategic
decisions

11. Level Feedback: Guest satisfaction & safety
scores and social media

12. Overall Feeback Score

13. Badges: Re-play with time-constraint

14. Developed in Unity Game Engine
 3rd party tools,
documentation, assets, and
libraries
 Large developer community
 Excellent multi-platform
support: Web, PC, game
consoles, and mobile

15. Test and iterate
 A rapid prototyping process with
usability testing allows the
development team, SME's, and
end-users to collaborate on
identifying bugs and improving the
final design.

16. Game analytics funnel

17. Oculus Rift and the promises of virtual reality
 From
immersion to
presence, the
feeling of
being in the
virtual space.

18. Other virtual reality headsets
 Sony Morpheus (for PS4)
 Google cardboard
 Samsung Gear VR (mobile, with Android phones)
 HTC Vive by Valve and HTC
 Microsoft HoloLens (augmented reality)

19. Thank you!