Vertex is a leading BPO and Customer Management Outsourcer. It operates across a wide range of market sectors and geographies delivering exceptional customer experiences and winning outcomes for clients.

1. Helping clients unlock
the value of 75 million
customers globally...
Vertex is a leader in BPO and customer management. We
Key operate across a wide range of industries and geographies,
Facts delivering exceptional customer experiences and winning
outcomes for clients.
Global Reach BPO & Customer Management
15,000 employees in 80+ offices End-to-end front and back office
and operations in the UK, India, US, managed business and customer
Canada, and Australasia. Supporting care processes/services.
75 million customers globally.
IT Applications & Services
Clients Broad solution set of applications,
Our industry focus is utilities, public software solutions, products and
sector, financial services, media, professional services.
travel, telecommunications and retail, Consulting & Analytics
where we provide award-winning
Advisory services that leverage
customer experiences and valuable
Vertex’s sector expertise and our
client outcomes.
Supporting analytics capability that supports
data-driven outcomes for our clients.
75 million
customers
globally

2. • Customer management operations
- delivering exceptional customer
experiences
• Consulting services - driving
improvements in our client’s
operations
• Data analytics - improving targeting
45 million and customer service
• Enabling technology - IT, telephony,
documents multi-channel technology
printed &
despatched
every year
45 million
inbound calls
$2.8 bn annually
payment
transactions
processed
Capabilities and the
customer lifecycle
We create value for our clients, and
the interactions they have with
their customers, through effective
customer experience management.
Our innovative solutions aid retention
and help clients reduce costs by
effective channel management:
• Customer acquisition
• Customer satisfaction
• Cost to serve
• Cross-sell/upsell
• Customer retention
To find out more about how we
can help your organisation visit:
www.vertexgroup.com