The document discusses the importance of accountability in the workplace. It cites statistics showing that most North American workers are disengaged and projects often finish late or over budget due to a lack of accountability. It then presents five key reasons why accountability is important: 1) it is expected since employees are paid, 2) high performers waste time fixing others' mistakes, 3) self-accountable employees dislike working with unaccountable colleagues, 4) it sends a message that poor performance is acceptable, and 5) lack of accountability leads to disengagement. The document outlines a five-step process for holding employees accountable that includes clearly describing issues, setting goals, finding solutions, documenting agreements, and following up.
4. 1 OF EVERY 3
NORTH AMERICAN COMPANIES ARE
OVERCONFIDENT
WHEN IT COMES TO WORKPLACE
PRODUCTIVITY
- GALLUP
5. FOCUS ON
1 OF THE 6
KEY INDICATORS
OF HIGHLY
FUNCTIONING TEAMS
ACCOUNTABILITY
6. ACCOUNTABILITY
KEY INDICATOR #3
THE ABILITY AND
WILLINGNESS
TO DO WHAT I HAVE
COMMITTED TO DO
WITHIN A SPECIFIC
TIME PERIOD OF TIME.
7. OBJECTIVES
Holding people accountable is key
to everyone’s job security.
Find ways to help reduce the
stress and the common co-worker
CONFLICT linked to LACK OF
ACCOUNTABILITY
Accountability is key to
engagement
19. STEP FOUR
If I solve the problem the
smelly, heavy, attention-demanding
monkey is on
my back
I ask, “Why don’t people
do what they are
supposed to do?!!”
20. STEP FOUR
Situation #1:
They come up with a
workable solution
Ask them to verbalize it
to you
21. STEP FOUR
Ask them to write it down,
signed with a date.
If they don’t write it down
it will not likely happen.
Or, will be arguments
over what you said you
wanted
22. STEP FOUR
Situation #2
Person does NOT have
any ideas
Or, ideas are not
workable in my opinion
BE CAREFUL!!
23. STEP FOUR
Situation #2
I may have to outline
some workable
solutions.
Because person lacks the
Competence and/or
Motivation
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