Eric Denna presented "The Influencer: An Executive Look at Product Management."

3. If
you
think
product
management
is
a
tough
job…

4. What
am
I
learning
from
my
jobs?
1985
1975
(student)
1990
(student/
instructor) (Faculty)
2010?
2000
1995
BYU Times
(CIO)
Mirror
(CIO)
(CIO)
2007

5. What I am learning
At the heart of almost all chronic problems
are crucial conversations you’re either
not holding or not holding well…
• Lack of Influence
• Poor Teamwork
• Mediocre Productivity

7. Is
this
a
familiar
situaBon?

8. Types
of
Silence
and
Violence

9. The
Silence
Fails
Study
“Silence Fails”
The Five Crucial Conversations for
Flawless Execution
• 150+ hours of observation.
• 1,000 project managers and
executives at 40 organizations
from most industries.
• 2,200 projects from $100,000
Download Silence Fails study at IT projects to billion- dollar
www.SilenceFails.com organizational restructuring
efforts and product launches.
9

10. The
Five
Crucial
ConversaBons
– 1.
Fact-­‐Free
Planning
–
commitments
made
with
no
considera/on
of
reality.
– 2.
AWOL
Sponsors
–
senior
leaders
fail
to
provide
guidance,
resources
or
support.
– 3.
Skir<ng
–
powerful
stakeholders
bypass
decision
making
processes.
– 4.
Project
Chicken
–
teams
withhold
bad
news.
– 5.
Team
Failures
–
team
members
perform
poorly
or
not
at
all.
10

11. The
Five
Crucial
ConversaBons
Crucial Conversations Results
– 1.
Fact-­‐Free
Planning
Over budget
Missed deadlines
– 2.
AWOL
Sponsors
Poor Quality or functionality
– 3.
Skir<ng
Damaged morale
– 4.
Project
Chicken
No Work-life balance
– 5.
Team
Failures
Download Silence Fails study at
www.SilenceFails.com
11

12. How?
Start
with
Heart
Learn to Look
Make It Safe
Master My Stories
STATE My Path
Explore Others’ Paths
Move to Action
12

13. Skill
#1
–
Avoid
the
Sucker’s
Choice

14. Know
your
Style
Under
Stress
Jackie Brittney Connie
https://www.vitalsmarts.com/styleunderstress.aspx

15. Skill
#2
–
Avoid
VicBm,
Villain,
and
Helpless
Stories

16. How
good
can
you
get?

17. The What I am learning
At the heart of almost all chronic problems
are crucial conversations you’re either
not holding or not holding well…
• Lack of Influence
• Poor Teamwork
• Mediocre Productivity
• Marriage Failure
• Diversity Challenges
• Quality Problems
• Safety Concerns
• And many more...
Anytime you’re stuck, there’s a
crucial conversation keeping you there.
17

18. “Give me a lever
long enough and I
shall move the
world.”
- Archimedes
18

19. The
Heart
of
My
Professional
Library
Disagreement Disappointment Influence

20. One
More
Thought

21. The
Professional’s
Life
Learn
Teach
PracBce