Vyom Labs - Bmc Bsm Partner Newsletter October 2009

1. Vyom Labs – BMC BSM
Partner Newsletter
October 2009
The Complete ITSM Solutions Company

2. Topics
Intention of Newsletter
BMC BSM Skills and Services Updates
BMC BSM Project Updates
Articles on BMC BSM
Contact Us
www.vyomlabs.com

3. Intention of Newsletter
• Vyom Labs works with BMC Partners, System
Integrators and IT Outsourcers worldwide to help them
in their implementation, support projects and pre-sales
efforts
• BMC BSM Monthly newsletter will keep YOU informed
on following about Vyom Labs
Skills Availability On-Demand for your projects
Projects executed by Vyom Labs in last month
Knowledge Sharing Articles
www.vyomlabs.com

4. BMC BSM Skills and Services
Updates
• Skills availability at Vyom Labs for your projects in this and coming
months
BMC Service Support
• BMC Remedy ITSM 7.5, 7 and older versions
– Service Desk (Incident Management, Problem Management), Change
Management, SLM, Asset Management
• BMC Service Request Management
BMC Service Assurance
• ProactiveNet
• BPM (PATROL, PORTAL, PATROL Express )
• TMART
• BMC Event Manager (BEM)
• Service Impact Manager (SIM)
BMC Service Automation
• BMC Configuration Automation for Clients ( BCAC / Marimba)
• BMC Configuration Automation for Servers (BCAS / Bladelogic)
Atrium
• CMDB Orchestrator (Run Book Automation)
• BMC Remedy ARS 7.x, 6.x and older versions
Job Scheduling / Workload Automation
• Control-m for Distributed Systems
www.vyomlabs.com

5. BMC BSM Skills and Services
Updates
• Services available from Vyom Labs for your
projects
Implementation Services, Support Services, Integration
Services, Customization Services, Upgrade Services and Testing
Services for BMC BSM solutions
Custom training workshops / Implementation workshops on
BMC BSM solutions
Accredited ITIL Trainings (Foundation, Intermediate,
Advance), ITIL Consultancy, ISO 20000 Consultancy
www.vyomlabs.com

6. BMC BSM Project Updates
(Updates for September 2009)
Following Projects are completed by Vyom Labs in month of
September 2009
Project – BMC Remedy Asset Management 7.5 at a leading IT
Consulting company
• BMC Remedy ITSM 7.5 Asset Management Implementation
• Integrated the ITSM 7.5 with LDAP, SCCM, Oracle HRMS, custom SSO application and
other custom applications
• This project is handled completely (Project Management, Solution Architecture,
Implementation ) by Vyom Labs
• Organization is globally 1,00,000 + employee IT Consulting Organization
Project / Workshop – BMC Remedy ARS and ITSM Implementation
Workshop for BMC Partner in Europe
• BMC Partner in Europe wanted to implement BMC Remedy ITSM 7.1 suite of products.
Before the implementation they want to have an implementation workshop for all
admin and support staff
• Delivered complete implementation workshop consisting of:
• Development in BMC Remedy ARS, BMC Remedy Service Desk, BMC Remedy
Change Management, BMC Service Level Management, BMC Asset Management,
BMC Configuration Management
www.vyomlabs.com

7. BMC BSM Project Updates
(Updates for September 2009)
• Project – BMC Remedy SRM Implementation and Customization
• Major Implementation of SRM (Service Request Management), with Custom Forms and
Custom Workflows.
• Building and routing the Service Request in SRM, Building basic foundation data, Building
SLA for Incidents/Change depending on Regions
• Vyom Labs did consultant augmentation in this project to one of the top 3 outsourcer in the
world. The end client is large technology company (5 billion USD +) in USA
• Project – CMDB Orchestrator Implementation and Customization
• Developing various notifications (related to change) to external systems
• Alert comes from Change Management System and depending upon that alert notification is
sent to external system via SOAP over JMS. Action is taken when SOAP response is received.
It involves updating Change and Unavailability records in Remedy Change Management
• Vyom Labs provided consultant to this project to BMC Partner. The end client is large
telecom company in Asia Pacific.
• Project – BMC Performance Manager Implementation
• Installed BMC Datastore, BMC Portal kit, BMC Remote Service Monitor on Production Server
• Created Infrastructure groups under different locations, Conducted Foundation Data Work Shop
• Configured Monitoring for different Application Servers, Web Servers, Database Servers, Network
Devices.
• This was turnkey assignment for Vyom Labs. End client is medium size technology company
www.vyomlabs.com

8. Articles
• Run book automation / CMDB Orchestrator
Run Book Automation (RBA) is the term coined by Gartner for
IT Process Automation. BMC calls its RBA solution as CMDB
Orchestrator.
This article http://www.vyomlabs.com/blog/?p=272 details out
what is Run Book Automation in generic terms and how it helps
IT
• Experience Sharing on ITSM 7.5
In The Middle of our Project to Implement BMC Remedy ITSM
7.1, Version 7.5.0 is Released. Should one go for ITSM 7.1 or 7.5.
We are sharing our experience here:
http://www.vyomlabs.com/blog/?p=152
www.vyomlabs.com

9. Contact Us
Email: info@vyomlabs.com
Web: www.vyomlabs.com
Phone (India): +91-20-66321000
Phone (USA): +1-408-416-3793
www.vyomlabs.com