ICP - ANACOM wants to ensure that everyone is well informed about the performance of their broadband connections and takes full advantage of the contracted service.

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Customer Solution Case Study

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Initial Situation
When an Internet application does not work as expected, how can the end user tell if the problem is caused by its own connection, application or other problem?
Transparency has always been and will continue to be an essential component to the success of the Internet. Having that in consideration and since ICP - ANACOM’s main purpose is to ensure that everyone is well informed about the performance of their broadband connections and takes full advantage of the contracted service, the entity felt the need to monitor and validate the QoS provided by Internet operators under ICP - ANACOM’s jurisdiction.
Solution
Ubiwhere developed the solution named Net.mede Pro. This is an innovative project - the development of a platform for monitoring the QoS for Internet access, based on a system of open participation, able to extract metrics based on a set of tests performed by the end-users in residential environment. Ubiwhere provided the solution based on a high level of engineering expertise, as well as User Interface (UI) designers.
Hence, the QoS Measurement System will measure a set of QoS parameters for Internet access provided by an ISP in a region or country. The platform is based on a system of open participation that allows any citizen with Internet access to evaluate in a simple, safely and accurately way a set of technical parameters related to the service provided by the end user ISP. Subsequently, the platform reports the measurement results to a centralised system.
Ubiwhere developed the Quality of Service (QoS) Measurement System for Internet Access
ICP - ANACOM (National Communications Authority) regulates and supervises the electronic and postal communications sector in Portugal, providing national representation at various international forums. Promotes competition and protects the interests of citizens, ensuring the provision of clear information and transparency in terms of tariffs and conditions of use of services. It also works for the development of communication markets and networks.
Overview
Organisation
ICP - Autoridade Nacional de Comunicações (ICP - ANACOM)
Country
Portugal
Industry
Public Entity
Business Situation
ICP - ANACOM wants to ensure that everyone is well informed about the performance of their broadband connections and takes full advantage of the contracted service.
Solution
The QoS Measurement System by Ubiwhere is based on a system of open participation, able to extract metrics based on a set of tests performed by the end-users in residential environment.
Result
By using this software solution, ICP - ANACOM will ensure that responsible companies will provide a service that fulfils at least the minimal requirements in terms of quality and monitoring of signal.

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It also ensures that responsible companies will provide a service that fulfils at least the minimal requirements in terms of quality and monitoring of signal.
The key features are:
 Customer Self-care and Administration Web platform:
o Differential access profiles;
o User connection history (with KPI);
o Comparison between customer’s Internet connections and equivalent ISP services in their area;
 Proprietary mechanisms to identify the uniqueness of an Internet access;
 Generation of statistical reports;
 Application for desktop (Windows, MAC OS and Linux) and mobile devices (Android and iOS);
 Real time measure of the following network indicators:
o Latency, jitter (packet delay variation) and pack loss;
o Download/Upload speed;
o Net neutrality;
o Web page load time.
Result
This project has been developed to ensure that responsible companies will provide a service that fulfils at least the minimal requirements in terms of quality and monitoring of signal.
The regulatory authority has the necessary tools to apply the appropriate penalties to suppliers that are breaching the contractual rules and help users make more assertive choices when choosing an Internet service.
The solution will increase the end users confidence and satisfaction with the operators, ensuring that the contracted services are respected.
Ubiwhere was able to provide the evidences on all performed activities with excellent results regarding its quality and on-schedule deliveries.

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How does it improve a business process?
Ubiwhere is a company with a strong focus on R&I and a solid academic background. Therefore, is constantly investing in the Telecom and Future Internet industries, always with an eye for innovation and for state-of-the-art technological solutions, in order to meet both present and future needs.
It is also necessary to mention that the referred technology that has been developed will allow the regulatory authorities t0 have a valuable and transparent tool to defend the end users interests.
Learn More About Ubiwhere
Research & Innovation and user- centred solutions have been the hallmark of our growth. We research and develop bleeding edge technologies, design state-of-the-art solutions and create valuable intellectual property to be an international reference in Smart Cities and Future Internet. Visit us on LinkedIn and at www.ubiwhere.com.
For further information regarding Ubiwhere’s products and services or to know how we could support your company, please contact us today.

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