UXPA 2013 Annual Conference - Thursday, July 11, 2013 11:00am - 12:00pm ET by Amanda Davis, Lydia Sankey
Practitioners of user experience are concerned with designing interfaces that are user-friendly and make products more desirable for consumers. Current research methods are used to identify shortcomings in interactions to limit negative and frustrating experiences. Practitioners can move beyond usability to enhanced and appropriate user experiences by studying the emotional impact of the situation, domain and design of interactions. Understanding user emotional response to interfaces can move user-friendly interactions to experiences that support user satisfaction. Practitioners can use the methods described in this paper to better study the emotions experienced during different types of interactions.