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Lean + UX =
Awesome
Using UX & lean
approaches to          +
make epic
progress
                  FEBRUARY 2013
TWEET!
                Kate Rutter, Co-Founder & Principal

                                 @katerutter
                                  @luxrco


LUXR.CO   GROWtalks • FEBRUARY 2013 • MONTREAL + TORONTO
so...



               I have a
               product.                                    How do I
                                                           know it
LUXR.CO   GROWtalks • FEBRUARY 2013 • MONTREAL + TORONTO
                                                           doesn’t
ne ed
    we eat
     a gr

            UX
LUXR.CO   GROWtalks • FEBRUARY 2013 • MONTREAL + TORONTO
so let’
                                                                  s focu
                                                             on the s


                                                              UI
LUXR.CO   GROWtalks • FEBRUARY 2013 • MONTREAL + TORONTO
UX ≠ UI
LUXR.CO   GROWtalks • FEBRUARY 2013 • MONTREAL + TORONTO
Product




LUXR.CO   GROWtalks • FEBRUARY 2013 • MONTREAL + TORONTO
UI




LUXR.CO   GROWtalks • FEBRUARY 2013 • MONTREAL + TORONTO
UX = mmmmmm




LUXR.CO   GROWtalks • FEBRUARY 2013 • MONTREAL + TORONTO
UX =
      • a mindset
      • focused on delivering value
      • inspires the right kinds of ideas
      • guides decisions


LUXR.CO   GROWtalks • FEBRUARY 2013 • MONTREAL + TORONTO
cold-sweat questions
                       use this?                       Why
       will                                           care will the
   Who
                                                          ?         y
                   an it do
           What c le will
           that peop
             ay for?                                          ur es
           p
                                                         fe at
                                                      at st
                                                     h o
                                                   W m
    How does
    everything
                                                     e
                                                   ar ortan    t?
    fit together?
                                                    im p
LUXR.CO   GROWtalks • FEBRUARY 2013 • MONTREAL + TORONTO
with a bit of tweaking...
 Who is it for? this?
         ill use
                                                       Why
    ho w
  W does it matter                                    care will the
 Why                                                      ?         y
 to them?
               an it do
     What c le will
 What hat peop that
      t can they do
        ay fo ?
 they couldn’trdo before?
                                  ur es
      p
                             fe at
 What features do they
 need to do that?      W mat st
                         h o
  How does
 How do those features
  everything
                         e
                       ar ortan    t?
  fit together?
 fit together?           im p
LUXR.CO   GROWtalks • FEBRUARY 2013 • MONTREAL + TORONTO
UX = start points
 Who is it for?
                                                           ⤷   users
  Why does it matter
  to them?
                                                           ⤷   needs &
                                                               goals
 What can they do that                                     ⤷
 they couldn’t do before?                                      uses

 What features do they                                     ⤷   features
 need to do that?

 How do those features                                     ⤷   product,
 fit together?                                                  brand &
                                                               voice
LUXR.CO   GROWtalks • FEBRUARY 2013 • MONTREAL + TORONTO
dang. That’s a lot of stuff.




LUXR.CO   GROWtalks • FEBRUARY 2013 • MONTREAL + TORONTO
UX = a simple stack
 Who is it for?
                                                           ⤷   users
  Why does it matter
  to them?
                                                           ⤷   needs &
                                                               goals
 What can they do that                                     ⤷
 they couldn’t do before?                                      uses

 What features do they                                     ⤷   features
 need to do that?                                                        UI goes
                                                                          here

 How do those features                                     ⤷         ⤷
                                                               product,
 fit together?                                                  brand &
                                                               voice
LUXR.CO   GROWtalks • FEBRUARY 2013 • MONTREAL + TORONTO
UX = a simple stack
                                          Users
                                                                 I need...

                                         Needs                   I want...
                                                                 My goal is...

                                                                                  Vision &
                                                                                   values
                                                           Mary can...



                                           Uses

                                      Features
                                                                                  sketches,
                                                                                 prototypes,
                                                                                    pixels
                                       Product

LUXR.CO   GROWtalks • FEBRUARY 2013 • MONTREAL + TORONTO
UX + Lean = <3                                                       BUILD



 Customer                                 Users                                          LEARN
                                                                                                     MEASURE



 development                                                     I need...
 or...user research                      Needs                   I want...
                                                                 My goal is...

                                                                                  Vision &
                                                                                   values
 Sketches &                                                Mary can...



 prototypes                                Uses
 before UI. Before code.

                                      Features
 Experiments,                                                                     sketches,
 MVPs, Metrics                                                                   prototypes,
                                                                                    pixels
 and...usability testing
                                       Product

LUXR.CO   GROWtalks • FEBRUARY 2013 • MONTREAL + TORONTO
UX + Lean = <3                                                       BUILD



 Customer                                 Users                                          LEARN
                                                                                                     MEASURE



 development                                                     I need...
 or...user research                      Needs                   I want...
                                                                 My goal is...

                                                                                  Vision &
                                                                                   values
 Sketches &                                                Mary can...



 prototypes                                Uses
 before UI. Before code.

                                      Features
 Experiments,                                                                     sketches,
 MVPs, Metrics                                                                   prototypes,
                                                                                    pixels
 and...usability testing
                                       Product

LUXR.CO   GROWtalks • FEBRUARY 2013 • MONTREAL + TORONTO
UX = a clear story
 users

 needs &
 goals

 uses

 features

 product,
 brand &
 voice
LUXR.CO   GROWtalks • FEBRUARY 2013 • MONTREAL + TORONTO
UX = a clear story
Meet Erika, a socially engaged college student.

Erika needs to feel closely connected with
friends near and far, every day.
With Facebook, Erika can share her latest
thoughts and see what her many friends are up to,
using status updates on her “wall”, messages,
comments and “likes”
in a way that’s universal, clean, consistent,
and fast.
LUXR.CO   GROWtalks • FEBRUARY 2013 • MONTREAL + TORONTO
UX = a clear story
Meet Bob, a new startup entrepreneur.

Bob needs to feel confident that his product
design decisions really serve his customers.
With LUXr-in-a-box, Bob can learn to interview
customers and validate his assumptions,
using hands-on materials and online
video coaching

in a way that’s simple to complete, warm &
engaging, and fun.
LUXR.CO   GROWtalks • FEBRUARY 2013 • MONTREAL + TORONTO
UX Design Mindset
➜ starts
                                                 • Ask important questions.
                                                 • How confident are you in
                                                   your answers?



➜ stack                                          • Identifies gaps.
                                                 • Use it to stay focused.




➜ story
                                                 • Tells the story so your team
                                                   can rally to it.
                                                 • Use it to decide what “good” is.

LUXR.CO   GROWtalks • FEBRUARY 2013 • MONTREAL + TORONTO
Get ready for roll-on




LUXR.CO   GROWtalks • FEBRUARY 2013 • MONTREAL + TORONTO
Go be awesome.




LUXR.CO   GROWtalks • FEBRUARY 2013 • MONTREAL + TORONTO
LUXr makes products that coach early-stage
 entrepreneurs on effective practices to deliver products
 that customers want, need and love to buy.


 LUXr.co
 3435 Cesar Chavez, San Francisco, CA • 94110
 The Juhl, 353 E. Bonneville Ave., Las Vegas, NV • 89101
 info@luxr.co • http://luxr.co • twitter: @luxrco • www.facebook.com/LUXrInc


 images
 •   Ed Lea: http://design.org/blog/difference-between-ux-and-ui-subtleties-explained-cereal
 •   http://blog.westendmotorsports.com/2012/04/19/50-safety-tips-and-riding-pointers/
 •   http://www.flickr.com/photos/pompien/6160278603/
 •   http://e621.net/post/show/56643/clouds-equine-feral-hair-horn-horse-male-open_mout
LUXR.CO    GROWtalks • FEBRUARY 2013 • MONTREAL + TORONTO

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UX Lean Approach Make Epic Progress

  • 1. Lean + UX = Awesome Using UX & lean approaches to + make epic progress FEBRUARY 2013
  • 2. TWEET! Kate Rutter, Co-Founder & Principal @katerutter @luxrco LUXR.CO GROWtalks • FEBRUARY 2013 • MONTREAL + TORONTO
  • 3. so... I have a product. How do I know it LUXR.CO GROWtalks • FEBRUARY 2013 • MONTREAL + TORONTO doesn’t
  • 4. ne ed we eat a gr UX LUXR.CO GROWtalks • FEBRUARY 2013 • MONTREAL + TORONTO
  • 5. so let’ s focu on the s UI LUXR.CO GROWtalks • FEBRUARY 2013 • MONTREAL + TORONTO
  • 6. UX ≠ UI LUXR.CO GROWtalks • FEBRUARY 2013 • MONTREAL + TORONTO
  • 7. Product LUXR.CO GROWtalks • FEBRUARY 2013 • MONTREAL + TORONTO
  • 8. UI LUXR.CO GROWtalks • FEBRUARY 2013 • MONTREAL + TORONTO
  • 9. UX = mmmmmm LUXR.CO GROWtalks • FEBRUARY 2013 • MONTREAL + TORONTO
  • 10. UX = • a mindset • focused on delivering value • inspires the right kinds of ideas • guides decisions LUXR.CO GROWtalks • FEBRUARY 2013 • MONTREAL + TORONTO
  • 11. cold-sweat questions use this? Why will care will the Who ? y an it do What c le will that peop ay for? ur es p fe at at st h o W m How does everything e ar ortan t? fit together? im p LUXR.CO GROWtalks • FEBRUARY 2013 • MONTREAL + TORONTO
  • 12. with a bit of tweaking... Who is it for? this? ill use Why ho w W does it matter care will the Why ? y to them? an it do What c le will What hat peop that t can they do ay fo ? they couldn’trdo before? ur es p fe at What features do they need to do that? W mat st h o How does How do those features everything e ar ortan t? fit together? fit together? im p LUXR.CO GROWtalks • FEBRUARY 2013 • MONTREAL + TORONTO
  • 13. UX = start points Who is it for? ⤷ users Why does it matter to them? ⤷ needs & goals What can they do that ⤷ they couldn’t do before? uses What features do they ⤷ features need to do that? How do those features ⤷ product, fit together? brand & voice LUXR.CO GROWtalks • FEBRUARY 2013 • MONTREAL + TORONTO
  • 14. dang. That’s a lot of stuff. LUXR.CO GROWtalks • FEBRUARY 2013 • MONTREAL + TORONTO
  • 15. UX = a simple stack Who is it for? ⤷ users Why does it matter to them? ⤷ needs & goals What can they do that ⤷ they couldn’t do before? uses What features do they ⤷ features need to do that? UI goes here How do those features ⤷ ⤷ product, fit together? brand & voice LUXR.CO GROWtalks • FEBRUARY 2013 • MONTREAL + TORONTO
  • 16. UX = a simple stack Users I need... Needs I want... My goal is... Vision & values Mary can... Uses Features sketches, prototypes, pixels Product LUXR.CO GROWtalks • FEBRUARY 2013 • MONTREAL + TORONTO
  • 17. UX + Lean = <3 BUILD Customer Users LEARN MEASURE development I need... or...user research Needs I want... My goal is... Vision & values Sketches & Mary can... prototypes Uses before UI. Before code. Features Experiments, sketches, MVPs, Metrics prototypes, pixels and...usability testing Product LUXR.CO GROWtalks • FEBRUARY 2013 • MONTREAL + TORONTO
  • 18. UX + Lean = <3 BUILD Customer Users LEARN MEASURE development I need... or...user research Needs I want... My goal is... Vision & values Sketches & Mary can... prototypes Uses before UI. Before code. Features Experiments, sketches, MVPs, Metrics prototypes, pixels and...usability testing Product LUXR.CO GROWtalks • FEBRUARY 2013 • MONTREAL + TORONTO
  • 19. UX = a clear story users needs & goals uses features product, brand & voice LUXR.CO GROWtalks • FEBRUARY 2013 • MONTREAL + TORONTO
  • 20. UX = a clear story Meet Erika, a socially engaged college student. Erika needs to feel closely connected with friends near and far, every day. With Facebook, Erika can share her latest thoughts and see what her many friends are up to, using status updates on her “wall”, messages, comments and “likes” in a way that’s universal, clean, consistent, and fast. LUXR.CO GROWtalks • FEBRUARY 2013 • MONTREAL + TORONTO
  • 21. UX = a clear story Meet Bob, a new startup entrepreneur. Bob needs to feel confident that his product design decisions really serve his customers. With LUXr-in-a-box, Bob can learn to interview customers and validate his assumptions, using hands-on materials and online video coaching in a way that’s simple to complete, warm & engaging, and fun. LUXR.CO GROWtalks • FEBRUARY 2013 • MONTREAL + TORONTO
  • 22. UX Design Mindset ➜ starts • Ask important questions. • How confident are you in your answers? ➜ stack • Identifies gaps. • Use it to stay focused. ➜ story • Tells the story so your team can rally to it. • Use it to decide what “good” is. LUXR.CO GROWtalks • FEBRUARY 2013 • MONTREAL + TORONTO
  • 23. Get ready for roll-on LUXR.CO GROWtalks • FEBRUARY 2013 • MONTREAL + TORONTO
  • 24. Go be awesome. LUXR.CO GROWtalks • FEBRUARY 2013 • MONTREAL + TORONTO
  • 25. LUXr makes products that coach early-stage entrepreneurs on effective practices to deliver products that customers want, need and love to buy. LUXr.co 3435 Cesar Chavez, San Francisco, CA • 94110 The Juhl, 353 E. Bonneville Ave., Las Vegas, NV • 89101 info@luxr.co • http://luxr.co • twitter: @luxrco • www.facebook.com/LUXrInc images • Ed Lea: http://design.org/blog/difference-between-ux-and-ui-subtleties-explained-cereal • http://blog.westendmotorsports.com/2012/04/19/50-safety-tips-and-riding-pointers/ • http://www.flickr.com/photos/pompien/6160278603/ • http://e621.net/post/show/56643/clouds-equine-feral-hair-horn-horse-male-open_mout LUXR.CO GROWtalks • FEBRUARY 2013 • MONTREAL + TORONTO