Catchpoint Presentation at Under the Radar 2013

1. CATCHPOINT SYSTEMS
Monitoring as a Service Platform

4. EXPECTATION

5. REALITY

6. AROUND THE CORNER!

10. Discover performance problems
before customers are impacted.

11. POOR PERFORMANCE = CUSTOMER
LOSS
After 2 seconds 40% of online shoppers
will leave

12. POOR PERFORMANCE = CUSTOMER
LOSS
75%will never come back

13. POOR PERFORMANCE = CUSTOMER
LOSS
2% complain on social media

14. 5/21/13 CATCHPOINT SYSTEMS . CONFIDENTIAL . © 2013 . ALL RIGHTS RESERVED 14
HOW CAN WE ASSURE PERFORMANCE
TODAY?
IT spends 46 Hours per Month on
average in“War Room”Troubleshooting Sessions

15. 5/21/13 CATCHPOINT SYSTEMS . CONFIDENTIAL . © 2013 . ALL RIGHTS RESERVED 15
CHALLENGE TO THE PERFORMANCE
PROBLEM
Hardware
Database(s)
Application
Code
Ads
Widgets
CDNs
DNS
Network
Datacenter
ISPs
Internet Peering
Browsers
Public DNS
End
User
Experience
Social
Clouds
Latency
Routers
Load Balancers

16. 5/21/13 CATCHPOINT SYSTEMS . CONFIDENTIAL . © 2013 . ALL RIGHTS RESERVED 16
WHAT WE NEED
Catch problems before customer impact
Optimize to be faster
Lower IT operation costs
1
2
3

17. 5/21/13 CATCHPOINT SYSTEMS . CONFIDENTIAL . © 2013 . ALL RIGHTS RESERVED 17
OUR APPROACH: 3 STEPS
Measure
AnalyzeOptimize

18. 5/21/13 CATCHPOINT SYSTEMS . CONFIDENTIAL . © 2013 . ALL RIGHTS RESERVED 18
HOW

19. 19CATCHPOINT SYSTEMS . CONFIDENTIAL . © 2013 . ALL RIGHTS RESERVED5/21/13
MEASURE

20. MEASURE
20CATCHPOINT SYSTEMS . CONFIDENTIAL . © 2013 . ALL RIGHTS RESERVED5/21/13

21. MEASURE
21CATCHPOINT SYSTEMS . CONFIDENTIAL . © 2013 . ALL RIGHTS RESERVED5/21/13

22. MEASURE
22CATCHPOINT SYSTEMS . CONFIDENTIAL . © 2013 . ALL RIGHTS RESERVED5/21/13

23. 5/21/13 CATCHPOINT SYSTEMS . CONFIDENTIAL . © 2013 . ALL RIGHTS RESERVED 23
ANALYZE

24. 5/21/13 CATCHPOINT SYSTEMS . CONFIDENTIAL . © 2013 . ALL RIGHTS RESERVED 24
ANALYZE
DNS
FAILURES

25. 5/21/13 CATCHPOINT SYSTEMS . CONFIDENTIAL . © 2013 . ALL RIGHTS RESERVED 25
ANALYZE
PROBLEM
SOLVED

26. 5/21/13 CATCHPOINT SYSTEMS . CONFIDENTIAL . © 2013 . ALL RIGHTS RESERVED 26
OPTIMIZE

27. 275/21/13 CATCHPOINT SYSTEMS . CONFIDENTIAL . © 2013 . ALL RIGHTS RESERVED
OPTIMIZE

28. 5/21/13 CATCHPOINT SYSTEMS . CONFIDENTIAL . © 2013 . ALL RIGHTS RESERVED 28
JUDGING THE JUDGES

29. 5/21/13 CATCHPOINT SYSTEMS . CONFIDENTIAL . © 2013 . ALL RIGHTS RESERVED 29
WHAT THEY ARE SAYING
“ Triages & troubleshoots in minutes”

30. 5/21/13 CATCHPOINT SYSTEMS . CONFIDENTIAL . © 2013 . ALL RIGHTS RESERVED 30
WHAT THEY ARE SAYING
“ 99% of problems identified & solved
before their customers are impacted ”

31. 5/21/13 CATCHPOINT SYSTEMS . CONFIDENTIAL . © 2013 . ALL RIGHTS RESERVED 31
WHAT THEY ARE SAYING
“ Identified major release problem in
90 seconds ”

32. 5/21/13 CATCHPOINT SYSTEMS . CONFIDENTIAL . © 2013 . ALL RIGHTS RESERVED 32
OUR EXECUTIVE TEAM
VP - DoubleClick – Google
10+ years in performance monitoring
Mehdi
CEO
Chief Architect DoubleClick
Built our own No/SQL – In Memory DB
Scotte
CTO
Lead Engineer for DoubleClick.
Veronica
Chief Engineer
Product development lead for DoubleClick
Dritan
CPO

33. 5/21/13 CATCHPOINT SYSTEMS . CONFIDENTIAL . © 2013 . ALL RIGHTS RESERVED 33
WHO CAN BENEFIT FROM CATCHPOINT
Stakeholders
More traction
Sales triggers
• Ad Serving
• Media
• Healthcare
• Travel
• Virtualization
• New providers
• New application roll-outs
• Geo-targeted campaigns
• New business expansion
C-level, IT Operations, Application Owners, Line of Business,
Marketing, Web Development, User Experience teams, Architects…
• eCommerce
• Technology
• Cloud migration
• Datacenter consolidation
• New technology
• Mobile

34. 5/21/13 CATCHPOINT SYSTEMS . CONFIDENTIAL . © 2013 . ALL RIGHTS RESERVED 34
BUSINESS MODEL
• Subscription model
• Virtual currency: Points
• Points spent towards usage

35. 5/21/13 CATCHPOINT SYSTEMS . CONFIDENTIAL . © 2013 . ALL RIGHTS RESERVED 35
THANK YOU
Mehdi Daoudi, CEO
mehdi@Catchpoint.com
@catchpoint
@mdaoudi
Check our blog about Performance & Monitoring:
http://blog.catchpoint.com