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Upgrading your UX Team Insights from effective UX teams Sarah Bloomer Director of User Experience UIE Virtual Seminar June 17, 2009
Four strategies for teams big and small ,[object Object],[object Object],[object Object],[object Object]
The UX Team ingredients ,[object Object],[object Object],[object Object],[object Object],Sarah Bloomer | UIE June 2009 Company
Know your organizational culture ,[object Object],Sarah Bloomer | UIE June 2009 Charles W. L. Hill, and Gareth R. Jones, Strategic Management. Houghton Mifflin 2001. ,[object Object],[object Object],[object Object],[object Object]
Derive UX goals from business goals Sarah Bloomer | UIE June 2009 Internal customer service application Business Goals Issues Business Objectives UX Goals Success Metrics Reduce training costs of customer service reps (CSRs) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Models to structure your team ,[object Object],[object Object],[object Object],[object Object],Sarah Bloomer | UIE June 2009 Project Project Project Project
Share resources and research Sarah Bloomer | UIE June 2009 Enable groups to work with shared customer data to maintain a common UX vision. Personas Field studies Analytics User Stories Surveys (eg customer satisfaction) Net Promoter Score Customer feedback (eg via website) Usability test results Tech support issues Release plans Ideas exchange for future iterations Customer feedback (eg via website, feature requests, surveys) Customer Knowledge Products & Services Tools Pattern, component, framework library (Code and UI) Business analysis and business rules UI Audit of the UX vision Blogs – what are people saying about you?
Upgrading your UX Team Insights from effective UX teams Sarah Bloomer Director of User Experience UIE Virtual Seminar June 17, 2009

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Bloomer Preview060309

  • 1. Upgrading your UX Team Insights from effective UX teams Sarah Bloomer Director of User Experience UIE Virtual Seminar June 17, 2009
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  • 7. Share resources and research Sarah Bloomer | UIE June 2009 Enable groups to work with shared customer data to maintain a common UX vision. Personas Field studies Analytics User Stories Surveys (eg customer satisfaction) Net Promoter Score Customer feedback (eg via website) Usability test results Tech support issues Release plans Ideas exchange for future iterations Customer feedback (eg via website, feature requests, surveys) Customer Knowledge Products & Services Tools Pattern, component, framework library (Code and UI) Business analysis and business rules UI Audit of the UX vision Blogs – what are people saying about you?
  • 8. Upgrading your UX Team Insights from effective UX teams Sarah Bloomer Director of User Experience UIE Virtual Seminar June 17, 2009

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  1. Bringing UX into an IT company • User Friendly 2008 © Sarah Bloomer & Co. 2008 Sound file BloomerPreview4256-0