UFI Asia Seminar - Taipei 2010 - Brian Giesen
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Opportunities in digital media by: Brian Giesen, Regional Director of 360 Digital Influence, Ogilvy Public Relations Australia
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UFI Asia Seminar - Taipei 2010 - Brian Giesen
- 1. UFI Taipei | March 2010 Digital Opportunities for the Event Planner
- 4. No Event Planners Responded
- 5. AGENDA
- 7. Poll Question: Do You Have a Profile on Any of These Social Media Tools: LinkedIn Facebook Twitter Friendster QQ
- 8. What is Social Media Mobile s s Se ngi es og E in /Bl ar ne s ch s Bu ites S Social Social Media IT Sites/ Blogs Networks Landscape Br in - ar ia an g Entertainmen Sh ed d M Si te s t
- 9. Why Does Social Media Matter? Social Media is Now Mainstream
- 10. Why Does Social Media Matter? Social Media is Now Mainstream • 450 million people across APAC use social media (Source: OgilvyOne) • 1 in 4 Facebook Users Come From Asia or the Middle East (Source: O’Reilley Research) • 8.6 million Australians are on Facebook (nearly 3x more than 12 months ago) (Source: Nielsen Online) • 35.8 million use LinkedIn each month to connect with colleagues (Source: Quantcast)
- 11. Why Does Social Media Matter? Social Media is Now Mainstream
- 12. Why Does Social Media Matter? Less Frightening Than You’d Think on trol C
- 13. Why Does Social Media Matter? Less Frightening Than You’d Think 3,000+ Comments! Only a handful couldn’t be published
- 14. Why Does Social Media Matter? Gather Insights to Improve Marketing
- 15. Why Does Social Media Matter? Gather Insights to Improve Marketing
- 16. Why Does Social Media Matter? Boost Search “Share of Voice” Intel Blogs Facebook LinkedIn Events Wikipedia
- 17. Anatomy of an Event Planner Circa NOW (PR Pro figure)
- 18. 2. Myths
- 19. Myth # 1 – Social Media is Just for Kids
- 20. TRUTH: Social Media is Going Mainstream • Facebook has more than 175 million members, and the fast growing segment are users over 30 years old. • Nearly three-quarters of baby boomers use a video sharing site, like YouTube, multiple times every month. • More than four out of five online users are active in either creating, participating in or reading some form of social content at least once a month – Forrest/August 2009.
- 21. Myth # 2 – Social Media Doesn’t Apply to Business
- 22. TRUTH: Word of Mouth Has Always Been Important – Social Media Makes it Visible • In 2007, 15% of B2B Marketers said they used social media. • Today that number has nearly quadrupled as 57% of B2B marketers are currently using some form of social media to connect customers, create leads, and tap into new sources of innovation. • In 2009, 51% of B2B Communicators cited brand building/brand management as the primary objective for social media adoption.
- 23. Myth # 3 – Social Media is Obscure, Niche Content
- 24. TRUTH: Social Media is a trusted source for many purchase decisions and product opinions – especially in B2B.
- 25. Myth # 4 – Social Media is Not Relevant to Conversion
- 26. TRUTH: There is Broad Applicability All Along the Sales Funnel Sample Metrics Business Value Total Visits, Page Views, Visitors, Tells us a story about the universe Exposure Segment by channel / media exposed to the campaign tactic, Repeat visitors Organic Search (by Engine / ONLINE ENGAGEMENT Keyword), Referring Site Traffic, Tells us a story about how many of the Response Organic vs. Driven traffic %, Top audience are raising their hands to start Content Viewed, Web Content a relationship with the brand Analysis Pictures created, number of Tells us how many of the campaign Interaction creations, Sends to Friends, Store Searches, Product respondents are showing us that they are more than interested in the brand Views/Interactions Registrations, Shared creations, Tells us how many of our universe are Participation ‘Depth’ of Conversation, Repeat Usage, Demographic showing a longer term relationship commitment to the brand Segmentation Opinions Gathered, External Blog Shows us how the campaign is Discussion Comments, Conversation progressing by observing digital chatter Sentiment sentiment for the brand Helps us to identify brand advocates Advocacy Conversation Chains, Maven who could open up new campaign Identification tactics
- 27. Myth # 5 – Social Media is Not Worth the Risk
- 28. TRUTH: For Most Businesses, the Benefits Far Outweigh the Risks • Social media has became a critical component in building positive relationships. • All of this is built into search results, increasing visibility and promoting thought leadership to prospective customers.
- 29. 14 Things You Can Do
- 30. #1: Setup a Listening Post Before an Event • Monitor for the name of your event & key speakers • Track popular topics and spot any concerns ahead of time – listen to what people are saying • Top Five Links for Listening: • Google Alerts: http://alerts.google.com • Twitter: http://search.twitter.com • Blogs: http://blogsearch.google.com • Social Mention: www.socialmention.com • Radian6 (Paid Service): http://www.radian6.com
- 31. #1: Setup a Listening Post Before an Event
- 32. #1: Setup a Listening Post Before an Event
- 33. #2: Ask for Input in Shaping the Agenda
- 34. #3: Let Influencers Know About Your Event • Identify influential bloggers, media, others who talk a lot about relevant issues • Create a social media press release and do outreach • Toolbox: • www.pitchengine.com • www.prweb.com
- 35. #3: Let Influencers Know About Your Event
- 36. #4: Consider Targeted Advertising • LinkedIn and Facebook advertising • Target ads based on a variety of criteria: Title Occupation Location Interest Age More... LinkedIn.com
- 37. #5: Publish Thought Leadership to Build Buzz • White Paper on what people are saying about the Shanghai World Expo • Media coverage generated buzz in social media • Report is promoted on Ogilvy blogs, LinkedIn, Slideshare and Twitter
- 38. #6: Build “Hooks” for Your Event in Social Media
- 39. #7:Hashtag Every Event! • Hashtags make it easier to follow what’s being said about an event on Twitter • Keep them short (they count toward the 140 character limit!) • Set it Up in Advance & Post Signage Everywhere Search.Twitter.com
- 40. #8: Enlist an Official “Content Creator” Live blog key sessions Take photos (for Flickr) Video interviews (for YouTube) Audio podcasts (for iTunes) Live Tweet Post daily “wrapups” on Facebook
- 41. #9: Make it Easy for Attendees to Create Their Own Content
- 42. #10: Publish Event Content Quickly! Flickr.com
- 43. #10: Publish Event Content Quickly! Slideshare.net
- 44. #11: Live Stream Your Event
- 45. #11: Live Stream Your Event Qik.com
- 46. #12: Prepare Yourself for Foursquare.com! • Foursquare is currently one of the most buzzed about location- based, mobile social networks • A branded Foursquare page featuring customized locations and tips • Custom badges for check-in’s to events • “Special offers” for all check-in’s to the Las Vegas Convention Center, encouraging CES attendees to visit the Intel booth
- 47. #13: Augmented Reality is Coming, Too. EMERGING MEDIA
- 48. #14: Train Your Staff EXAMPLE: EMPLOYEE TRAINING
- 49. Summary
- 50. “ One company that goes with this online- initiated flow is Ogilvy. ” THANK YOU! “ Ogilvy's digital specialist Brian Giesen outlined the best strategies for getting business results on social networking site Twitter. ” Brian Giesen Director | 360° Digital Influence “ 25 China Experts you should follow on Twitter… Thomas Crampton. ” Ogilvy PR p 61 2 8281 3853 e brian.giesen@ogilvy.com.au