Cause Branding and Community Building With Social Networking Tools
1. Cause Branding and Community Building With Social Networking Tools A Strategic Approach to Corporate Philanthropic Engagement Ed Nicholson, APR Director of Community Relations @TysonFoods http://www.facebook.com/TysonHungerRelief http://www.tysonhungerrelief.com
25. Reviewed and revised strategy in 2005 (w/ Mitchell Communications Group) Expanded partnerships Became more collaborative and outwardly focused Became more engaged, directly involved Started engaging stakeholders Team Members—104K in U.S. Customers Communities Elected officials
26. The Collaboration Challenge James E. Austin How Nonprofits and Businesses Succeed Through Strategic Alliances
27. Stages of Corporate/Non-Profit Partnerships The Collaboration Continuum* Philanthropic: Charity, Little Stakeholder Engagement/Relationships No Strategic Imperative, Minimal Expectations Transactional: Increased Understanding and Trust, Value Delivered, More Relationships, Expectations Integrative: “We” mentality, High Mission Mesh, Broad Strategic Fit, Deep Personal Relationships, High Employee Engagement *James Austin—The Collaboration Challenge
41. How can a broader set of organizational resources be applied? Not just cash: in-kind, people, functional expertise.
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43. The 4-step process is important Research—Knowing the landscape. Knowing the community. Knowing the issue. Listening ! Planning—Developing a strategy based on all factors, not simply organizational objectives. Execution—Are we employing effective tactics? Evaluation—Where are we? Is it where we want to be? What have we accomplished? ROI?
67. Engaging the hunger community Expanded Partnerships Share Our Strength—DC-based hunger relief org that raises money and provides strategic grants to hunger relief Feeding America—Nation’s largest network of food banks Lift Up America—Partnerships with professional and college sports teams and athletes in creating hunger and poverty awareness
106. Results: Mainstream media Events: 80 visual and engaging events Coverage: Quantitative: 40 million impressions, 260 stories including: Chicago Sun Times, Arizona Republic, New York Daily News, Richmond Times Dispatch, dozens of TV hits, online and special audience media Qualitative: Is our brand front and center? 98% positive tone 85% mention Tyson in the top third of the story 41% mention Tyson’s ongoing commitment to hunger relief Sales: Case volume increased 14.9% in test markets
109. Lessons learned Many of the same principals of community-building we discovered as we integrated into our own communities and the hunger community worked well with integrating into online communities. Listening Responding Engaging ContributingLeading
110. IMHO It’s difficult for agencies to develop community for us. We need to be part of the process when it happens. What they can do: Help create strategy. Help create content. Walk alongside as participants in the conversation. Use their credibility to support. If key agency people are not participating as thought leaders in the space, should they be advising you? They need street cred themselves. Takes time to build credibility and community. Can’t buy your way in. You can’t “control the message” (you never really could). But you can influence it. You can control what you say. Saying nothing speaks pretty loudly sometimes.
111. The tools will continue to evolve Relationships and reputations transcend and survive technology changes. There’s continuity in community.
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113. Utilize all of your resources, especially in-kind
114. Engage your stakeholders, especially your own employees—be a connector
115. Adopt a long-term vision--think beyond the campaign
121. Find and engage influencers—reward them for their engagement
122. Celebrate and archive your successesConnect with us http://www.tysonhungerrelief.com http://twitter.com/TysonFoods http://www.facebook.com/TysonHungerRelief http://youtube.com/TysonCommunity ed.nicholson@tyson.com