1. TYRA SIMMONS
RETAIL SALES LEADER
772 Point SoutH PARKWAY, JONESBORO, GA 30238
678-200-7665
tyratishounda@gmail.com
CORE COMPETENCIES
 Over a decade in communications external and internal customer management
 Self-motivated with exceptional communication and computer abilities.
 Conflict Resolution - the necessary skills to defuse escalations with exceptional skills in empathy.
 Multitasking ability - ability to uphold all inventory responsibilities while assisting customers,
building rapport, listening attentively, and rendering a solution to the customer. Relevant computer
skills (all Microsoft products and various network tools specializing in identifying issues with
CDMAGSM networks).
PROFESSIONAL EXPERIENCE
METRO PCS, ▪ Atlanta, GA
Retail Sales Leader July 2016 – Present
 Managed staff of 15+ employees, assigning individual specific duties to best meet the needs of business.
 Completing openclose procedures following safety guidelines. Providing CSR with daily sale stats, on-line
training's and upcoming sales.
 Training and coaching staff on appropriate methods to handling difficult and complicated sales.
Maintaining flexibility between client escalations and sales.
 Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and
efficiently.
 Serve as a liaison between customers, higher management and sales team.
 Adhered to all confidentiality requirements at all times.
METRO PCS, Atlanta▪ , GA
Inventory Specialist Oct 2015 – July 2016
 Ship/Receive devices, accessories, marketing materials and store supplies. Compile/order items needed in
store on a monthly basis. Accurately log all daily shipping and receiving orders.
 Notify customers of warranty replacements, secure the returned device until shipped. Recommended
new Products and Services to customers, resulting in an increase to monthly quotas.
 Secure Inventory, complete daily store inventory while finding ways to eliminate shrinkage. Priced and
replenished merchandise according to the Metro Plan layout.
 Remain compliant with marketing displays, secure live Demo's, and complete back office paper work.
Verify and file Excel usage to verify devices sold from inventory as well as returned per associate.
 Product knowledge of 20 plus phones with ability to train staff. Extensive trouble shooting of a wide
range of devices, processing necessary trouble tickets to identify network issues.
 Generating revenue marketing at community events. Worked closely with management to roll out new
procedures to sales team while managing in-store marketing

2.  Ensuring account security by verifying client accounts Providing coaching to peers on trouble shooting
devices and increasing sales.
 Completing openclose procedures (when needed) following safety guidelines. Providing CSR with daily
sale stats, on-line training's and upcoming sales.
 Training and coaching staff on appropriate methods to handling difficult and complicated sales.
Maintaining flexibility between client escalations and sales.
 Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and
efficiently.
 Serve as a liaison between customers, higher management and sales team.
 Adhered to all confidentiality requirements at all times.
METRO PCS, ▪ Decatur, GA
Retail Sales Leader Oct 2014 – Oct 2015
 Managed staff of 13 employees, assigning individual specific duties to best meet the needs of business.
 Completing openclose procedures following safety guidelines. Providing CSR with daily sale stats, on-line
training's and upcoming sales.
 Training and coaching staff on appropriate methods to handling difficult and complicated sales.
Maintaining flexibility between client escalations and sales.
 Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and
efficiently.
 Serve as a liaison between customers, higher management and sales team.
 Adhered to all confidentiality requirements at all times.
METRO PCS, ▪ Jonesboro, GA
Inventory Specialist Oct 2013 – Oct 2014
 Ship/Receive devices, accessories, marketing materials and store supplies. Compile/order items needed in
store on a monthly basis. Accurately log all daily shipping and receiving orders.
 Notify customers of warranty replacements, secure the returned device until shipped. Recommended
new Products and Services to customers, resulting in an increase to monthly quotas.
 Secure Inventory, complete daily store inventory while finding ways to eliminate shrinkage. Priced and
replenished merchandise according to the Metro Plan layout.
 Remain compliant with marketing displays, secure live Demo's, and complete back office paper work.
Verify and file Excel usage to verify devices sold from inventory as well as returned per associate.
METRO PCS, ▪ Atlanta, GA
Sales Associate/ Training Specialist Nov 2009 – Oct 2013
 Greeted clients in a timely fashion. Responding to all client inquires thoroughly and professionally.
Processing transactions rapidly and accurately.
 Product knowledge of 20 plus phones with ability to train staff. Extensive trouble shooting of a wide
range of devices, processing necessary trouble tickets to identify network issues.
 Generating revenue for the company by requesting referrals for additional sales. Worked closely with
management to roll out new procedures to sales team while managing in-store marketing.
 Assisting with open/closing duties by performing necessary cleanly duties as well as cash reconciliation.

3.  Ensuring account security by verifying client accounts Providing coaching to peers on trouble shooting
devices and increasing sales
 Used time efficiently when not serving clients to follow up verifying they were satisfied with
purchases. Cleaned and organized the store, including the checkout desk and displays.
Skills
Cash handling and management Goal-oriented
Exceptional time management skills Types 55 WPM
Excellent work ethic Strong conflict resolution skills
Natural leader Consistently meets sales goals
POS systems Knowledge Hourly shift management
Excellent customer service skills Bank deposit procedures
Personnel development Staff training and development
Opening and closing procedures Customer-oriented