This document discusses how mobile technology can help address citizen problems in smart cities. It identifies three main citizen challenges: relying on call centers, a lack of performance measurement and accountability, and not having simple information available when and where needed. It then demonstrates two smart apps: an issue reporting app that allows citizens to report problems and field agents to manage issues, and a transport app that provides transit information. Finally, it envisions how these types of apps could evolve to further improve city services and citizen experiences.

1. SMARTAPPSFORSMARTCITIZENS
CRAIGHECKRATH
Enabling citizens in the smart
city using mobile technology
Smart Apps for Smart Citizens

2. CITIZEN PROBLEMS
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3. CITIZEN PROBLEMS
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Challenge # 1: Call centres

4. CITIZEN PROBLEMS
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Challenge # 2: Measurement and
accountability

5. CITIZEN PROBLEMS
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Challenge # 3: Simple information when and
where they need it

6. CITIZEN REPORTING
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Demo # 1: Issue reporting

7. Slide 2

8. CITIZEN REPORTING – ADMIN SCREENS
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9. CITIZEN REPORTING – ADMIN SCREENS
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10. CITIZEN REPORTING – FIELD AGENT
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11. CITIZEN REPORTING – FIELD AGENT
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12. ISSUE MANAGEMENT MATURITY
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Levelofautomation
Maturity
No automation
Mobile incident reporting
Field agent management
Automated issue reporting
(IoT)
Predictive maintenance

13. TRANSPORT SOLUTIONS
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Demo # 2: Vayamoja

14. INTO THE FUTURE
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15. INTO THE FUTURE
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16. INTO THE FUTURE
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17. Thank You