4. EMPLOYEES2 Owners and Managers
Maria Carolina Haack (daughter)
&
Francys Hermida(mother)
Marketer
Mr.Haack
Baker
Santiago
Assistants
Ninoskia and Marta
5. 3
Started 2011 but stopped for awhile and restarted
in 2013
Entire business is controlled and managed by
family members
FAMILY BUSINESS
Pastries, bread, cakes, and caterings to consumers
MISSION
PRODUCTS
To reach all families in all different ocations such as
birthdays, parties, and reunions and provide high
quality pastries
WHEN
BUSINESS
1) El Pan de Mi Casa
6. NEW PRODUCT LINE Launched new product line
“Sugar Castle” in 2014
• Fresh
• Youthful
• Modern
BUSINESS
2) Sugar Castle
7. ABOUT COMPANY1
2 INDUSTRY ANALYSIS
PORTER’S FIVE FORCES MODEL
OPPORTUNITY FOR SUCCESS
3 SWOT ANALYSIS
4 MARKETING MIX
8. FIVE FORCES MODEL
1) Threat of Substitute
1
Many substitutes exist for bakery products
▶ Bakeries rely upon price and convenience to
keep individuals switching to a substitute or baking
what they need at home
9. FIVE FORCES MODEL
2) Power of Buyers
Buyers of the bakery industry: Supermarket, Convenience stores
▶ Large number of small bakeries are all competing
to find channels for their products.
▶ Buyers are able to command low prices and
discounts.
10. FIVE FORCES MODEL
3) Power of Supplies
Suppliers do not have
much negotiating power
▶ Bakeries can be affected by price swings of the
raw ingredients
▶ Changes are a result of global supply and
demand rather than suppliers’ negotiating
power
11. FIVE FORCES MODEL
4) Barriers to Entry
Barriers to entry in this industry are low
Economies of scale are not required for
success
Small businesses can enter the industry with a
relatively small amount of capital
Main determinants of a new bakery’s success
Sufficient distribution channels Brand recognition and loyalty
12. FIVE FORCES MODEL
5) Industry Rivalry
Many players in the bakery industry
Businesses have to compete on:
• Price
• Quality
• Differentiation
• Relationships with Key Suppliers
13. FIVE FORCES MODEL
5) Industry Rivalry - Competitors
CAKE SHOP 69
BAKERY SHOP 74PASTRY SHOP 46
CATERING 5
14. FIVE FORCES MODEL
5) Industry Rivalry - Competitors
SampsonDon Pan La Casa del Pan
DIVERSITY
QUALITY
PRICE
(HIGH)
FEATURE
Varied Products
Cafeteria Don Pan
Experts in all
types of cakes and
gourmet pastries
Family Business
Quality of Products
AWARENESS
16. Local Universities’ Cafeteria
• UCC
• UNICA
Convenience Stores
Small Supermarkets Company Meetings Personal Orders
BIG SUPERMARKET
OPPORTUNITY FOR SUCCESS
1) Expand Distribution Channels
19. SWOT
analysis
• Good quality of the products
• Good reviews from customers
• Reasonable prices
• Family Based Company
• Not so strong hierarchy
• Lack of Business Awareness
• Perishable Food
• Too Many Competitors
• Not so Convenience Location
• Lack of Appropriate Marketing
• Ability to Serve Different Groups
• Expansion of Product Lines
• Expansion of the Distribution
Channels
• Extension of Bakery Stores
• Extreme Competitions
• Lower Prices of Competitors
• Change in the Bakery Market
• Not so Convenience Location
• Less Consumption
S w
O T
EL PAN DE MI CASA1
20. SUGAR CASTLE2
SWOT
analysis
• Ability to Attract More Customers
• Unique Products
• Cost Advantage
• Lack of Positioning
• Lack of Promotion
• Lack of Brand Recognition
• Customer Confusion Problems
• New Attractive Products
• Alliance with other companies
• Price Advantage
• Seasonal Opportunities
• High Competition
• Increase of Cost of Ingredients
• Failure of Word of Mouth
S w
O T
25. PLACE
Distribution Channels
Order in person
→ Pick up
products in
person→ Take
products
Order by phone
→ Pick up in
person→ Take
products
Allocate to
retailers→ Pick
up products in
the retailers→
Take products
Order by
Internet→ Pick
up in person→
Take products
26. 4 PROMOTION
1) Online – Social Media
• Rapid thought sharing and opinion offering
• Customer trends for quicker mapping with social media
• Opportunities to save money
• Viable, lower-cost alternatives to some traditionally
expensive research methods
31. PROMOTION
Online – Email
The most effective direct marketing promotions
Timely and Powerful communications with people
With email marketing, the business can always stay in touch
with its customers. Picture and details about your product
can easily be sent to the customers once a month.
33. PROMOTION
Offline – Business Cards
The most powerful and inexpensive marketing tools
• Help people to remember its business
• Tiny form of advertising
A well-designed card will serve an effective and powerful
advertising or marketing weapon in your arsenal
34. PROMOTION
Offline – Corporate Social Responsibility
Corporate Social Responsibility: An effective marketing tool to
strengthen the organization's’ performance through a better image
FREE Backing Classes
Ongoing learning opportunities
&
Preparing diverse individuals for
career opportunities
35. Through this kind of CSR:
• Increase customer retention
• Develop and enhance relationships with customers, suppliers and
networks, attract
• Retain and maintain a happy workforce,
• Differentiate from the competitors,
• Improve the business reputation and standing and most importantly
• Build positive image about the business
• Help build stronger brand.