Howard Bashford talking about customers who do not use the internet and how to encourage them to access the benefits of being online.

1. Meeting the needs of our customers

3. 65% of over 65 year olds do not have internet access

4. Home and housing associations

6. What is the key driver Motivation

7. Inspire customers

8. Engage customers

11. Engage customers

14. safe accessible intergenerational e-inclusion 12 © Mobilelite Ltd. All rights reserved.

18. become a Digital Champion

19. Working with partners UK Online Centres BBC Corporates Voluntary Groups Schools and associations Individuals Local authorities

20. Create initiatives Go ON Pass IT On Give an Hour Go ON Leeds Go ON Adopt

21. inspire show set up donate at work or school