Workforce Management & BPM Integration

Robert M. Shapiro Senior Vice President: Research Global 360 SessionTitle: Workforce Management & BPM integration

Overview ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],

Analytics Architecture Participants, UDFs, XPDL Publish AE Relational Database Events OLAP and DataMining Databases Process Analysis Engine Queries Context Data Client Staging and Event Queue Tables Fact and Dimension Tables Process Engine Administration Controls Analysis Engine Exposes UDFs Triggers Cube Processing Monitors DBs Web Service Business Operations

OVERVIEW OF SIMULATION ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],

Incoming Work ,[object Object],[object Object],[object Object],[object Object],

Resources, Roles and Shifts ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],

Activity Details ,[object Object],[object Object],[object Object],[object Object],

Simulator Outputs ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],

Output Example: To-Be Staff Utilization

Scheduler ,[object Object],[object Object],[object Object],

Output Example: To-Be Work In Progress

Scheduling Algorithm ,[object Object],[object Object],[object Object],

Fit of a Schedule ,[object Object],[object Object],[object Object],

Scheduler Inputs ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],

Employee Data, Roles and Work Hour Requirements

Match Resource Supply to Workload Demand

Wholesale Lock Box Case Study ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],

Overview of Process Hierarchy ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],

Process Hierarchy (continued) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],

Current Productivity ,[object Object],[object Object],[object Object],[object Object]

Model FTE Requirements ,[object Object],[object Object]

First Wave Opportunity ,[object Object],[object Object]

Second Wave Opportunity ,[object Object],[object Object]

Summary of Opportunity ,[object Object],[object Object],[object Object]

Typical pattern of Use ,[object Object],[object Object],

Schedule ,[object Object],[object Object],

Simulate ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],

Thank You! ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],

Workforce Management & BPM Integration

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Workforce Management & BPM Integration