1. Tracy Duttkin
325 Julia St • Key West, FL 33040
516-776-4372 • TDutts10@gmail.com
PROFESSIONALASSETS
 Proficientprojectmanagementskills
 Able tomanage multiple projectssimultaneously
 Thrive inhigh-pressure,driven environments
 Detail-orientedandorganized
 Skilledatproblem-solvingandtrouble-shooting
 Exceptional interpersonal andstrongleadershipskills
 Independent,adaptable,andself-directed
 Excellentverbalandwrittencommunicationsskills
PROFESSIONALEXPERIENCE
North Shore LIJ Health System- Stern and Orzac Centersfor Rehabilitation 01/09 – 04/2015
InformationSystemsManager
 Oversee InformationSystemneedsandfulfill sitemanagerresponsibilitiesacrosstwoextendedcare rehabilitation
facilities(249 bedsand120 beds,approximately400 users)
 Main point-of-contactonall IT-relatedmatters andprojects fortworehabfacilities;liaisebetweenHealthSystem
OCIO,facilityAdministration,ISDepartment,HelpDesk,vendors,andendusers
 Manage various projects acrossmultiple systemsforpatientcare,regulatory,dailybusiness, examplesinclude:
 ePrescribe- Implementingasystemforelectronicprescribingof controlledsubstances-NYlaw due,3/27/15
 ElectronicMedical Record(EMR)- selectinglongtermcare EMR compatible withhealthsysteminpatientsystems
 Meaningful Use- Implementsecure DirectMessagingsystemtotransmitContinuityof Care Document (CCD)
 ADL Data Systems(Registration/Billing)servermove,majorsystemupgrade,ICD10testing,monthlyupgrades
 Omniview Pharmacysystemimplementation viaOmnicare resultingina15% cost saving and improvedquality
 HealthMax Rehabsystemimplementation viaHealthProvendortoimprove clinical outcomesand revenue
 HL7 ADT interface toexchange datafromregistration systemtorehabsystemtoimprove dataefficiency
 Annual ComputerRefreshProjecttoreplace out-datedcomputerswithnew
 Implementinnovativeandtechnological strategiestoimprove workefficienciesandreduce error,examplesinclude:
 Lead initiative toautomate billingprocessformonthlylaboratorycharges,previouslyenteredmanually.
Decreased man-hoursfrom4days to 2 hoursand reducedpotentialbillingerrors.
 Improvedinformationworkflow throughinnovativeuse of networkarchitecture. Developedsystemto share
patientdatainter-departmentallytoimprove patientcare,billable rehabservicesandincrease revenue.
 Establishedadocumentmanagementprocessfor clinical documentsacross 8 nursingunitstostandardize
documents,simplify electronicdocumentstorage andaccess,versioncontrol,andimprove efficiency.
 Lead the modificationandautomatedtimelydeliveryof vital labreports toclinicianstoimprove patientcare
 Manage informationtechnologyportionof constructionprojects acrosstwofacilities;budget equipmentcostsand
supervise implementationof computer,network, phone,andXerox installations/relocations,examplesinclude:
 Constructiontoadd two nursingunitstotaling58 beds,rehabilitationgymexpansionfrom2,200 to 3,500
square feet,includingconstructionof eightnew officesandnumerousworkstations,$3.5millionbudget
 Renovationof occupational andphysical therapygymnasiumstoincrease treatmentspace by900 square feet;
addednumerous therapistworkstations,$550k budget
 SystemAdministratorformultiple systems:coordinate,schedule,andtracksystemupgrades, create andruntest
scripts, write technical documentation, provide usertraining,determine projectspecifications, andresolve issues
 BusinessAnalystfunctions;gatherIT/business requirements,review workflows, technical compatibility,improveusability
 Manage day-to-dayinternalclientinteraction,provide usersupport,training,runreports,andmanage userexpectations
 Effectivelycommunicate relevantIT-relatedinformation,trainingmaterial,and statusupdatestosuperiorsandclients
 Service line LeadforHealthSystemAdministrative Policy&Proceduresmanagementacross 3 Rehabilitationfacilities
EclipsysCorp - Nassau UniversityMedical Center 11/08 - 12/08
SunriseElectronic Medical Record ImplementationGo-LiveSupportVolunteer
 Providedon-site CommandCentersupportforSunrise ClinicalManagerimplementationgo-live activation
 Managed issueslogforissue tracking,resolution,systemimprovementsandhistoricalpurposes
 FacilitatedGo-Live Hotlinetoreceive usercalls,troubleshootissues,resolve,orroute accordingly
 Providedusertrainingandapplicationlearningmaterial

2. EclipsysCorp - North Shore Long Island JewishHealthSystem 02/07 - 11/08
Project Manager
 ProjectManager leadingthe planning,scheduling,coordinationanddeliveryof infrastructure andinformationsystem
projects acrosshospital system.Highlightsinclude:
 NetworkRefreshProject(annual)- completedthe upgrade andreplacementof Ciscohardware coveringeighty
siteswitha $2 millionbudget. Projectwascompletedsuccessfullyontime andonbudget
 WirelessInstallProject- installedwirelessinfrastructure ineighthospitalswith$1millionbudget
 CoordinatedClaritysoftware implementationprojectonbehalf of PMO;providedusertrainingandsupport
 Formson DemandImplementation- deployedprinters,createdelectronicformslibrary,providedusertraining
 Collaboratedandcommunicatedwithclients,administration,andIT personnel tofacilitate projectinitiatives,
minimize negativeimpact,resolve criticalissues,risks,andmaintainedbudgets
 Createdprojectplanstomanage tasks,resources,budget,risksanddeadlines
 Managed projectstatus,approvals,andchanges. Communicatedstatustostakeholdersanduppermanagement.
 Oversawhiredcontractors,provideddirectiononprojects,andmanagedcontracts
 Nurturedrelationshipswithprojectsponsors,ITexecutives,stakeholdersinvarioushealthcare roles,andresources
 Mitigatedriskbyidentifying,escalatingandresolvingissuesandutilizedChange ManagementSystem
Rapid SolutionsGroup 04/03 - 02/07
ClientServices Manager/ProjectManager
 Managed clientrelationshipswithdesignatedFortune500 healthcare accountsincluding:Pfizer,Merck,Eli Lilly,
Empire Blue CrossBlue Shield, andArgusHealthSystems
 Collaboratedwithexternalpartnersandvendorstoexecute programinitiativesandmeetestablisheddeadlines.
Partnersincluded:claimsprocessing,designagencies,call-centers,mail-centers,webhosts,papermanufacturers,
directmail & printvendors
 Managed teamof Account AdministratorsandAccountCoordinators thatprovidedcomprehensive supportfordigital
printmarketingandfulfillmentof personalizeddirectmarketingmaterial
 Contributedtothe overall developmentof the productvisionandstrategy. Proposedbusinesscasesforproduct
featuresbasedonanalysisof customerneeds andtrends
 Monitoredprogramprogressand reportedstatus,analysisof trends,pricing/contractparameters,andoperational
situationsto uppermanagement
 Effectivelyworkedtoresolve technical andmanufacturingissueswithclients/partnersandinternally
 CollaboratedwithSalesTeamtodevelopnew businessstrategies,obtainnew clientsandgrow existingopportunities
 Lead cross-functional teams acrossprojectlifecycle:InformationTechnology,Graphics,Digital Print,Operations, &QA
 Acceleratedin businessanalysisfunctions;identified operational needsandopportunitiestoimprove processesand
technical efficiencies, developedandinstitutedbusinessrequirements,technical requirements,anduserworkflows
 Wrote and distributedtechnical andfunctional documentation,thentrainedstaff accordingly.
 ProjectManager forprogram implementations,digital printmarketingprojects,productcampaigns,enhancements
and innovations.Managedprojectsfromconceptionthroughimplementationincluding:scope, design,budget,
contracts, scheduling,vendors,technology,andproduction
 Multiple ancillaryduties- invoicing,accountreceivable,reporting,oversaw manufacturing,fulfillmentdesign,
order/receivestockmaterials,trouble shoottechnical issues,financial reporting,salessupport
South Nassau CommunitiesHospital 01/02 - 04/03
Corporate ComplianceCoordinator
 Monitoredoperational procedures,internalaudits,reviewsandresearchedregulationsforhospitalwide compliance
 Executedcompliance-relatedsystemprojects,enhancements&developedinternalcontrol processes
 Primaryliaisonforall compliance-relatedenhancements
 Reportedcompliance statustoBoardof Directors quarterly
 Identifiedcompliance/privacyissues,analyzed&devisedeffective resolutionsforprocedural implementation
 Proactivelyconstructed andimplemented policy&procedurestopreventcompliance issues,andimprove operations
 Communicatedall of the above,interdepartmentallytoensure improvedoperationsandcompliance
 HIPAA andPrivacy SteeringCommitteeLeader.Leadeducational programtotrain staff on HIPPA andPrivacy
regulations,conductedgapanalysis,environmental assessments,andresolved issuestobe HIPAA compliant
 Generatedreports,analyses,anddocumentationfor compliance assurance andfinancial management

3. J.C. Estimating,Inc. 05/98 - 01/02
Executive OfficeManager
 Managed office,supervisedstaff andimplemented administrativeprocesses
 Strategizedtoimprove corporate performance
 Executedpayroll reports,billing,accountspayable/receivable,contractadministrationandaccountingprograms
 Customizedpayrollreportingandinvoicingandestimatingfunctions
 Performedhumanresource functionsincluding:benefitadministration,personnel issues,trainingandnewhires
 Administeredoffice procedures,plannedcorporate eventsandarrangedtravel
Endoscopy Specialists,Inc. 04/97 - 04/98
Account Manager
 Managed accountsat assignedsitesacrossmultiplehospitals
 Identifiedkey stakeholdersandinitiativeswithinestablishedhealthcare customers
 Servedasthe frontline tocustomerservice
 Developedandmaintained keyrelationshipswith all levelsof the accountincludinghospital administration
 Sharedinformationwithcustomersonnewideas
 Establishedandmanagedmultiplelayersof relationshipswithinthe hospital environment
 Designedandimplementedpolicy&procedure governingequipmentutilization,maintenance andinventory
 Providedguidance andtrainingtosurgeonsand nursesregardingendoscopicequipmentduringsurgical procedures
 Providedtechnical supportforvarioussurgical mechanismsinthe operatingroom duringsurgery
 Conductedregularupdateswithmanagement
 PromotedtoAccountManager from SalesTechnicianwithinfirst4monthsof employment
EDUCATION
Long IslandUniversity-C.W.Post- Brookville,NY- BA, Psychology,CumLaude, 1997
Universityof Wisconsin-Madison- Undergraduatestudy
PROFESSIONALEDUCATION & SKILLS
 InformationShare project- Acknowledged at “NSLIJAfternoonof Innovation”awardceremony, 2012
 Lab ReportImprovementProject- Acknowledged at“NSLIJAfternoonof Innovation”awardceremony,2011
 AppointedMemberof NSLIJHighPotentialProgramforEmergingLeaders,2010-2011
 ProjectManagementTrainingCourse:ProjectManagementInstitute, 2007
 Essentialsof ProjectManagement- VillanovaUniversityCertificate, 2007
 Six SigmaBlackBelt:VillanovaUniversityCertificate,2006
 Six SigmaGreenBelt:VillanovaUniversityCertificate,2006
 Critical ChainProjectManagementTraining,2006
 Dale PrimerLeadershipTraining,2006
 Knowledgeof basicdesignapplicationsandgeneraldesignprocedures
 Marketingknowledge:print,mail, fulfillment, web,call-center
 ComputerExperience:ADLDataSystems(integratedclinical financial andregistrationsystem forlongtermhealthcare) ·
Allscripts SunriseClinical Manager(acute care ElectronicHealthRecord(EHR) · AllscriptsReferral Managementsystem
(refer/admitpatientsfromacute tosub-acute)· Omniview (pharmacysoftware) ·HealthMax (cloud-basedtherapy
managementsystem)· MedAlliesMail DirectMail (MeaningfulUse product)·CA Service Desk ·eProcurement(Oracle
procurementsystem) · CernerMillenium (Labs) ·Apple products(iPhone/iPad) ·Kronos ·Invision(SiemensMedical
Solutionshospitalregistrationsystem) · iLearn(staff educationtrainingandmanagementsystembyLearnsoft) ·
Sharepoint·ClarityPMSoftware ·PressGaney(performance improvement) ·MS Office (1997 & 2003) · Visio· Open
Work Bench· ConcertoPMSoftware · Eclipse PMSoftware ·AS 400/PIMS (digital printdesign)