1. Twitter A one hour simple guide 1 Copyright © 2011 Biback Ltd. All rights reserved

2. Did you know.... Since its creation in 2006, Twitter has gained popularity worldwide and currently has more than 100 million users 2 Copyright © 2011 Biback Ltd. All rights reserved

3. Agenda What is Twitter Setting up an account Following /Finding people to follow Hash Tags Lists Pictures & Links Consolidation Tools Privacy 3 Copyright © 2011 Biback Ltd. All rights reserved

4. Twitter is….. A way to send messages to your friends and relatives A way to share information and links A way to comment on TV shows If email is one to one, Facebook is one to many, Twitter is one to the world 4 Copyright © 2011 Biback Ltd. All rights reserved

5. www.twitter.com 5 5 Copyright © 2011 Biback Ltd. All rights reserved

6. Profile On your Home page between Home and Messages You can limit your tweets to approved followers 6 Copyright © 2011 Biback Ltd. All rights reserved

7. Searching Use to find out who is twittering about your chosen subject. 7 Copyright © 2011 Biback Ltd. All rights reserved

8. Following and Followers Following Click on a name then click Follow Followers Anybody who clicks on your name, unless you choose to Approve followers. 8 Copyright © 2011 Biback Ltd. All rights reserved

9. Definitions Replies A reply to a tweet that everyone can see. Start the message with the persons name.@TonyC_UK Direct Messages A message that only the person you address it to can see. Start the message with D. DTonyC_UK ReTweets Passing on a Tweet to your followers. Click on the Retweet link. 9 Copyright © 2011 Biback Ltd. All rights reserved

10. HashTags Identified by a # symbol in front of the word e.g. #BBC Use one or two only per tweet. Used to categorise your tweet Will show up in searches for that word 10 Copyright © 2011 Biback Ltd. All rights reserved

11. Lists Enable you to manage groups of people that you follow Enable you to filter the column you are viewing So you have your lists, other peoples lists that you also follow and lists that follow you To create a list use this Icon on your profile page then add people to it 11 Copyright © 2011 Biback Ltd. All rights reserved

12. Pictures and Links Pictures Use a service like Twitpic.Com Links URL’s are often more than 140 characters so shorten them with a service likeTinyURL.Com 12 Copyright © 2011 Biback Ltd. All rights reserved

13. Consolidation Tools Pro’s Built in URL Shortening Built in Picture handling Multiple channels (Facebook, Twitter, LinkedIn) Multiple columns Con’s Resource hungry High price tag for Enterprise use Overwhelming Examples CoTweet , Hootsuite , Tweetdeck 13 Copyright © 2011 Biback Ltd. All rights reserved

14. Privacy In coming Only follow people you know or trust Out Going Use Direct Message for 1 to 1 Use Reply to achieve carbon copy effect Edit profile to allow only approved followers and to suppress your tweets from searches 14 Copyright © 2011 Biback Ltd. All rights reserved

15. Q & A 15 Copyright © 2011 Biback Ltd. All rights reserved

16. Twitter Practical Scenario We are going to use Twitter to see what people are saying about BBC’s Question Time 16 Copyright © 2011 Biback Ltd. All rights reserved

17. About Biback Ltd A range of training and consulting services. Anywhere between Poole and Portsmouth Tony Carpenter – Director 07770 332161 Tony.Carpenter@BIback.co.uk www.BIback.co.uk Facebook LinkedIn 17 Copyright © 2011 Biback Ltd. All rights reserved

18. Leaving Customer Feedback – on Facebook Sign into Facebook Search for Biback Post on Biback’s wall Share Sign out 18 Copyright © 2011 Biback Ltd. All rights reserved

19. Leaving Customer Feedback – by email Sign into your email account Compose Mail To Tony.Carpenter@BIback.co.uk Send Sign out 19 Copyright © 2011 Biback Ltd. All rights reserved

20. Leaving Customer Feedback – BY Snail Mail Assemble writing paper pen and envelope To Biback Ltd PO Box 7501 Christchurch BH23 9HA Post 20 Copyright © 2011 Biback Ltd. All rights reserved

21. Leaving Customer Feedback – on LinkedIn Sign into LinkedIn Search in People for Tony Carpenter Chose Recommend this person Choose Service Provider Send Sign out 21 Copyright © 2011 Biback Ltd. All rights reserved

22. Leaving Customer Feedback –on Twitter Sign into Twitter Click on New Tweet Start the tweet with @TonyC_uk Add your comment Tweet Sign out 22 Copyright © 2011 Biback Ltd. All rights reserved

23. Twitter A one hour simple guide 23 Copyright © 2011 Biback Ltd. All rights reserved