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School of Management 301-003
Team Mason
Mohamud Aden
Minh Huynh
Luis Guillen
Ryan Wilson
Thang Nguyen
Nhung Do
“Developing long term financial success through the innovation of
tourism and providing our customers with the unforgettable vacation
experience of a lifetime”
Purpose: Help stimulate economic growth in Costa Rica while providing
substantial financial returns for investors

Problem: Costa Rica currently suffers from a reduction in tourism which is a
68% of Gross Domestic Product

Need: New attraction that reintroduces Costa Rica to its former tourist volume

Solution: Pariso Resort, a tourist attraction and vacation experience unlike
anything else
•People
   • Large European population
   • Spain primary origin country
   • 10%-15% Nicaraguan
   • 3% Jamaican immigrant
   • Non materialistic lifestyle
   • Often only one car per family
   • Rely on bus for transportation
•Language
   • Mainly Spanish
   • Secondary English




                                      Remax, www.tamarindochris.com, Costa Rica Real Estate
•Government
  • Democratic Republic
  • Constitutional checks and balances
  • No military, only:
    •   Domestic security
    •   Police
  • Very strict laws
    •   Alcohol
    •   Drunk driving
•Social
   • One of best and safest places to live
   • Unique dress codes – often similar to U.S
   • Entertainment
          •   Music
          •   Dance
          •   Sport
          •   Movies
   • Friendly
      •   Costa Ricans known as “TICOS”
      •   Welcome visitors
      •   Identified as “Pura Vida” – “People full of happy life”
   • Mainly Catholic
      •   Freedom of religion
   • Multicultural society
      •   High standards of life and education
•Seaside resort
•Key attraction – Private beach
•Entertainment
    •   Indoor/outdoor swimming pools
    •   Scuba diving
    •   Casino
    •   Various recreational sports (Large Golf course)
    •   Night life attractions
•Services
    •   Spa
    •   Fitness
    •   Training sessions
    •   Certifications
    •   Fine dining
•Benefits
   • Potential for great investor returns
   • Competitive
   • Multiple sources of revenue
   • Strong demand for accommodations in tourism industry
   • Attractions for wide variety of tourists
     •   Designed to fully occupied year round

                                                 Equal Housing Opportunity, Property Counselors Management Group,
                                                 pcmgonline.com
•Top: Functional Structure
•Divisional Structure
•More Formal Structure at Top
•Divisional Structure Helps Company Adjust to Change in Market
•Employees are Job Focused
•Help Meet Customer Needs
Board of Directors

  Business
Development
                                                      CEO
                                                                                          Finance

 Advertising

                                                                                Payroll
                                                                                            Accounting
               Lodging
                              Operations

                                                            Planning and
                                                            Development
                                                Culinary
                  PE
                              Security
                                                                        New
                                                                       Market
                   Food and
                   Beverage        Events and
                                                             HR         Area

                                   Scheduling
Board Of
     Directors




     CEO



  Departments



   Divisions


Management Team


  Employees
•Appointed By Investors
•Approve All Pay for Employees
•Set Policies
•Approve all Financial Decisions
•13 Directors
•Set own Salaries
Reports Directly to
Board

   Manages Company
   Departments

      Oversees Major
      Operations of Company
•Four Major Departments
•Closer interactions with Customers
•More Flexible to Change in Market
•Business Development
•Planning and Development
•Finance
•Operations




                                      Stock Illustration Source, Illustration Source, www.illustrationsorce.com/stock
•Managers Report to Head of Departments
•Overall Operations of Hotel
•Centralized Focus on Division Goals
•Competition Among Divisions
•Closer Customer Focus
•Employees Specialize in Job




                                       Base Block Software, www.baseblock.com
Financial Information
Initial Costs
$20,000,000
$18,000,000
$16,000,000
$14,000,000
 $12,000,000
$10,000,000
  $8,000,000
  $6,000,000
  $4,000,000
  $2,000,000
          $0
$8,000,000.00
$7,000,000.00
$6,000,000.00
$5,000,000.00
$4,000,000.00
$3,000,000.00
$2,000,000.00
$1,000,000.00
          $-
                Year 1   Year 2   Year 3   Year 4   Year 5
Financial Information
 Projected Yearly Revenues


$25,000,000.00


$20,000,000.00


$15,000,000.00


$10,000,000.00


 $5,000,000.00


           $-
                 Year 1   Year 2   Year 3   Year 4   Year 5
$14,000,000.00
$12,000,000.00
$10,000,000.00
$8,000,000.00
$6,000,000.00
$4,000,000.00
$2,000,000.00
           $-
                 Year 1   Year 2   Year 3   Year 4   Year 5
•Marketing mediums                                              Twitter

  • Television – U.S, Canada, Europe              FaceBook

  • Radio – Costa Rica, U.S, Canada
  • Billboard – Costa Rica, U.S, Canada, Europe              Google
  • Bus side advertising – Costa Rica, Europe
  • Online advertising – U.S
    •   FaceBook
    •   Google
    •   Yahoo
    •   Twitter
                                                     Marketing
•Target markets
   • Costa Rican locals
   • U.S tourists
   • Canadian tourists
   • European tourists
•SWOT Analysis
   • Strengths
     • Competitive Pricing
     • Potential for great profits

   • Weaknesses
     • New business
     • Initial investments

   • Opportunities
     • Expansion

   • Threats
     • Other popular resort areas
     • Other new entries in resort business
Promotion
                                                        Place

                                                Price
•Product
   • Unique resort experience
•Price                               Product
   • Competitive pricing
   • Customer incentives
   • Beat any comparable resort price by 5%
•Place
   • Along Caribbean in the city of Puerto Rimon
•Promotion
   • 5% new customer discount
   • Loyalty program – 5% cash back on future stays
   • Transfer customer program – 2 free VIP passes
   • Referral program – 10% off referrer entire stay
•Construction permit - licensed architect or engineer
•No construction in public zone
   • Restricted zone limited to three stories
   • Intermediate zone – up to five stories
   • Internal zone – up to eight stories
•Tourists from certain countries – 90 day stay without visa
•Tourists from other countries – 30 day stay without visa
•All other tourists must obtain visa from Costa Rican Embassy
•Questions?


•Please contact for further information no later than
05/07/2011

•Contact Information
   • Ryan Wilson – rwilso14@parisoresorts.com
   •   Cell - (703) 123-4567
Background Note: Costa Rica. (2011, February 10). Retrieved April 12, 2011, from U.S Department of State:
            http://www.state.gov/r/pa/ei/bgn/2019.htm

Bainbridge, R. (2010). Retirement Costa Rica. Retrieved April 8, 2011, from Bargain Real Estate in Costa Rica:
              http://www.retirement-costa-rica.com/bargain-real-estate-in-costa-rica/index.php

Business by the numbers: Hotel revenue. (2011, February 7). Retrieved April 8, 2011, from San Marcos Mercury:
              http://smmercury.com/17722/business-by-the-numbers-hotel-revenue/

Costa Rica. (2010). Retrieved March 15, 2011, from Costa Rica: http://www.costarica.com/business/numbers-&-
              statistics/salary/

Costa Rica. (2010). Retrieved April 11, 2011, from Costa Rica: http://www.costarica.com/real-
              estate/information/building-a-house/the-building-process/

Costa Rica Real Estate Service. (2010). Retrieved April 11, 2011, from Buying or Building Your Costa Rican Dream
             Home: http://www.costaricarealestateservice.com/resource_center/dreamhome.asp

Costa Rica Travel Tips. (2002). Retrieved April 12, 2011, from Costa Rica - Ecotourism: http://www.costarica-
              ecotourism.com/Costa-Rica-Travel/traveltips.htm
Gamage, P. (2010, june 10th). Costa Rica Culture. Retrieved April 20th, 2011, from Tourism info:
http://www.tourism.co.cr/costa-rica-art-and-culture/costa-rica-cultural-heritage/costa-rica-culture.html

Grewal, D. (2007). Marketing. New York: McGraw/Irwin.

Heizer, J., & Render, B. (2011). Operations Management. Upper Saddle River, New Jersey: Pearson Education Inc.

Hotel Online. (2010). Retrieved April 8, 2011, from Hotel Insurance Expense: Minor Cost, Major Concern; :
              http://www.hotel-online.com/News/PR2005_2nd/Jun05_InsuranceExpense.html

Hotel Online. (2010). Retrieved April 8, 2011, from Hotel Maintenance Creep: Nuts, Bolts, and Bodies :
              http://www.hotel-online.com/News/PR2006_3rd/Aug06_HotelMaint.html



Lytle, T. (2011). Labor Laws and Policy - Costa Rica. Retrieved March 15, 2011, from The REAL Costa Rica:
                http://www.therealcostarica.com/costa_rica_business/costa_rica_labor_law.html

Minimum Wage In Costa Rica To Rise 2.63% On January. (2010, October 22). Retrieved March 15, 2011, from
          Insidecostarica: http://www.insidecostarica.com/dailynews/2010/october/22/costarica10102204.htm
New Law Regulates Coastal Development in Guanacaste, Costa Rica. (2010, April 10). Retrieved April 12, 2011, from
            costaricapages: http://www.costaricapages.com/blog/business/guanacaste-land-regulations/829

Petersen, R. A. (n.d.). The Legal Guide to Costa Rica. Retrieved April 12, 2011, from infocostarica:
              http://www.infocostarica.com/legal/buying3.html

Weaver, D. B. (1999, September 10). Magnitude of ecotourism in Costa Rica and Kenya. Retrieved April 20, 2011, from
Science Direct: http://www.sciencedirect.com/science?_ob=ArticleURL&_udi=B6V7Y-3XCFMTV-
3&_user=650615&_coverDate=10%2F31%2F1999&_rdoc=1&_fmt=high&_orig=gateway&_origin=gateway&_sort=d&_do
canchor=&view=c&_acct=C000035118&_version=1&_urlVersion=0&_userid=650615&md5=8868d66

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Pariso resort som 301 final

  • 1. School of Management 301-003 Team Mason Mohamud Aden Minh Huynh Luis Guillen Ryan Wilson Thang Nguyen Nhung Do
  • 2. “Developing long term financial success through the innovation of tourism and providing our customers with the unforgettable vacation experience of a lifetime”
  • 3. Purpose: Help stimulate economic growth in Costa Rica while providing substantial financial returns for investors Problem: Costa Rica currently suffers from a reduction in tourism which is a 68% of Gross Domestic Product Need: New attraction that reintroduces Costa Rica to its former tourist volume Solution: Pariso Resort, a tourist attraction and vacation experience unlike anything else
  • 4. •People • Large European population • Spain primary origin country • 10%-15% Nicaraguan • 3% Jamaican immigrant • Non materialistic lifestyle • Often only one car per family • Rely on bus for transportation •Language • Mainly Spanish • Secondary English Remax, www.tamarindochris.com, Costa Rica Real Estate
  • 5. •Government • Democratic Republic • Constitutional checks and balances • No military, only: • Domestic security • Police • Very strict laws • Alcohol • Drunk driving
  • 6. •Social • One of best and safest places to live • Unique dress codes – often similar to U.S • Entertainment • Music • Dance • Sport • Movies • Friendly • Costa Ricans known as “TICOS” • Welcome visitors • Identified as “Pura Vida” – “People full of happy life” • Mainly Catholic • Freedom of religion • Multicultural society • High standards of life and education
  • 7. •Seaside resort •Key attraction – Private beach •Entertainment • Indoor/outdoor swimming pools • Scuba diving • Casino • Various recreational sports (Large Golf course) • Night life attractions •Services • Spa • Fitness • Training sessions • Certifications • Fine dining
  • 8. •Benefits • Potential for great investor returns • Competitive • Multiple sources of revenue • Strong demand for accommodations in tourism industry • Attractions for wide variety of tourists • Designed to fully occupied year round Equal Housing Opportunity, Property Counselors Management Group, pcmgonline.com
  • 9. •Top: Functional Structure •Divisional Structure •More Formal Structure at Top •Divisional Structure Helps Company Adjust to Change in Market •Employees are Job Focused •Help Meet Customer Needs
  • 10. Board of Directors Business Development CEO Finance Advertising Payroll Accounting Lodging Operations Planning and Development Culinary PE Security New Market Food and Beverage Events and HR Area Scheduling
  • 11. Board Of Directors CEO Departments Divisions Management Team Employees
  • 12. •Appointed By Investors •Approve All Pay for Employees •Set Policies •Approve all Financial Decisions •13 Directors •Set own Salaries
  • 13. Reports Directly to Board Manages Company Departments Oversees Major Operations of Company
  • 14. •Four Major Departments •Closer interactions with Customers •More Flexible to Change in Market •Business Development •Planning and Development •Finance •Operations Stock Illustration Source, Illustration Source, www.illustrationsorce.com/stock
  • 15. •Managers Report to Head of Departments •Overall Operations of Hotel •Centralized Focus on Division Goals •Competition Among Divisions •Closer Customer Focus •Employees Specialize in Job Base Block Software, www.baseblock.com
  • 16. Financial Information Initial Costs $20,000,000 $18,000,000 $16,000,000 $14,000,000 $12,000,000 $10,000,000 $8,000,000 $6,000,000 $4,000,000 $2,000,000 $0
  • 18. Financial Information Projected Yearly Revenues $25,000,000.00 $20,000,000.00 $15,000,000.00 $10,000,000.00 $5,000,000.00 $- Year 1 Year 2 Year 3 Year 4 Year 5
  • 20. •Marketing mediums Twitter • Television – U.S, Canada, Europe FaceBook • Radio – Costa Rica, U.S, Canada • Billboard – Costa Rica, U.S, Canada, Europe Google • Bus side advertising – Costa Rica, Europe • Online advertising – U.S • FaceBook • Google • Yahoo • Twitter Marketing
  • 21. •Target markets • Costa Rican locals • U.S tourists • Canadian tourists • European tourists •SWOT Analysis • Strengths • Competitive Pricing • Potential for great profits • Weaknesses • New business • Initial investments • Opportunities • Expansion • Threats • Other popular resort areas • Other new entries in resort business
  • 22. Promotion Place Price •Product • Unique resort experience •Price Product • Competitive pricing • Customer incentives • Beat any comparable resort price by 5% •Place • Along Caribbean in the city of Puerto Rimon •Promotion • 5% new customer discount • Loyalty program – 5% cash back on future stays • Transfer customer program – 2 free VIP passes • Referral program – 10% off referrer entire stay
  • 23. •Construction permit - licensed architect or engineer •No construction in public zone • Restricted zone limited to three stories • Intermediate zone – up to five stories • Internal zone – up to eight stories
  • 24. •Tourists from certain countries – 90 day stay without visa •Tourists from other countries – 30 day stay without visa •All other tourists must obtain visa from Costa Rican Embassy
  • 25. •Questions? •Please contact for further information no later than 05/07/2011 •Contact Information • Ryan Wilson – rwilso14@parisoresorts.com • Cell - (703) 123-4567
  • 26. Background Note: Costa Rica. (2011, February 10). Retrieved April 12, 2011, from U.S Department of State: http://www.state.gov/r/pa/ei/bgn/2019.htm Bainbridge, R. (2010). Retirement Costa Rica. Retrieved April 8, 2011, from Bargain Real Estate in Costa Rica: http://www.retirement-costa-rica.com/bargain-real-estate-in-costa-rica/index.php Business by the numbers: Hotel revenue. (2011, February 7). Retrieved April 8, 2011, from San Marcos Mercury: http://smmercury.com/17722/business-by-the-numbers-hotel-revenue/ Costa Rica. (2010). Retrieved March 15, 2011, from Costa Rica: http://www.costarica.com/business/numbers-&- statistics/salary/ Costa Rica. (2010). Retrieved April 11, 2011, from Costa Rica: http://www.costarica.com/real- estate/information/building-a-house/the-building-process/ Costa Rica Real Estate Service. (2010). Retrieved April 11, 2011, from Buying or Building Your Costa Rican Dream Home: http://www.costaricarealestateservice.com/resource_center/dreamhome.asp Costa Rica Travel Tips. (2002). Retrieved April 12, 2011, from Costa Rica - Ecotourism: http://www.costarica- ecotourism.com/Costa-Rica-Travel/traveltips.htm
  • 27. Gamage, P. (2010, june 10th). Costa Rica Culture. Retrieved April 20th, 2011, from Tourism info: http://www.tourism.co.cr/costa-rica-art-and-culture/costa-rica-cultural-heritage/costa-rica-culture.html Grewal, D. (2007). Marketing. New York: McGraw/Irwin. Heizer, J., & Render, B. (2011). Operations Management. Upper Saddle River, New Jersey: Pearson Education Inc. Hotel Online. (2010). Retrieved April 8, 2011, from Hotel Insurance Expense: Minor Cost, Major Concern; : http://www.hotel-online.com/News/PR2005_2nd/Jun05_InsuranceExpense.html Hotel Online. (2010). Retrieved April 8, 2011, from Hotel Maintenance Creep: Nuts, Bolts, and Bodies : http://www.hotel-online.com/News/PR2006_3rd/Aug06_HotelMaint.html Lytle, T. (2011). Labor Laws and Policy - Costa Rica. Retrieved March 15, 2011, from The REAL Costa Rica: http://www.therealcostarica.com/costa_rica_business/costa_rica_labor_law.html Minimum Wage In Costa Rica To Rise 2.63% On January. (2010, October 22). Retrieved March 15, 2011, from Insidecostarica: http://www.insidecostarica.com/dailynews/2010/october/22/costarica10102204.htm
  • 28. New Law Regulates Coastal Development in Guanacaste, Costa Rica. (2010, April 10). Retrieved April 12, 2011, from costaricapages: http://www.costaricapages.com/blog/business/guanacaste-land-regulations/829 Petersen, R. A. (n.d.). The Legal Guide to Costa Rica. Retrieved April 12, 2011, from infocostarica: http://www.infocostarica.com/legal/buying3.html Weaver, D. B. (1999, September 10). Magnitude of ecotourism in Costa Rica and Kenya. Retrieved April 20, 2011, from Science Direct: http://www.sciencedirect.com/science?_ob=ArticleURL&_udi=B6V7Y-3XCFMTV- 3&_user=650615&_coverDate=10%2F31%2F1999&_rdoc=1&_fmt=high&_orig=gateway&_origin=gateway&_sort=d&_do canchor=&view=c&_acct=C000035118&_version=1&_urlVersion=0&_userid=650615&md5=8868d66